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Hotel du Collectionneur
Ranked #401 of 1,802 Hotels in Paris
Certificate of Excellence
Louisville, Kentucky
Level Contributor
387 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“Expected more...”
Reviewed June 9, 2013

We were told this was a 5 star hotel, but really, it's more like a 3 star by U.S. standards. The best part was the service in regard to the concierge. We needed a doctor to visit and this was arranged immediately with a doctor coming directly to our room within 1 hour of our request. The charge was 180 Euros and the doctor was able to speak English well, which really was helpful. Room service was fast, but they self tip generously and sort of act like you should tip them more on top of that. I found that annoying.

The lows would be the food, the service in the restaurant was pitiful in the mornings, the noise at night was bad up until 4 AM some nights, the pickpockets just outside of the hotel, the lack of a mirror for doing hair with a plug available and the apparent theft of jewelry that was accidentally left out of of the safe. Not an expensive piece, but probably thought to be by housekeeping or whomever.

SERIOUSLY, beware of pickpockets EVERYWHERE IN PARIS! We encountered a pickpocket on our short walk to the arc de triomphe, which was very disconcerting. Within an hour of that, we witnessed an arrest just outside the Luis Vuitton store of a thief. Then after that, a 3rd situation where we felt followed by a guy who looked suspecious. I suddenly stopped to fix my shoe in order to let him pass. As soon as he passed us, he crossed the street and made a U-turn back.

The sights were lovely, but we are seriously done with Paris. Just read online that the staff at the Louvre staged a protest in April about the aggressive pickpocketing situation, which closed the museum for one day. Our tour guide warned us over and over again about pickpockets at the Eiffel tower, Versailles and every other place and I totally believe it now! BEWARE!

Room Tip: The garden courtyard rooms are a bit more quiet than the ones facing the street. Check your A/C bef...
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank O-Lora-O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationshdc, Guest Relations Manager at Hotel du Collectionneur, responded to this review, June 14, 2013
Dear Guests,

We thank you for having taken the time to post such a constructive review on this website. I am also extremely sorry for any inconveniences you may have experienced during your stay.

I have shared your feedback with the Heads of the concerning departments who are looking into your comments and serious actions will soon be taken if required to assure a pleasant stay to all our guests.
Our Guest Relations team was shocked to learn about the missing jwellery from your room. I hope you have spoken about the facts with someone in the hotel during your stay inorder to rectify the situation immediately if necessary in your presence.

We are also very happy to learn about your satisfaction concerning our staff and they will be informed in person about it.

Please do not hesitate to contact our service if you would wish to review your decision to re-visit Paris any time in future.

Best wishes,

Vandana GUDIVADA
Guest Relations Assistant Manager
Hôtel du Collectionneur Arc de Triomphe Paris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (348)
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 9, 2013

One of the best weekends we have had. The staff were amazing. Fantastic attention to detail. No pool and very small spa, but that didn't spoil it. Breakfast was self service, but wide options. Restaurant wasn't busy but food was amazing, with lovely pianist playing. The staff made it all.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Simon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationshdc, Guest Relations Manager at Hotel du Collectionneur, responded to this review, June 14, 2013
Dear Guests,

I can not thank you enough for your kind comments with regards to your recent stay with us.

I will personally share your feedback with our Staff who will be glad to know that their efforts contributed to your enjoyable stay.

I truly hope we could have the opportunity to welcome you back in a not very distant future.

Kind regards,
Vandana GUDIVADA

Guest Relations Assistant Manager
Hôtel du Collectiionneur Arc de Triomphe Paris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 7, 2013

This hotel provided us with a great getaway for me and sisters. Great location, fantastic service and most importantly unforgettable luxury. The staff go out of their way to make sure you have a comfortable stay. This hotel was reasonably priced being as it is a 5 star. Perfect for a weekend stay as the area its situated in isn't busy on the weekend so your not stuck in the hustle and bustle of Paris, but everything is walking distance. Would definitely come here again.

Room Tip: Top Floor rooms are the best
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank dau_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationshdc, Guest Relations Manager at Hotel du Collectionneur, responded to this review, June 14, 2013
Dear Guest,

We thank you for taking the time to post such a positive review following your recent stay with us and we are very thankful to your comments concerning the helpfulness and the friendliness of our staff all over your stay in our hotel.

Your enthusiasm for our hotel is very much appreciated and will be a great source of motivation for the entire team.

We look forward to welcoming you back with us again sometime soon.

Best wishes,

Vandana GUDIVADA
Guest Relations Assistant Manager
Hôtel du Collectiionneur Arc de Triomphe Paris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 2, 2013 via mobile

This is a good hotel. Not a five star though in my opinion. Maybe a good 4 star. Good location not too far from the Champs Elysees. We had a nice kingbsize bedroom overlooking the courtyard. I would definitely stay here again.

Stayed June 2013, traveled as a couple
Helpful?
2 Thank AndyBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationshdc, Guest Relations Manager at Hotel du Collectionneur, responded to this review, June 14, 2013
Dear Guest,

Thank you for your brief comments and I am happy to hear that you enjoyed our hotel and its comforts.

I truly hope to have the opportunity to welcome you back, assured that you would definitely stay with us in future .

I would be more than glad to personally take care of every single detail you may request to ensure you that we are 5 star hotel. Please do not hesitate to contact our Guest Relations desk.

