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“Interior nicely re-done but service has slipped”

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Hotel Residence Foch
Ranked #81 of 1,802 Hotels in Paris
Certificate of Excellence
Reviewed June 4, 2012

What we loved about previous stays at Foch was the knowledgeable staff. Regrettably, the weekend people were very little help with anything- no local knowledge/restaurant recommendations and one did not even know how to place an 800 number call. Given the fact that the Foch is on the outer edge of most Paris activities, and the nearest Metro is several blocks away, service is important. The recent makeover was nicely done, but I think this is our last time at Foch. There are other closer, more helpful hotels with accomodations as nice or better. In addition, the breakfast is somewhat marginal. The only eggs are ones you hard boil and the fruit and cheeses are canned/pre-packaged. Dry cereal and a few rolls round out the fare. Breakfast staff were eager and helpful.

I think the Foch has it's devotees, but we feel it needs to step up its game in a couple of places.

Room Tip: Check to see that your room is on an elevator floor so you don't have to lug your bags up a half...
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  • Stayed: June 2012, traveled as a couple
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2  Thank lbearpal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julien B, Directeur général at Hotel Residence Foch, responded to this reviewResponded June 5, 2012

Dear Clients,
First of all thank you for your comment. We are very happy that you did appreciate our renovations, but deeply regret that we couldn’t offer you the level of service we are famous for. Please accept our apologies for this.
On the period of your stay, we met a planning difficulty and an extra person helped our team. We will however focus on a better training if this nice but young team member ever had to work alone again. This doesn’t excuse the insufficient service offered to you, but rest assured that our guest satisfaction remain the core of our work and our main focus.
We hope to have a chance to welcome you again and in that way recover your trust.

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1,012 - 1,018 of 2,312 reviews

Reviewed June 4, 2012

This little hotel is just perfect.Old and tucked away but near to shop's resurant's,metro and bus.Inside spotlessly clean rooms ,quality bedding ,with up to date bathroom's big fluffy towels,await you.Ok a little small but you arnt going to spend a lot of time there.Our's had tall windows opening onto a tiny balcony,with flowers, what more could you want.All the staff we spoke to were helpful ,friendly and spoke good english. Would love to stay here again.

  • Stayed: June 2012, traveled with friends
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Thank Dollylady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julien B, Directeur général at Hotel Residence Foch, responded to this reviewResponded June 5, 2012

Dear Guests,

Thank you so much for your nice comment. This will for sure help us to motivate the team who put all their heart to make this reopening a success, and our clients stay great stays.
London with a 2 hours journey in Eurostar, is closest to Paris than many French cities. There is therefore no excuse to do not visit us again very soon.
Kind regards,

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Reviewed May 28, 2012

if your looking for an exquisite personnel hotel in a grand location this is the perfect hotel for you! it has just been renovated and is immaculate and very comfortable. the team at reception are just lovely, full of good advise and extremely helpful. the hotel is in a very quiet safe location and within 5 minutes walk you are in several areas were you will find typical cafes through to fabulous restaurants. the arc de triomphe hovers over the area and gave me a thrill every time it unexpectedly poped up at the end of a street. there are two metros with in a short walk and they give you easy access to all areas. there is also a bike hire stand by the hotel, a great way to get around! taxie from CDG airport to hotel is e50 and takes about 40 mins. loved it!

Room Tip: if you like a sitting area book a superior room.
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  • Stayed: May 2012, traveled as a couple
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2  Thank demimax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julien B, Directeur général at Hotel Residence Foch, responded to this reviewResponded May 30, 2012

Dear Clients,

Thank you for your kind comment witch goes straight to our heart (translation of a French expression, which I hope have the same meaning in English). I will transmit your compliments to the team.
We hope to see you back in Paris.

