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“Not right now”
Review of Volney Opera Hotel

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Volney Opera Hotel
Ranked #541 of 1,802 Hotels in Paris
Certificate of Excellence
Weston, Massachusetts
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Not right now”
Reviewed July 9, 2012

Stayed at this hotel the first week of July, The hotel was in the process of repairing their elevator (we had to log our own luggage up to our room) The room was dusty resulting from a building refacing across the street.The day we left the new owner and lady manager who were present, never offered assistance in bringing the luggage down.
As we let the owner know that we would have appreciated being made aware of their present situation when we booked, he told us that while he was upgrading the hotel floor by floor and did not have to inform us of anything.
This hotel is well located, new owners/management may not be as client oriented as the previous owners. The staff was very nice.

Room Tip: In the present situation, request a court room to avoid noise and dust
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colette P, Directeur général at Volney Opera Hotel, responded to this review, August 17, 2012
Dear Sir

We wish to thank you for your review about our hotel. All comments from our guests are very important to us.
However we are a little surprised that you feel that the new owner is not “as client oriented as the previous one”. Since past November, the new owner kept improving the hotel : all beds have been changed, new duvets and new pillows have replace the old bed furniture, a buffet breakfast is now proposed instead of the previous basic breakfast …. And some bath rooms have been already renovated.

Concerning our elevator, be assured that we were really sorry about the situation : Our lift was indeed stopped for renovation’s work during one week. These reparation works have been decided only one week before, as our lift was out of order so frequently that we had no other choice but replacing urgently the old engine. We proposed to all our guests to carry up and down their luggage. A notice was put at each floor and all the staff of Hotel Volney and myself kept bringing up and down our guest’s luggage. But it seems that our night receptionist who was on duty when you checked in did not bring your luggage up to your room on the second floor. On the next day, when you complained about this situation, we offered your breakfasts of the day. We took the opportunity to explain to you that on departure, somebody of the hotel will bring your luggage down. On your check out day, you asked for a late check-out, which we have accepted. But strangely, you brought down your luggage on your own without phoning us ! All our other guests asked us for the service. Why didn’t you ask us to bring your luggage down ?

Part of our rooms are indeed under process of renovation (floor by floor) since past may and up to today nobody complained about any noise or inconvenience. In a few weeks, all bath rooms will be ready.

We are sorry that you regret the old Volney but you have to know that Hotel Volney Opera is in process of becoming another Hotel : Hotel Volney Opera will always be a family hotel with warm welcome but just with more comfort.

Fortunately all Hotel Volney’s usual and historic guests do accept these changes and really appreciate the improvement.

Best regards
Colette Pardon
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Brussels, Belgium
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 22, 2012

I stayed at the Volney Opera for a two days trip in Paris. Location is perfect (5min walking from Place Vendôme and Jardin des Tuileries, 10min walking from the Louvre). Room was good. Nice staff.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gheun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 13, 2012

The only hotel I've ever stayed at in Paris in that didn't provide breakfast in the bedrooms. No tea/coffee making facilities either. Basin tap was falling out of its socket.

Paid extra for a "courtyard" room. Turned out to be right on the base of a light well, a few feet from the opposite wall.

Asked for a boiled egg in the basement dining room, it was brought almost raw and rolling around on a plate. Had to ask for an eggcup. Asked for an extra pillow in the room, was told there wasn't one.

Will not be going back.

Room Tip: Stay somewhere else
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SCTufnellPark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kateywheel
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 12, 2012 via mobile

We were supposed to stay at this hotel for 4 nights. We checked in around 1am and entered the worst hotel room I have ever been in. The room smelled like stale cigarettes and the paint was peeling all over the room. The bathroom was so dirty- there was hair all around the sink, standing water in the sink due to a plugged drian and black smudges everywhere. The carpet was filthy and I was scared to put my bare feet on it. Our room was surrounded by an office building so when you opened the window (the only way to cool the room down) you were staring into someone's office. There is no safe in the room and the hotel requires that you leave your room key at the front desk when you leave. I don't like not being able to secure things like my cell phone and iPad.

The only good aspect of the hotel was the front desk staff. Both the man who checked us in and the woman who checked us out 8 hours later were very helpful.

If you can stay somewhere else in Paris- DO IT.

Stayed May 2012, traveled as a couple
Helpful?
Thank Katey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Volney Opera Hotel

Property: Volney Opera Hotel
Address: 11 rue Volney, 75002 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Opera / Bourse
Amenities:
Hotel Style:
#352 Business Hotel in Paris
#643 Romantic Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Volney Opera Hotel 3*
Number of rooms: 29
Reservation Options:
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Also Known As:
Hotel Volney Opera

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