Warm regards,

Vandana GUDIVADA

Guest Relations Assistant Manager
Hôtel du Collectiionneur Arc de Triomphe Paris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed May 27, 2013

This is a nice pricy hotel that is conveniently located to the metro (4-5 minute walk), Arc de Triomphe (10 - 15 minutes) and Champs-Élysée (10 - 15 minutes). The staff is friendly and very helpful. Our room which over looked the inner courtyard had a king size bed was well appointed but some what small (standard issue for Paris hotels). We also had the breakfast buffet as part of our package and it was very good.

One issue did stand out during our stay was the loss of the hotel's A/C. In some way, shape or form the hotel's A/C is connected to or run by the Paris municipal system which was broke on the second day of our stay. Due to holidays, time off and the French way of doing things we had no A/C for 4 nights. Needless to say, the hotel room got very warm and at times very unconformable for sleeping. You could open the window to get some cool air but if you left it open during the night, the noise from the courtyard would keep you awake. The hotel in no way tried to make up for the loss of A/C. A fan or free drink at the bar would have been nice.

Over all, we enjoyed our stay except for the loss of the A/C.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank phasmid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationshdc, Guest Relations Manager at Hotel du Collectionneur, responded to this review, June 14, 2013
Dear Guest,

We are very thankful to your comments concerning our staff and I am satisfied to know that you enjoyed our location, the room and the breakfast.

I also confirm that for a maintenance reason by the Municipality of Paris, the supply of air conditioning in the hotel was exceptionally cut off during a certain period of time.

I request you to please accept our most sincere apologies for the obvious disappointment caused and most importantly for the lack of follow up in trying to make up for the loss, especially with guests as comprehensive as you are.

I truly hope I can have the pleasure to welcome you soon in the City of Lights, Paris, If that is the case, please, don't hesitate to contact me directly, I will of course be very glad to assist you in anything you may require to assure you will have a pleasant stay with us.

Our very best wishes,

Vandana GUDIVADA

Guest Relations Assistant Manager
Hôtel du Collectiionneur Arc de Triomphe Paris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 26, 2013

We recently had a three night stay here. Very nice comfortable hotel. We found it to be conveniently located within about a 5 - 10 minute walk to to the Arc de Triomphe and Champs-Élysées. The staff were very friendly and extremely helpful. Our room was clean had a lovely vista overlooking the inner garden courtyard. One little negative is that the mini bar is sensor activated, not realising this I actually bought a bottle of wine and a box of tic tacs without meaning to!! Buffet Breakfast was excellent. Top quality food with everything you could possibly want in a breakfast. Purple bar was great but a little expensive, service was good. Overall I would not hesitate in recommending this hotel. Good food, good staff, good location.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationshdc, Guest Relations Manager at Hotel du Collectionneur, responded to this review, June 14, 2013
Dear Guest,

Thank you for having taken the time to post your review.

We are very thankful to your comments concerning the location, friendly staff, view and the food. Your enthusiasm for our hotel is very much appreciated and will be a great source of motivation for the entire team.

However I regret that you found our Purple Bar expensive, but by means of explanation only, the prices are in line with other hotels similar to ours.

Thanking you once again, we look forward to welcoming you back with us in not so distant future.

Best wishes,

Vandana GUDIVADA

Guest Relations Assistant Manager
Hôtel du Collectiionneur Arc de Triomphe Paris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 23, 2013

We really enjoyed staying at this hotel for our honeymoon. It was so conveniently located without being right in the middle of everything - it was very close to a metro stop which we could take pretty much anywhere we needed to go, and very near the Arc. It definitely was a great value for how nice it is compared to other hotel prices in the area. The concierge was also great and was able to get us amazing tickets to a ballet the night before.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank anniemiddlestadt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationshdc, Guest Relations Manager at Hotel du Collectionneur, responded to this review, June 14, 2013
Dear Guest,

Thank you for having posted such a nice comment and I am very pleased to learn you had a memorable stay with us and please accept my sincere thank you for having chosen us for such a special occassion.

Looking forward eagerly to welcome your family and you back with us again,

Warm wishes,

Vandana GUDIVADA
Guest Relations Assistant Manager
Hôtel du Collectiionneur Arc de Triomphe Paris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel du Collectionneur

Property: Hotel du Collectionneur
Address: 51-57, rue de Courcelles, 75008 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#61 Spa Hotel in Paris
#222 Family Hotel in Paris
#256 Luxury Hotel in Paris
#277 Romantic Hotel in Paris
#367 Business Hotel in Paris
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel du Collectionneur 5*
Number of rooms: 478
Official Description (provided by the hotel):
Ideally situated blocks away from the Avenue des Champs Elysées and the famous Rue du Faubourg Saint-Honoré, the hotel is a celebration of the Art Deco style and the luxury of transatlantic liners. A restaurant serving refined contemporary cuisine, a chic and glamorous bar, three quiet landscaped terraces, a Decléor spa with bespoke treatments and a gym with personal trainers, all offer ample opportunities for relaxation in a unique 1930s ambience. Among the 478 elegant and peaceful rooms and suites are some, boasting over superb views of the Eiffel Tower and the rooftops of Paris. A free dedicated smartphone is available in each room, allowing to enjoy unlimited local and international calls, mobile internet, and an indispensable city guide of Paris. With 1,700 sqm (18,300 sqf ) of meeting rooms and a superb reception room the hotel can also host events for up to 650 people. ... more   less 
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Also Known As:
Hilton Arc De Triomphe Hotel Paris
Hilton Hotel Paris
Hilton International Paris
Hilton Paris
Paris Hilton

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