Don't be fooled by the hotel's classy website. I booked this three-star establishment expecting minimal, rudimentary service. I was wrong. The service (if you call it service at all) was HORRIBLE.
The receptionist who was there most of the time was rude and dismissive from the start. When I approached his desk to get checked in, he was busy greeting an older, white female customer and her child. He seemed really loving and friendly so I thought that we were in for a great customer service experience. However, once I got his attention (after standing right in front of him for 3 mins, while he plays with the child), he started picking up phone calls and ignoring us for another 3-4 mins. It wasn't the wait that seemed off, but rather the manner he ignored us, without excusing himself or apologizing for the inconvenience..etc I almost felt as if we were interfering with his phone call. Meanwhile, he just seemed annoyed with us during every interaction we shared throughout our stay, until check-out. He was snarky, rude, and made us feel unwelcome. My friend and I both noticed that other guests were treated with much more respect. We thought that it might have something to do with the fact that we are young, Asian women.
One most appalling experience I had with said receptionist was the way he scolded both me and my friend at two separate occasions about the key. When we checked in, he told us something about leaving our key with the receptionist. We're not sure whether this is just an option or a requirement. His English was so poor, we were both confused. Either way, we left the hotel everyday without leaving the key behind and we were never reminded to do so. One day we got separated and my friend came back without the key. She asked the receptionist to let her into the room, and he was upset and gave her this big lecture on the key and how much of an inconvenience she was for making him leave the desk for 2 minutes. (This is most ironic, as he was actually away from his desk for quite a while when my friend returned to the hotel.) When I came back, I was again given the same lecture, in the most patronizing tone possible. I'm sorry, but even if we were in the wrong, we are customers. The way he spoke to us was simply inappropriate and unpleasant.
Some other receptionists were actually acceptable, but most were not great. We asked another whether shops at Champs Elysees would be open on July 14. He gave us a resounding are-you-even-kidding-me no, but we went anyway and he couldn't be more wrong, the street was packed and lots of sales were going on. I'm not sure why he would give us instructions if he wasn't absolutely sure?
Now, the location is okay and is close to all important tourist landmarks, but the street below is a bit too noisy and busy for my own taste. It's also far from regular grocery stores and bakeries, which, in my opinion, compromised the whole Paris experience.
The room was reasonably sized, but the bed was very tiny. I don't think it is actually a Queen. Both my friend and I did not sleep very well because the bed was not very comfortable. Also, the bathroom - a huge pet peeve of mine is that there is no door separating the shower from the toilet/sink so the whole bathroom flooded after each time we shower. Also, the lift was very very tiny. We can barely fit a luggage bag in it! Otherwise, the interior design was good, but you already know that from the website.
Overall, I did not enjoy staying at this hotel and I would not recommend it to my friends. I don't want to get anyone fired or reprimanded, but I just want to stress the importance of good customer service to the management.
- Official Description (provided by the hotel):
- Perfectly located in the heart of Paris's cultural and historic centre, the capital's finest attractions can quickly and easily be reached. 24 Hour reception - Our friendly, helpful team are available to assist you in the bright, spacious reception area with its delightful thirties decor. Our 38 air-conditioned rooms and suites have recently been renovated, each one has its own individual style and all the comforts you need for an excellent night's sleep... ... more less
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- Also Known As:
- Des Ducs d`Anjou Hotel Paris
- Des Ducs d Anjou Paris