I had one of my worst experiences staying at this hotel. I made the booking 3 months in advance. My wife and I arrived around 10 am at the hotel. The hotel staff told us they couldn't check us in and asked us to come back after 12:00. OK, this is normal. They checked our reservation and said our room would be ready. When we came back at 8:00 pm the same night, we were told by a different staff that our room was cancelled!!! Their manager apparently cancelled our room because he tried to run my credit card but unsuccessfully. I immediately called my bank and found out my bank has suspended my currently card due to false charges I filed a couple of days ago and the bank would send me a new card. The hotel cancelled my room knowing that I was there that same morning. Instead of trying to find a solution for their guests, the hotel opted to cancel the reservation and left the guests with nowhere to go. The staff on duty was rude at first and wouldn't let us explain. My wife was yelling and we were furious. Eventually, we were given a room after a disastrous debate. The room was small. I guess this is normal in Paris. The second night during our stay the fire alarm went off just before midnight. We were fast asleep. My wife alerted me from sleeping. I went out to check and saw people either running downstairs or standing by their door. I didn't see any fire. 15 minutes later some guests ran back and said it was false alarm. Worst experience ever!
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- Also Known As:
- Kyriad Hotel Paris