This is going to be long, because I sense that the owner will add a reply here, and I dont want to miss any detail to regret not having written it and I want to forget this hotel forever asap: I booked a double room at this hotel using one of the online booking agencies for a one night stay in November 2012. (not any inferior room class, simply a standard double room) The reviews were very good, the pictures looked lovely, I believed I found a gem after a considerable online search. The reception gave me key to the room 16, told me the elevator is out of order and described me the way to the room, which happened to be at the rear building or rear side of the building. To go to the room I had to pass through a sad, narrow, winding corridor, open a heavy door to the really narrow stairs, find the light switch, walk up the stairs (dragging my suitcase since no help was offered), open another heavy door, find myself in a literally one and a half squaremetre dark space that had three doors: one to room 16, one the elevator of the rear side, one to another room. From the reception until the room, there were no windows, no people around, it was very depressing. (and i would be more scared if i came across anybody in those really confined box of spaces) The room -although the management claimed otherwise- looked really small, not like the 14 sqm promised. (I didnt have any measuring device but the hotel I stayed the next night said my room was 14 sqm and it was considerably larger than this one) Its window looked to a small gloomy space between walls of buildings. I had to turn on the lights to see around at 4 pm. The room was not decorated like the colourful pictures in the booking site, although it was normally acceptable. (Later the management claimed this room also had a picture on the web: i checked later, yes, one of the 20 something thumbnail sized pictures looked like this room while the others were all cheery and larger- it looked much bigger in that picture anyway, so I am not sure if it is the same room or a bigger room with similar decoration). Anyhow, all that disappointment comparing the promise versus reality aside, the main problem was, as a solo female traveller, I would never feel secure at that exile of a room that was accessed through such a nightmare of a walk from the reception. It was disconnected from the rest of the world, with probably noone to hear you scream except perhaps the only room next door. I felt deceived and went back to the reception, asking them to change my room. "All other rooms are occupied, sorry. There is only one, but if you did not like this, you would not like that one either", the kind receptionist said. I said "anything that has a window to the street is fine". So that other room was in the front building but after 5 floors of elevator, you had to push a heavy door to climb the stairs to the roof, pass by the elevator machinery door and see that lonely attic room whose only window to the street was accessible by crawling because of the heavily inclined roof. And yet again, it was depressing being on a floor with no other living soul. So I went back to the reception and said "look, dont you have any of the normal rooms at the front building and looks like those on the website?". The answer was no, so I said "sorry, I want to check out and demand you return my 139 Euros for the night, because you cannot give me what is promised and all aside, I cannot possibly sleep alone peacefully in the rooms you offered.". The receptionist gave me one useful tip I will never forget next time I pay 139 euros per night for a 3-star hotel: "for customers who state in the reservations that they are claustrophobic or allergic, we arrange a room accordingly." (!) I notified the receptionist I would be taking photos on my way back to the room to take my luggage back. Then I checked out, but the receptionist told me "the manager is not here until Monday, he is the one to decide if we can pay your money back." (again, the kind of professionalism you would expect from a 3-star (!)) I called the online booking agency, they called the hotel to get the same answers and they advised I made to to receive my bill so they could talk to the manager/owner on Monday. I left, and found another place very closeby for a similar price with impeccable professionalism, 4 stars and a room with double the size looking over a busy square with a fountain. Next week I sent the online booking agency the photos as well as the video I took through the walk-of-shame from the reception to the room. They talked to the manager several times who denied returning my money on the grounds that "the room size was 14 sqm" (which I seriously doubt) "they offered me another room" (not a proper one), and finally "the picture of that room was also on the website" (a larger room with a resemblance of this one" as if that was all that mattered. Not the owner nor the booking agency responded to my main complaint: Is this a proper access way to a room? What makes the other customers that enjoy the proper rooms in the front building more valued than me? Does it mean nothing that the only elevator was out of order? Is this really a 3-star hotel? Or is only the front building a 3-star? I have asked the booking agency to at least demand from this hotel to differentiate between the rooms in the front and the rear buildings but alas, they say they cannot interfere with the content the hotels puts on their site. I frequently book online and -after going through the reviews here and there- never had any surprises so far. I stayed in bad hotels in the past, but they had not claimed to be any better than what they are and their price/value was right. I had a similar experience of a nightmare-ish room in Rome two years ago but they immediately apologized and returned my payment. This is the first time (and hopefully the last) that I bump into a hotel with such nerve to do all this. The pictures I am posting will not do the justice this but I am not sure if I can post a video here: Available on request! The only positive point at this place was the kindness of the receptionist. He also told me that this region of Paris is the oldest and the buildings are usually like that and their elevators frequently go out of order but get fixed, too. (Like I care!) Anyway, if you plan to stay at this hotel, make sure you state in your reservation that you are claustrophobic, that the room is the front building and in one of the proper floors. I totally question how those stars are assigned.
- Official Description (provided by the hotel):
- Come to us for a romantic weekend, a family holiday, or for the three days of the Fashion Week, you will be charmed by the quiet and refined luxury of the Hotel Beaubourg which combines tradition and modernity. We offer impeccable service and a personal welcome, absolute peace at the heart of a lively area. Unique rooms with old beams, a cosy decor, and WiFi, provide a welcoming atmosphere and modern facilities. This is a chic hotel open to everyone… With swinging Paris at your doorstep!In a listed building, cosy rooms and lively streets make this a charming three-star hotel in the heart of the Marais… Stroll around the cobbled streets of historic Paris, visit Notre Dame, the Louvre and the Pompidou Centre, drop into a trendy bar for a drink, grab a bargain at the BHV and in the designer boutiques, dine until late in a traditional brasserie… then pop straight back into the cosy world of the Hotel Beaubourg. Old beams and traditional wall-hangings, china ornaments and brand new facilities... Like a cottage with a traditional French touch, the 28 renovated rooms are tastefully styled and have bathrooms with all modern conveniences. Every single one a gem! This is a world outside time with state-of-the-art services where you can retreat from the bustle of Paris in a beautiful environment... Pastel pink, almond green and royal blue, poppy red set off by chic grey beige: the whole palette is there! Pop culture and luxury revamp toile de Jouy, fleur-de-lis and Japanese prints. Antique or painted wooden furniture contrast with modern facilities to keep you connected… Retro fabrics and flat-screen TVs, bright colours and WiFi, damask curtains hiding soundproofed windows... A harmonious balance which comforts and restores. ... more less
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- Also Known As:
- Beaubourg Hotel Paris