We really liked our stay at this hotel...it WAS close to everything. A bit on the expensive side...but then everything in the area is pretty much the same. It has a nice 'honor bar' where you can have a beer, glass or bottle of wine, and server yourself...and then give a paper showing what you had to the receptionist.
OUR issue was that a backpack was stolen from the lobby while waiting for our shuttle to the airport. Not the hotels problem, since we took possession of our bags. The problem was getting anyone to respond to our emails about the issue afterwards!
We had to leave in a hurry to catch a flight to go on a cruise...and we were told to send an email with a list of the missing items. Which we did that same day from a hotel in Copenhagen. No response. We got on the ship and had a 9 day cruise...while on the cruise we checked email and sent 2 more emails as follow-ups. NO RESPONSE! When we got back from our cruise we called the hotel and the person at the front desk had no idea of what we were talking about, and told us to call back on Monday (This was Saturday). We made out way home and called on Monday. We were given the email address of a 'manager' that would review the surveillance video of the lobby. We sent him and email...and 3 days later got a response that they didn't see anyone near our bags during the time. And asked if they should call the police. We replied with a YES...we need a police report. Here it is, a week later, and still no response.
I'm VERY disappointed with the response from the hotel...the lobby staff were very friendly and helpful...but when a problem occurred, the hotel was NOT RESPONSIVE.
Stay there...BUT...keep your eyes and hands on your bags while in the hotel lobby...do NOT let them out of your sight. We were lax in this area, and it cost us dearly....laptop, cameras, Bose headsets!! At least I had our passports separate...otherwise I don't know where we would be.
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- Also Known As:
- Eiffel Seine Paris
- Paris Eiffel Seine Hotel