While traveling with my wife and three children we determined we should use our SPG points and reserve two connecting rooms, which we did. However, upon our 11pm checkin we were informed that our rooms were not connected, actually they were not even adjoining, which was very frustrating as I had called twice to make sure our once in a lifetime trip would go as planned and the rooms would be connecting. The checkin desk apologized and promised to make it right but could do nothing for the first night! On the second day they moved all of our stuff to the correct rooms. We also received free breakfast for the duration of our stay and a few nice gifts for the kids. Finally, the staff really went above and beyond in making sure everything was fine and we were enjoying our stay despite the difficult start.
We really enjoyed the location as we loved entering the park across the street. We also made great use of the map and appreciated that we could walk to almost anyplace we needed to (FYI, we like to walk). I mentioned the service, which was outstanding, and the location, also enjoyed the dinning areas and the food & drink. Turned out to be our favorite stop on our European vacation!
- Official Description (provided by the hotel):
- Welcome to the Westin Paris. Overlooking the Tuileries Gardens and the Eiffel Tower, The Westin Paris is an idyllic retreat in the midst of the invigorating French capital. Savour the flavours of the City of Lights at le First, restaurant boudoir paris, which gives you a taste of the contemporary. Our Spa, a place to relax, revive and experience complete renewal, the first Six Senses in Paris – Six Senses at rue de Castiglione. ... more less
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- Also Known As:
- The Westin Paris - Vendome Hotel Paris
- Westin Paris
- Paris Westin
- Westin Hotel Paris