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“Just awful”
Review of Foxity Bus Tours

Foxity Bus Tours
Ranked #394 of 573 Tours in Paris
Useful Information: Wheelchair access
Attraction details
Useful Information: Wheelchair access
Reviewed February 25, 2013

We booked online at Foxity.com to go on a combined City bus tour of Paris and Boat Cruise along the Seine for 25 euros. Since we were only in Paris for 5 days, we thought it expedient to see the main sights by bus that we might miss by walking the city. So on Monday we turned up ½ hour early for the 1½hr non-stop bus tour at Place de la Madeleine, and asked if there were any public toilets available for use as the weather was freezing cold and the bus did not stop for toilet breaks. The women at the Foxity desk just said “No. There is Nothing here. This is a luxury area, and there are NO toilets”. And indeed there were none (despite an out-of-date sign pointing to some) unless you bought a coffee at a coffee-shop or a very expensive snack at Fauchon across the Place. The bus tour ended up being a Hop-On, Hop-Off tour which took 2hrs. Some of the headsets only had one side working (we swapped seats) – It did the job, but it was nothing exceptional.
The woman printed out a voucher for the Seine cruise and said that the Seine was ‘Too high for the cruise today’ and told us to take the tour on Tuesday. So the next day, we showed up at the Cruise departure point and no-one was there or a sign to say that the cruise was not going: but along with a couple, we discovered the Seine was still ‘too high’ and boat tours weren’t going. On Wednesday, I rang Foxity to ask about the cruise, and was abruptly told it wasn’t going and to ring back. Thursday, the same thing. So in the afternoon, we rang again and was hung up on. We rang back and asked for a refund and was rudely told to come in within 20 minutes, or show up at the office (hugely inconvenient as we were staying quite far away and had other plans) at 9.30am the Friday morning. So on Friday morning, I waited at the office until 9.50 when an older gentleman finally opened the office – and to be fair, he didn’t argue and just handed back the refund of the Seine cruise. However, I really feel they should have been more pro-active in keeping people informed of the cancelled cruise and offering the refund instead of reacting (aggressively) to tourists ringing and ringing about the situation. I would imagine that many, many people lost their money because they were strung along waiting for the cruise to eventuate. By which time it was too late, and they left Paris. If it was only a few euros, I would have left it. But we got back 18 euros, which is a lot to us, as we saved a while for this holiday.
There wasn’t much that could be done about the cancelled cruise as it was due to heavy snowfalls melting from the mountains. But the attitude of the staff IS something that needs to be addressed. After all, their livelihood depends on the tourists. And my memory of Paris was tainted by how consistently rudely we were treated.
Also, beware of buying any extras packages with any tour company e.g. tours with food included, because only the bare minimum will be provided and nothing will be ‘good value’. Paris has become complacent with tourists, and it’s quite unusual not to feel ripped off/ badly treated on a trip here

5  Thank happyfamily1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence P, Responsable commercial at Foxity Bus Tours, responded to this reviewResponded March 21, 2013
Google Translation

Chère cliente,

Nous avons lu votre commentaire avec attention et regrettons que vous n’ayez pu faire la croisière que vous aviez réservée avec Foxity.

Effectivement, le niveau trop élevé de la Seine nous a contraints d’annuler, pendant plusieurs jours en février, les croisières qui étaient prévues. Nous avons proposé à nos clients de décaler la date de leur croisière, lorsque cela leur était possible, ou de procéder à un remboursement, ce que vous avez choisi. Nous regrettons que l’accueil de notre agent commercial n’ait pas été à la hauteur de vos attentes et nous nous en excusons.

Enfin, nous tenons à vous confirmer que notre agence Foxity ainsi que nos bus à double étage ne sont pas équipés de toilettes publiques. Nos circuits durent un maximum de 2 heures et suggérons à nos clients de prendre leurs dispositions avant le départ.
Bien cordialement
Laurence P., Directrice Marketing

Dear client,

We read your comment carefully and regret that you could not go on the cruise that you booked with Foxity.
Indeed, the excessive levels of the Seine has forced us to cancel for several days in February, the cruise was planned. We offered our customers to shift the date of their cruise, when it was possible, or make a refund, that you chose. We regret that our sales agent was not up to your expectations and we apologize.

