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Midnight Hotel Paris
Ranked #422 of 1,804 Hotels in Paris
Certificate of Excellence
Reviewed January 10, 2014

Stayed in the hotel for five nights with my partner in October, unfortunately we were incredibly dissatisfied and cannot recommend the hotel in any way. Upon arrival, the front door way was blocked by a ladder surrounded by several builders. When they assured us we were in the right place and showed us into the 'reception' we found a room, completely stripped of all furniture, wallpaper, paint and floorboards, bar a desk and computer. We left our luggage in this room as we were early for check-in and went for lunch. When we returned we were given the key to our room and told to go up in the lift, which barely held two people and a suitcase. When we got to our floor there were people in the hallway painting and decorating and when entering the room there was an overwhelming smell of fresh paint which soon gave us both a bad headache. We paid for the luxury room however several facilities were missing, including a phone and TV with international channels. In the bathroom we found towels that were soaked and stained hidden under clean ones, when we brought this down to reception they seemed completely unbothered and only asked where we found it the next day, still with no apology. We asked to move rooms due to the bad smell of paint however we were not moved. On our third day of the stay we were woken up by noisy builders in the corridor drilling to the surprise of no running water, which meant no shower, no taps, and no ability to flush the toilet. we went out for breakfast and about two hours later when we returned to the hotel there was still no water so I spoke to the receptionist who said 'I rang all the other rooms but I couldn't get through to you' when I told him this was because we weren't supplied with a phone as we'd brought up previously, he said he couldn't leave reception to come and knock on our door, again, no apology for the inconvenience and no idea of when the water would be back (it ended up being off for about 5 hours). That night when we came back to the hotel we noticed a ketchup stain that had been made on the duvet two days before (the cleaner only changes sheets every two days) had not been changed. When we asked at reception why they said the cleaner had gone home and there was nothing they could do. It was still not changed the next day and was there when we left on our final day. The morning before we left we felt it suitable to speak to the manager about the problems we encountered. He was apparently in at 3 that afternoon so we made a point of returning from our day out to speak to him, however a no show. He didn't turn up till 5 at which point we'd left again. That evening when we returned we saw him at the desk and my partner said he was just going to put our bags in our room and would then be back to talk to him. When he got back down to reception he had his coat and bag on ready to leave. He dismissed all our comments saying that they were not his fault and focused on minor problems like the TV not working, a point which he argued so much my partner had to bring him up to our room to show him. He then told us we were only angry because the cleaner had made a comment about us being messy, a comment we took quite light-heartedly as the cleaner was a lovely lady, about the only decent member of staff there. The manager said he had to leave to pick up his children and so didn't have time to listen to our complaints but would offer us each a 10 euro breakfast the next morning. We were absolutely appalled by the level of service in this hotel. The staff were often rude and grumpy and the room was not at all what was promised. We were expecting some level of compensation as when we returned home we wrote our complaints to the manager so he could read them when he had time but they are now denying every claim. Had we been told there were building works going on in the hotel we would not have stayed there but there was no advertising whatsoever on the website on confirmation emails. Do not stay here.

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  • Stayed: October 2013, traveled as a couple
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10  Thank evelyn o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Djamel S, Gérant at Midnight Hotel Paris, responded to this reviewResponded January 18, 2014
Google Translation

Bonjour Evelyn o,
Nous avons bien pris note de vos commentaires « désastreux » concernant notre établissement et nos services...
Je tiens tout de même à vous rappeler que lors de votre arrivée à l’hôtel, et pour vous être agréable et pour vous servir, nous vous avons fait visiter 3 chambres et vous avons surclassés dans une chambre exécutive que vous avez choisie (sous prétexte que la chambre que vous avez réservé ne vous plaisait pas?!?). Malgré nos efforts, à la fin de votre séjour, vous êtes revenu à la charge pour demander le remboursement intégral de votre séjour… Mais pourquoi donc avez-vous séjourné plus d’une nuit dans notre établissement, si celui-ci ne vous a pas plu? Devons-nous comprendre que vous vous attendiez à séjourner à Paris gratuitement?
L'équipe du Midnight Hôtel Paris *** vous souhaite une bonne année 2014.

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329 - 335 of 650 reviews

Reviewed January 4, 2014

Very clean and warm hotel, perfect if you're on business, as it's located between two train stations in the centre of Paris, a very professional team, I will definitely go back on my next family trip as they also have rooms for 4!!!!!!

  • Stayed: December 2013, traveled on business
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3  Thank Caroline J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Djamel S, Gérant at Midnight Hotel Paris, responded to this reviewResponded January 8, 2014
Google Translation

Bonjour Caroline,

Nous vous remercions sincèrement pour vos commentaires concernant le Midnight Hôtel Paris***. Nous sommes ravis de vous avoir rendu votre séjour le plus agréable possible dans notre établissement. Soyez certaine que nous ferons de notre mieux pour vous recevoir avec votre famille dans l’une de nos suites (Deluxe ou Junior) pouvant accueillir jusqu’à 4 personnes.
N'hésitez pas, lors de votre prochain séjour, à réserver directement votre chambre sur notre site web.
En vous souhaitant une excellente année 2014.

L'équipe du Midnight Hôtel Paris ***

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Reviewed 2 days ago
Google Translation

  • Stayed: December 2017, traveled as a couple
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Review collected in partnership with this hotel
Thank 226jacopom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago
Google Translation

  • Stayed: November 2017, traveled as a couple
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Thank Iris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2017
Google Translation

  • Stayed: October 2017, traveled as a couple
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    • Cleanliness
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Review collected in partnership with this hotel
Thank 163juttae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-cmanager, General Manager at Midnight Hotel Paris, responded to this reviewResponded November 5, 2017
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Reviewed October 31, 2017
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  • Stayed: October 2017, traveled solo
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Review collected in partnership with this hotel
Thank 283perlaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-cmanager, General Manager at Midnight Hotel Paris, responded to this reviewResponded November 3, 2017
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Reviewed October 26, 2017
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  • Stayed: October 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank heidi2017896
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-cmanager, Manager at Midnight Hotel Paris, responded to this reviewResponded November 3, 2017
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Additional Information about Midnight Hotel Paris

Address: 133 rue du Faubourg Saint Denis, 75010 Paris, France
Location: France > Ile-de-France > Paris > Chateau d'Eau / Gare du Nord , Entrepôt
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#336 Romantic Hotel in Paris
#405 Business Hotel in Paris
Price Range: $94 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Midnight Hotel Paris 3*
Number of rooms: 25
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Also Known As:
Aris Nord Hotel
Aris Nord Paris

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