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“3 days in Paris”

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The Westin Paris - Vendome
Ranked #415 of 1,798 Hotels in Paris
Certificate of Excellence
Ghent, Belgium
Level Contributor
128 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“3 days in Paris”
5 of 5 bubbles Reviewed May 9, 2013

Perfectly situated, near les jardins de tuileries. Excellent service and very friendly staff.
An ideal starting place to (re)discover the city of light. If you're looking for perfect, you'll come close here.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peterfoubert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andres L, Front of House Manager at The Westin Paris - Vendome, responded to this review, May 13, 2013
Dear Peterfoubert,

Thank you very much for taking the time to share your comments about your stay with us.

It's always a pleasure to read rave reviews like yours! Thank you for your compliments about the service, staff and location.

We will be happy to welcome you back to the City of Light soon,

Be well,

Andres Lopez-Dafonte
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,464 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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pittsford ny
Level Contributor
77 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed May 8, 2013

The hotel is in a great(expensive) location in 2nd arr. rooms were a little tired we may have been on a floor set for renovation, staff to a tee was very helpful, however hard to get a cup of coffee before 7am.

Room Tip: if offered a jr suite for a small up charge grab it.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CowboyCraig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andres L, Front of House Manager at The Westin Paris - Vendome, responded to this review, May 31, 2013
Dear CowboyCraig,

Thank you for your feedback!

I regret to read that you found your room tired and that you had difficulties to get a cup of coffee before 7AM, our room service is available 24h so we will look into this matter.

Thank you for your compliments about the staff and the location.

We hope to see you back very soon!

Be well,

Andres Lopez-Dafonte
Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NSW
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed May 8, 2013 via mobile

My husband and I are here on our honeymoon and chose Westin as our base due to its excellent location. We were greeted by a wonderful and extremely helpful receptionist and as this is our first visit to westin Paris, we were also offered complimentary red wine and chocolate. However we are disappointed that among all Westin that we have visited in other countries, this is the only one without kettle. Also, when requested, we have been told that they could provide hot water but for 5 euros a pot! If kettle can't be provided for security reasons, that's understandable but charging that amount just for hot water is just unacceptable. I hope this is something that the management will look into as it definitely ruined the good experience we have had with westin so far.

Helpful?
2 Thank Hueylyn
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Andres L, Front of House Manager at The Westin Paris - Vendome, responded to this review, May 26, 2013
Dear Hueylyn,

Congratulations for your honeymoon and thank you very much for taking the time to share your comments about your experience with us.

Thank you for your compliments about the reception service. I'm very sorry about the kettle that we can't effectively propose to our guests in the rooms for technical reasons. We just launched a programme in which our guests can order a complimentary cup of coffee or tea per day, there is only the room service cover charge.

Thank you very much for your constructive feedback.

We all hope to welcome you back soon,

Be well,

Andres Lopez-Dafonte
Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Bethany Beach, Delaware
Level Contributor
4 reviews
5 of 5 bubbles Reviewed May 7, 2013

My sons just treated me to a birthday gift of a week in Paris where I stayed at the Westin hotel, Vendome. The room was lovely, the service, superb and the location, so convenient--within walking distance of l'Opera, le Louvre, leJeu de Paume, les Champs Élysées, les Galleries Lafayette.
This hotel is perfect for anyone in love with Paris, as I am.

Room Tip: I think any room in this hotel is beautiful.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mattapan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abraham_foucherot, Deputy front of house manager at The Westin Paris - Vendome, responded to this review, June 2, 2013
Dear Mattapan,

thank you for taking the time to post you review online.

I am delighted to hear your sons made a good choice for your family birthday party!

Thank you for your nice comments about the hotel in general, the service delivered by our teams, as well as our perfect central location.

