This is a perfect small hotel built in 19th Century. It is professionally maintained with newly renovated bathroom, strong WiFi & air-conditioning, while preserving its old Paris atmosphere with original antique furniture, lamps & decorations. The staff is friendly & make you feel very safe even if you are alone female traveler. Amidst all the chaotic incidents happened on Paris streets in December, I had one of the best holiday ever, strolling in Christmas Market every evening at Tuileries Garden which was just around the corner from the hotel! I always come to stay here for more than 10 years.

We booked a 4 night stay which was almost 600 euros,
We paid online and as usual the money was debited from our account at the moment we arrived in Paris.
The manager was a mature man who told us we had to pay again because the transaction didn’t go through and his excuse was that he ‘cancelled our transaction’.
Well, it was very strange. However we had to pay again which was very infuriating.

When we got to the room we decided to check our bank statement as we knew the manager was strange and we found out that he had charged us twice.
We go down and tell the manager that he had charged us twice.
He get very angry and said that he refunded but obviously he did not.
As far as I know you can’t refund. Surely this matter should be taken into consideration straight away and refund the money if a mistake has happened.

He told us abruptly that he is the manger here and ‘I know what I am doing and is not my problem if you bank did not give you the money’.

Any way, We had to call the bank and explain to them what has happened and they resolved the problem instantly. (Surely a hotel should resolve a problem. My wife and I wanted to enjoy our stay, we were on our honeymoon!).

I am sorry dear manager it is your problem.
because you charge us twice and we are your guest and as guest we deserve respect and you as a manager should find out first with the account department if the transaction when through or not and come back to us in a polite manner and everything would have been resolved.
Your hospitality is terrible and your attitude was worst than the lowest rank in the hotel administration.

In terms of the interior of the hotel, it is too old it and it definitely needs renovating. The money value is not there. The bed was old and had bed bugs!! It was our honeymoon! This made us both feel so uncomfortable! The Bathroom was dirty and awful!
No mini bar too! We couldn’t order a beer or glass of wine!!

Dear manager focus on the hotel staff and increase revenue to your share holders and treat your guest with respect as remember every euro that your guest bring to your hotel pay your salary.

Thanks and regards
David