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“Very nice”

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Mercure Paris Opera Garnier
Ranked #532 of 1,797 Hotels in Paris
GreenLeadersBronze level
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1,049 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Santos, SP
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 17, 2014

This is what we expect of a hotel. Very clean, and located close to several metro lines, which link us to main attractions and sightseeings in Paris. Some good restaurants around too. For women who love shopping, you can easily walk to/from Galeries Laffayet and. The staff can commucicate in english very well, are polite and helpful when requested. I recommend for travellers in tour or business trip.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Manoel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc P, Deputy General Manager at Mercure Paris Opera Garnier, responded to this review, April 18, 2014
Dear Manoel ,

Thank you very much for these wonderful comments you shared with us on Tripadvisor ! We are happy that you enjoyed staying with us during your trip in Paris and that the hotel services were up to your expectations.
Thank you for your enthusiasm towards our employees, I will certainly not fail to share your feed-back with them.
Looking forward to welcoming you again!

Best regards,

Marc PILARD
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 20, 2014

The hotel is ideally situated within easy walking distance of the Opera Garnier, The Louvre and the Musee d'Orsay. It is also one stop ion the RER from the Eurostar terminus at Gare du Nord. The accommodation is good, the breakfast are also good and the staff could not be more helpful. The only problem is the traffic noise in outside rooms

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank BobS26_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc P, Deputy General Manager at Mercure Paris Opera Garnier, responded to this review, March 25, 2014
Dear Bob,

Thank you very much for your comments on the team of Mercure Paris Opera Garnier and we hope to welcome you shortly again.
Regarding the noise, I’m pleased to inform you that we are actually working on a solution for improving our isolation by changing our windows.

Sincerely yours

Marc PILARD
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 15, 2014

The hotel is located close to the metro, so easy access to the city sightseeing spots is granted. The location is for sure the prime benefit of this hotel.

The staff of the hotel is very international, despite beeing in France, nearlly nobody of the staff speaks proper French or English. It took a bit of time to get the check-in done. From a 4-star-hotel you would expect better. The rooms are rather small, do not bring big bags or suitcases since they will simply not fit inside the room. The room itself was clean and for tourists who only come to sleep in the room, it was ok.

Avoid rush hour in the breakfast room, space is limited. We stayed over the weekend and at 10 o'clock they run out bread.

The price seems to be expensive, but after checking out many websites we found that this is just the price you pay in this city.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Swissdani8919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc P, Deputy General Manager at Mercure Paris Opera Garnier, responded to this review, March 18, 2014
Dear Guest,

You have taken the time to give us your opinion about your stay in our hotel, and My team and I are very grateful for your remarks concerning the cleanness of our hotel, as well as the location.
I'm sincerely sorry that the service didn't match your expectations during your stay and be sure that the necessary corrective measures have already been taken to ensure that the quality level you are expecting

We will be very pleased to welcome you soon in our hotel and therefor invite you to try one of our Privilège rooms which are bigger and offer complimentary soft drink, a higher bedding comfort, a Nespresso Machine, IPhone Dock and much more VIP’s amenities.

Sincerely

Marc PILARD
Deputy General Manager
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Santos, SP
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 11, 2014

Hotel novo e bem decorado. Super bem localizado, próximo a GALERIES LAFAYETTE, ÓPERA GARNIER e estação do metrô. Os apartamentos apesar de bem pequenos, são bem confortáveis e limpos. Internet free, café da manhã muito bom e pessoal extremamente educado e prestativo.

New hotel and well decorated. Well located, close to Galeries Lafayette, Opera and underground station. The apartments although very small, are very comfortable and clean. Free internet, breakfast very good and extremely polite and helpful staff.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lincolnbarboza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc P, Deputy General Manager at Mercure Paris Opera Garnier, responded to this review, March 14, 2014
Dear Lincoln,

My team and I are very grateful for your remarks. We are pleased to read that you fully enjoy your stay with us and ou location close to all the main attraction of Paris as mentioned.
Besides that, we work hard to have structure and services as good as possible to welcome our guests and your comments encourage us to maintain our efforts so the services we provide meet your expectations
We hope to welcome you shortly at the Hotel Mercure Opera Garnier.

Sincerely

Marc PILARD
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 23, 2014

This was our first trip to Paris. The staff were friendly, the location was great and in walking distance to shops and attractions and an open bus tour stop. Very small rooms but when in paris there is no need to have a big room.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 803cat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc P, Deputy General Manager at Mercure Paris Opera Garnier, responded to this review, February 25, 2014
Dear Cathy

Thank you very much for sharing your impressions of the hotel Mercure Opera Garnier.
We are very happy to read that you enjoyed our location one step from the major point of interest of Paris as well as the service provided.
I personally take note of your impressions over our staff and I will transmit it to the different department of the hotel
Looking forward to welcoming you again!

Sincerely

Marc PILARD
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Paris Opera Garnier

Property: Mercure Paris Opera Garnier
Address: 4 rue de l Isly, 75008 Paris, France
Location: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#34 Green Hotel in Paris
#306 Luxury Hotel in Paris
#391 Family Hotel in Paris
#592 Romantic Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Paris Opera Garnier 4*
Number of rooms: 140
Official Description (provided by the hotel):
In the very heart of Paris, near the Opera and the Deparment Stores "Printemps" and "Galeries Lafayette". Soundproofed & air-conditioned rooms. Direct dial-telephone, internet connection.TV, safe. Bar. Flowered courtyard. ... more   less 
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Also Known As:
Mercure Paris Opera Garnier Hotel Paris
Accor Paris Opera Garnier

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