Trust to have the pleasure to welcome you back in a near future.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

The Westin Paris Vendome has a lot going for it as a fantastic travel experience in an exciting city. The location is brilliant in being accessible to so many key tourist sites and overlooking the Tulieries Gardens provides panoramic views of the city. The restaurant and bar were first rate with a wonderful ambience, excellent service and delicious food. The foyer area is a delightful space to enter as you come in off the street. Overall I was very impressed with this hotel and will return, however there are some issues that require addressing: room maintenance with peeling paint and rotting wood are not acceptable in a top rated hotel particularly when there is so much competition. Understandably it is an old building and the upkeep is demanding, but it is disappointing to see dilapidation not being attended to. If management makes a concerted effort to repair and refurbish where required the place would be brilliant.
I did have an additional issue regarding personal. The vast majority of the staff were friendly and professional, but the two concierges on the day shift were abrupt and made you wait while they fiddled around, with no apology for making you wait. Evening concierge, the younger guy was brilliant. Also when using the wifi in the lobby area, I was told to leave as a conference group would need the space to use the wifi. Obviously, according to this employee hotel guests are second class citizens!
I don't believe that would be hotel policy...one of the purposes of these reviews is to bring to the attention of management inconsistencies and discrepancies in quality and service that hopefully they can attended to, hence providing a truely first class travel experience and cementing a reputation as a highly renowned Parisian hotel.
This hotel has so much going for it, so I highly recommended. With some additional attention to the points I have raised it would be exquisite.

Room Tip: Request a room with a view, pay a bit more but will make your visit more memorable. Rooms on the 5th...
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andres L, Front of House Manager at The Westin Paris - Vendome, responded to this review, May 13, 2013
Dear Peter W,

Thank you very much for your constructive review.

As you say, it's very important for us to receive feedbacks from our guests in a continuous improvement strategy.

Thank you for your compliments and for recommending us, I take however good note of your remarks and please accept my sincere apologies for the concierges attitude, we will look into this matter with the team.
I'm very sorry about the wifi issue, it's certainly not the way we usually handle this kind of problem and I will find out what happened.

Thank you again for your comments and for helping us to improve our services.

We will be glad to welcome you back and make of your next stay a memorable experience.

In the meantime, be well!

Andres Lopez-Dafonte
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed May 7, 2013 via mobile

We spent 5 nights at the Westin Paris. The location was perfect for all the sights to see. The metro was close, the gardens are across the street, and cafes all around. The rooms were nice and would definitely stay there again. The courtyard was beautiful. Great choice in Paris!

Stayed May 2013, traveled as a couple
Helpful?
Thank Familyfromil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andres L, Front of House Manager at The Westin Paris - Vendome, responded to this review, May 13, 2013
Dear Familyfromil,

Thank you very much for taking the time to share your feedback about your stay with us.

I'm happy to read that we are your hotel of choice while in Paris, we would be glad to serve you again in the near future.

Looking forward to welcoming you back very soon,

Be well,

Andres Lopez-Dafonte
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

I recently stayed at the Westin Paris - Vendome for the second time. My wife and I loved it just as much as our first stay there. The hotel is so close to so many beautiful places.The Tuileries Garden is just across the street and has to be visited during a visit to Paris. Dining at the hotel is a good experience with breakfast being a pleasant stand out. The staff at the hotel were very helpful and pleasant. Whilst the room is not the size of a football field, we were very happy with the room we stayed in, as we were with our previous stay. I cannot wait till the next time we stay at the Westin Paris - Vendome.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andres L, Front of House Manager at The Westin Paris - Vendome, responded to this review, May 8, 2013
Dear Joe V,

Thank you for taking the time to share your comments about your recent stay with us.

Thank you for your loyalty as a repeat guest and for your compliments about the staff, the location and the dining experience.

We also look forward to your next visit!

Be well,

Andres Lopez-Dafonte
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Paris - Vendome

Property: The Westin Paris - Vendome
Address: 3 Rue De Castiglione, 75001 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Louvre / Palais-Royal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#60 Spa Hotel in Paris
#249 Luxury Hotel in Paris
#369 Family Hotel in Paris
#387 Business Hotel in Paris
#472 Romantic Hotel in Paris
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Paris - Vendome 4*
Number of rooms: 440
Official Description (provided by the hotel):
Welcome to the Westin Paris. Overlooking the Tuileries Gardens and the Eiffel Tower, The Westin Paris is an idyllic retreat in the midst of the invigorating French capital. Savour the flavours of the City of Lights at le First, restaurant boudoir paris, which gives you a taste of the contemporary. Our Spa, a place to relax, revive and experience complete renewal, the first Six Senses in Paris – Six Senses at rue de Castiglione. ... more   less 
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Also Known As:
The Westin Paris - Vendome Hotel Paris
Westin Paris
Paris Westin
Westin Hotel Paris

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