Finally, we would like to confirm that our Foxity agency and our double-decker bus are not equipped with restrooms. Our tours are a maximum of 2 hours and suggest our customers to make arrangements before departure.

Laurence P., Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (334)
Traveler rating
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"night tour"
in 15 reviews
"hop on hop off tour"
in 6 reviews
"longer stop"
in 2 reviews
"major tourist attraction"
in 2 reviews
"wet weather"
in 2 reviews
"double decker bus"
in 2 reviews
"round paris"
in 2 reviews
"audio commentary"
in 3 reviews
"euros per adult"
in 2 reviews
"city tour"
in 5 reviews
"your bearings"
in 4 reviews
"multiple languages"
in 2 reviews
"paris traffic"
in 2 reviews
"cdg airport"
in 2 reviews
"river cruise"
in 5 reviews
"excellent tour"
in 3 reviews
"place de la concorde"
in 2 reviews

189 - 193 of 334 reviews

Reviewed December 31, 2012

DO NOT WASTE YOUR MONEY!!!!!! We decided to try FOXITY for the first time. 31/12/12, it is cheap and the old saying you get what you pay for it true.

They do not run to schedule, left us waiting at one stop for over an hour. When the bus finally did show up. The driver said HIS tour had ended. I explained we have been waiting for over an hour, he said a bus just came by 15 min ago. WAS NOT TRUE. He allowed us to get on the bus and he took us to the next stop and said another bus was going to be by in 40min. We didn't see another bus agin!!!!!

We ended up walking back to the Eiffel Tower from the Arc De Triomphe.

Not impressed. DO NOT USE !!!!!!!


1  Thank myjrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2012

cheaper version of "les cars rouge" etc, but we had a hard time finding another bus when we got off. Saw plenty of their competitors go by... but volume plays an important role in how frequently they come around. The top was covered- nice since it was a cold and rainy day.

Thank Jane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2012

Not sure why Foxity doesn't show up under Paris Tours and attractions. It is really buried here under Ille-et-Vilaine in Brittany. Anyway, I took the day tour twice during my recent trip to Paris: once when I had arrived tired and jet-lagged from North America and a second time a few days later when my wife arrived tired and jet-lagged to join me. In both cases the tour matched our requirements for a low-cost overview of the major sites of central Paris. The audio commentary was more than adequate and I thought both drivers made a real effort to keep the audio in sync with the sites that we were passing despite the ups and downs of Parisian traffic. On the second tour the roof was in place to keep us dry from the off and on drizzle and the driver came up top with a roll of paper towels in case anyone's seat was wet. I really believe the best way to experience Paris is on foot but Foxity provides a good option for getting an initial orientation.

Thank cheffip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 4, 2012

We booked this though our hotel when staying near disney.
We paid 49 euro adult 28 euro kids. x2
Coach picked us up at hotel and Stephanie was really nice...
She dropped us at the Magdeleine and we went onto the tour bus.
The headphones didnt work so i gave up and just enoyed the sights.
It took is to the Eiffel Tower, but the driver never said where he was gonna pick us up.
i asked him and he said other side...and pointed to over the the Eiffel tower every hour he said.
We went took some pics and waited the other side.... but no coach,,, waited for 2 hours
then we had big arguement lol.
Went back again after trying to find a pick up point asking other tour buses then i see the bus and jumped out in the road to get him, luckily he stopped and let us back on... what the driver failed to say was over other side... '' of bridge''
didnt want to get off again in case we missed coach back to hotel with 3 kids 5 and under.
Went back to the Magdeleine went for a few beers and waited for the coach to take us back to hotel.
I wouldnt go with them again unless they dropped price and gave better leaflets with drop off and pick ups points

Thank Demented_Em
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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