Should have suspected problems from the start when I received no reply to my two emails. Communication is everything. I ended up having to phone from New Zealand to ask some questions. Oui oui, I was assured, two rooms together or opposite each other was no problem, high floor no problem. When we got there we discovered no rooms had been reserved together, we were on separate low floors. And when we checked on the room situation for our further booking 2 weeks hence, they had nothing put aside in our names and could only try and meet our request, in spite of this and the current booking been made on booking.com several months earlier.
And we had booked smoking rooms but they didn't provide any ashtrays, which rather defeats the purpose of advertising that smoking is OK.
Single rooms were tiny and smelled musty until window left open, not fun in 4 degrees. The bathroom was also tiny but clean and modern, d close the door.
Aircon was advertised but had been disabled and we were told was only turned on in summer. Only English channel was CNN and no movies, a bit much for 10 nights when its too cold to be out.
Breakfast at 7 euros each is a pot of coffee for 2 and a croissant each.
We only stayed 1 night and cancelled the forward booking.More