I had been looking for a reasonably priced hotel with the following conditions: cleanliness, early breakfast (to come in time to my meetings) and WLAN. Indeed, the price of the hotel was ok (for Paris), it was on the first view clean, A hot breakfast was offered according to Internet and to the hotel brochure at 6:00 am, and gratis WLAN was also offered according to Internet and to the hotel brochure.
My first bad experience in the hotel was that I had to give my key card to the reception everytime I left the hotel. This is inacceptable due to security reasons, since everyone could just say the room number and got the key card. Neither the name nor an identity card was normally asked for (with exceptions).
On Sunday morning I was late for breakfast, i.e. at 7 am, however, breakfast buffet was not ready yet since the responsible person had not shown up (as I was told). However, the friendly staff looked for the missing parts of the buffet I asked for. On the other days, the breakfast was there in time, however, there was no "hot" breakfast. I was later told at the reception that scrambled eggs and sausages were served not before 7:30 am - this was not mentioned in the hotel information and I had to pay the full price for breakfast.
One day, I got only one towel - and this one was dirty. After my complaints I got immediately some clean towels.
WLAN worked one day. After that, only the radio part worked, but there was no Internet behind. The friendly staff tried to get it repaired, however, it worked only some hours (when I was not in the hotel). I could prove that it was not my computer that caused the problem.
Although the staff was always friendly and helpful and the location close to gare de Lyon was good enough, I will never go back to this hotel.
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- Also Known As:
- Best Western Aurore Hotel Paris
- Best Western Paris
- Best Western Hotel Aurore
- Paris Best Western