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“Could be great...but isn't”

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Hyatt Regency Paris Etoile
Ranked #1,262 of 1,801 Hotels in Paris
London, United Kingdom
Level 6 Contributor
150 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Could be great...but isn't”
Reviewed May 28, 2013 via mobile

I stayed here once or twice before when it was the Concorde Lafayette. I wasn't a great hotel but both times I had a spectacular view. This is my first time as Hyatt. When I arrived, no one else was checking in and I was served immediately. Part way through the person left for " two minutes " which was closer to ten. Another person said that there were computer issues between the old system and Hyatt. At any event she came back finally and offered me an upgrade and asked what newspaper I would like. My upgraded room looked at a roof, had a broken closet door so I couldn't get into the safe and had noisy neighbors. I was in a hurry so didn't complain. But when it took five full elevators to get to breakfast (no newspaper BTW) and a similar number to get down to check out I lost my patience. Breakfast was included and was ok but no service at all. A free for all about where to sit and no one offered coffee or tea. All in all, it was not a great experience and I will think long and hard about staying here again.

Stayed May 2013, traveled solo
Helpful?
1 Thank joanne7575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MorauwMichel, General Manager at Hyatt Regency Paris Etoile, responded to this review, June 3, 2013
Dear Joanne7575,

We understand and regret your disappointment. Please, accept our apologies. We will investigate your remarks with the concerned departments for corrective action. Be assured that the comfort and the satisfaction of our guests are our first priority.

We look forward to welcoming you again and providing you a wonderwul stay at Hyatt Regency Paris Etoile.

Yours sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Brussels, Belgium
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 28, 2013

We organised a Congress in this hotel. For the first and last time. It was a high profile event and the person in charged was free, that we discovered when checked in,so you can imagine how stressful it was when your supposed event manager is not there and you have to take his/hers place in organizing everything that was paid for the hotel to do. Due to the size of the hotel, it is really hard for guests to orientate. The furniture and the overall design of the hotel absolutely out of date, and the Staff poorly organised. For example, to lend us two pair of scissors we needed to leave a deposit of 20 euros and talk to two different persons in two different departments of the hotel. The hotel offers wi-fi to the guest for free, but in case you want to use the computer in the business center it is 15 euros for half an hour ! And printing they charge 70 cents per page. To conclude, this Hyatt won't see me ever again.

Room Tip: Don't take the Executive Suites, it's not worth the money, there's not even a coffe mach...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiah2510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MorauwMichel, General Manager at Hyatt Regency Paris Etoile, responded to this review, June 3, 2013
Dear Tiah2510,

I deeply regret the inconvenience you recently incurred at the Hyatt Regency Paris Etoile. I know you will receive in a few days a detailed answer from the concerned department.

Yours sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Paris hotels

Perth, Canada
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 23, 2013

When you can get a room for under 200 euros per night as i usually do, it's a great value for a nice comfortable hotel, with "a 80s feel". If you join the points program you can get free breakfast too.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DOCONNELL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 21, 2013

We stayed at the Hyatt for a few while we were getting married near by...
All the staff went above and beyond to make our stay unforgettable...
Thank you Segolene, Catherine and all her team...

A must stay hotel, a few step away from the Champs-Elysees, La Defense...
Right on one of the main subway line, 40 min by air France bus from CDG airport...

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Expert-host
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cadeby, United Kingdom
Level 6 Contributor
168 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed May 21, 2013

After staying here some two years ago a repeat visit was long over due as we both love Paris. We were kindly upgraded to a superior room, which was much appreciated. The breakfast was very good, plenty of fresh foods and drinks, although the coffee machines needed service quicker than the staff could get to them.

The staff were very helpful and generally the serice was excellent.

Room Tip: The more you pay the better the room. Book early! Ask for an upgrade as we did.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank sps1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MorauwMichel, Directeur général at Hyatt Regency Paris Etoile, responded to this review, May 24, 2013
Dear sps 1957,

It's a real pleasure to read your enthousiasm. I'am delighted to know that the constant efforts of our teams are rewarded. Thank you for deciding to share your experience.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 5 Contributor
48 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed May 20, 2013

They are really quite shameless in charging 500 euro a night during conferences. the room on the "club" floor is filthy, with the kind of carpet that looks like it hasn't been cleaned for 20 years. yellow walls (yuk), ok toilet, functional but reminds me of a motel that costs 40 euros rather than a 500 euro place.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Stinkaroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MorauwMichel, Directeur général at Hyatt Regency Paris Etoile, responded to this review, May 24, 2013
Dear Stinkaroo,

I am genuinely sorry to read that we didn't meet your expectations regarding your overall stay. Please, accept my sincere apologies. The comfort and the satisfaction of our guests are ou first priority.

We are planning refurbishment in the Hyatt Regency Paris Etoile. If your travel plans shoud bring you back to Paris, I hope you will give us the opportunity to show you levels of accomodation much improved.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chalfont St. Giles, United Kingdom
Level 6 Contributor
206 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed May 20, 2013

I have stayed here many times, but returned just after the take-over by Hyatt. Very little change in the hotel generally yet, but we took the Club Room offer, which includes access to the excellent lounge. Great inclusive breakfast, hot and cold drinks all day, and superb appetizers, champagne and a full range of drinks. Service is first class and friendly. There is also a gym on the 34th floor with a stunning view. The location is really good, with metro to Paris and La Defense a short covered walk, coach to the airport on the doorstep and a wide range of top class and reasonable restaurants and bars close by. Don't eat in the hotel, it is ok but not exciting, and the bar is the same, and expensive, although the top floor bar does have a great view. If you can, pay the extra for a club room, same rooms but access to the lounge is worthwhile if there are 2 of you.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Paris Etoile

Property: Hyatt Regency Paris Etoile
Address: 3 Place du General Koenig, 75017 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#482 Luxury Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Paris Etoile 4*
Number of rooms: 950
Official Description (provided by the hotel):
Hyatt Regency Paris Etoile, formerly the renowned Hotel Concorde La Fayette, stands as one of the most impressive properties in the city, just minutes from both the Arc de Triomphe and the world-famous Champs Elysees, and within easy reach of the impressive La Defense complex. Offering so much more than a great location in this cosmopolitan city, our 34-storey hotel offers truly unique views over Paris from its 950 guestrooms and suites. ... more   less 
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Also Known As:
Concorde La Fayette Hotel
Concorde La Fayette Paris
Concorde Lafayette Hotel

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