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Reviewed May 23, 2012

This is my second time staying at HRF and I look forward to the next visit. I have stayed in several hotels in Paris and this one fits all my needs. The most important thing for me is cleanliness and I will give it an A+. The staff also gets an A+. They were so friendly and helpful and I could not have asked for a better reception. I wanted to speak French and everyone was very polite and didn't rush me. The location is near (7 minute walk) to two metro lines. It is on a very quiet street but near enough to a small food store and several restaurants, patisserie, and anything else one would need. There is a very large indoor shopping center at one of the metro stops. I can't say enough good things about Hotel Residence Foch.

Room Tip: The hotel has just re-opened after being completely renovated. All the rooms I saw looked very good...
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  • Stayed: May 2012, traveled with friends
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4  Thank Elaine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julien B, Directeur général at Hotel Residence Foch, responded to this reviewResponded May 30, 2012

Chère Elaine,
Happy to hear from you. Thank you for your comment that I will transmit to the team, and will for sure motivate them to continue in that way.
A bientôt

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Reviewed May 3, 2012

I had booked at Residence Foch before and it was an absolutely wonderful stay. The staff is very friendly and helpful. A 15 minute walk will get you to the Arc de Triomphe. There is a Metro stop nearby(Port Maillot). A lovely renovation of the hotel has just been completed. The quality is better than ever. I shall return.

Room Tip: I like getting into the superior rooms which have a little seating area separate from the bedroom.
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  • Stayed: April 2012, traveled as a couple
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2  Thank Dilo-Jake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2012

Still smelling of fresh paint, this lovely hotel offered all we had expected. The reception was very friendly and hospitable.

Our room was small but cozy and the bathroom clean and comfortable. We did not try the breakfast.

When booking here you should have the mindset of staying with a Parisian family and not residing in a full option plush hotel. The staff go out of their way to make you feel at home and they do a very good job at it.

We were traveling by car and could find parking easily and nearby. The location is tranquil and yet a few hundred meters away from the hustle and bustle of Arc de Triomphe and Champs Elysees.

Two minor points were the small elevator, which may cause considerable waiting times is you have to get up and down from the top floors and also the heating/cooling in our room was rather hard to get right.

It goes without saying we will be back.

Room Tip: The roomnumbers ending on 2 and 3 have a charming street view and some a little terrace
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  • Stayed: May 2012, traveled as a couple
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1  Thank Rianbkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julien B, Directeur général at Hotel Residence Foch, responded to this reviewResponded May 6, 2012

Dear Guests,
Thank you so much for your comment. You are comforting us in our willing to make you feel at home, and if we matched this...... than this is for us a success.
Heating and cooling system is working very well, but in middle seasons we cannot heat and cool in the same time. We will improve explanations to our guest regarding how to use it.
Once again thank you for your comment. We hope to have the pleasure to see you again for a next trip in Paris.

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Reviewed May 1, 2012

We were delighted with our stay at Hotel Residence Foch. The hotel has recently been refurbished to a high standard and our room, though on the small side as you would expect in a traditional building, was lovely. The en-suite bathroom was great too. The staff could not have been more helpful. Before we went we were a little concerned about the location as it did not appear to be very central. However we were very pleasantly surprised at how convenient the hotel turned out to be and in such a nice upmarket area. Two metro lines taking you quickly to the major sights are just minutes away and we also made good use of the Velib at the end of the road. Cycling into the centre along the Champs Elysees is a wonderful way to travel.

  • Stayed: April 2012, traveled as a couple
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1  Thank Libbylamps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelly R, Directeur général at Hotel Residence Foch, responded to this reviewResponded May 2, 2012

Dear Clients,

Happy to hear that you are well arrived back at home. Thank you very much for your very kind comment witch will for sure motivate all the team to continue this way. We hope to have the pleasure to see you again in Paris.

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Additional Information about Hotel Residence Foch

Address: 10 rue Marbeau, 75116 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris
Amenities:
Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#4 Business Hotel in Paris
#4 Family Hotel in Paris
#24 Romantic Hotel in Paris
Price Range: $104 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Residence Foch 3*
Number of rooms: 25
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Also Known As:
Residence Foch Paris
Residence Foch Hotel

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