The hotel we booked was supposed to be a 3-star hotel. However, when we reached the place it turned out that:
1)Hotel Du Parc Saint Charles is a 2-star establishment,
2)The place was overbooked and we were placed in a ground-floor room, approximately 9m2 big. The space in the room was not even sufficient to open the
suitcases. When we complained, they offered us a SINGLE room for double use!
3)The room was basically without a window, the window could not be open on the ground floor, and the shutters were permanently closed making the room dark.
4) On arrival, we were infomed that there will be NO running water on the next day from 8:30-16:00, although the hotel staff knew about the planned water
shortage well ahead and did not bother to inform us in a time sufficient to cancel the reservation.
Lovely romantic holidays.... The staff did not see any problem, however, the manager refused to speak to us and although we decided to move out immediately they charged my credit card as a regular cancellation for the first night. It was a nasty thing to demand cancellation fee as for "booking and not showing up", while we did show up - and the reason we left was ENTIRELY hotels' fault. Be warned!
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