First let me say this hotel is in a great location, we were right in the middle of everything. Other than that the treatment of the hotel staff was horrible. We were staying at this hotel for our 25th wedding anniversary. I had booked one night under its own reservation and another 6 under a separate reservation. i emailed ahead to assure the reservations would be connected I received an email stating no problem all was fine. On our 2 day in hotel we were locked out of our room and forced to go back down to check in, we were told we would need to move out of our room. We explained already started 2nd reservation and had an email from manager. Our reservation wasn't the problem the hotel wanted us to pack up a day before leaving so they could put a group together. Seriously as an SPG member you couldn't put everyone somewhere else? The staff was rude acted like our problem. The staff then locked us out of our room on 2 additional occasions to force us to go down and speak with them. I have never seen anything like the treatment this hotel imposed on us. I will never stay here or recommend this hotel again. I will be writing to Starwood as well as on this site. Paris itself is a wonderful city and the people were wonderful.
- Official Description (provided by the hotel):
- Welcome to the Westin Paris. Overlooking the Tuileries Gardens and the Eiffel Tower, The Westin Paris is an idyllic retreat in the midst of the invigorating French capital. Savour the flavours of the City of Lights at le First, restaurant boudoir paris, which gives you a taste of the contemporary. Our Spa, a place to relax, revive and experience complete renewal, the first Six Senses in Paris – Six Senses at rue de Castiglione. ... more less
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- Also Known As:
- The Westin Paris - Vendome Hotel Paris
- Westin Paris
- Paris Westin
- Westin Hotel Paris