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“Anti-café is anti-client: they are clueless!”
Review of Anticafe Beaubourg

Anticafe Beaubourg
Ranked #115 of 174 Coffee & Tea in Paris
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Restaurant details
Neighborhood: Les Halles
Description: Let's revolutionize the Parisian Coffee experience! An ideal place that suits your needs: meet, work, relax, play, dream ... You only pay the time you spend here. Every else is free! Founded in 2013. For a few euros an hour, we offer you, in a warm atmosphere, in complete freedom: - A gourmet bar (coffee and tea, snacks and fruit) - Extras for your convenience: access to our projector, printer, scanner, our toy library, library ... Come to us to think about your future start-up or review your exams, move forward on a team, organize a creative meeting or find people motivated by your project, chatting with friends, playing board games. We offer separate areas for each of these activities. Three spaces currently exist in Paris: Anticafé Beaubourg, Louvre and Anticafé Olympiades. You can even book your table directly on anticafe.eu
Paris, France
2 reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Anti-café is anti-client: they are clueless!”
Reviewed December 31, 2013

Had a very surreal and disturbing experience a few days ago at the Anti-Café in Paris.
It will definitely be my last time coming to this place.

It's a nice concept but this café is SO BADLY MANAGED by people who are utterly clueless about how to interact with clients, that it's just more trouble than it's worth to come here.

We had been there for about 2 hours when a couple of young Romanian girls walk right into the café and come directly up to my table--placing a piece of paper over the IPhone that I had lying in front of me. Fortunately--I knew the trick--they cover your phone with a paper and when you say you're not interested in the paper--they take it away, and remove your phone at the same time.

I knew the trick because about a year ago I had seen an employee at another café here in Paris stop an attempted theft of a client's smartphone in the same way. That employee had yelled at the young thief and had escorted them vigorously out of the café, removing the client's phone from the thief's hand. They had saved the day--and everyone, and especially the client was very grateful.

When the girl came up to me and started to steal my phone, I stood up and very loudly told her to get out of the café and to leave my possessions alone--purposely trying to get the attention--and help--of the manager or the servers.

Not only did no one come up to me during or afterwards to make sure that I was alright (it's a rattling experience to be aggressed in that way) or to apologize for that happening, but when I went to pay my bill a little while later I had a very surreal conversation with the manager of Anti-Café.

He was stony-faced while he was calculating my bill and I was confused. If anything I was perhaps expecting some acknowledgment or some slight empathy for what had just happened. Instead when I said something in French referring to the attempted theft, he said to me reproachfully, "Ce sont des êtres humains"--They are human beings.

I looked at him and replied that absolutely they were human beings and I wasn't implying that they weren't--but they were human beings who had just tried to steal something from me in his café.

He was treating me as though I had committed some terrible faux pas by reacting in the way I had done. I had simply told her very loudly to stop stealing my phone and to leave the café—something that he, as Manager should have “managed.”

I said that it would be a good idea for him to put up a very clear sign to let people know that this could happen--people walking in off the street and grabbing your stuff. He pointed to a tiny sign above his head that apparently indicates that the café is not responsible for your stuff. You are.

OK—sure, whatever. Yet it’s still another way to not take responsibility.

At this point in the conversation he admitted to me that yes, they do have a problem--this has happened before. More than once. And they're “not sure what to do.”

No problem--I can tell them what to do.

Go ask other cafés for a crash course in constructive client relations and how to react appropriately when your clients are getting ripped off.

After all, clients—they’re human beings, too. N’est-ce pas ?

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
25 Thank Emily K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntiCafe, Propriétaire at Anticafe Beaubourg, responded to this review, January 8, 2014
Dear Emily,

We thank you for your full report. We truly apologize for the unsatisfactory experience you have had recently at the AntiCafé Quincampoix. Following this regretful incident, I invite you, if you wish, to have a direct word with us, by reaching us at info@anticafe.fr at anytime. We assure you in any case that we are currently making sure than this situation will not be experienced again by any of our users.

Sincerely yours,

Leonid / AntiCafé’s Founder
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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