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“Great location but not 4 star”

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Mercure Paris La Sorbonne Saint Germain des Pres
Ranked #434 of 1,803 Hotels in Paris
Certificate of Excellence
Reviewed August 3, 2013

We stayed in this hotel with my daughter for her 16th, this was the start of our holiday. On arrival we went to our room it was so small ( I am very aware that city hotels especially in Paris can be small). We couldn't see a third bed so I went back down to reception the lady was very curt and explained this was a room for three and she had no other rooms. The hotel states four star but it really is 3 very dated, . Simple things like the towels were something I would have expected in a travel lodge. The room rate was a reduced £250 per night not bad for Paris centre but I don't feel it was worth it. On a positive the location is good 10 minute walk to Norte dame and the St Micheal metro station which gives easy access to RER B line. Also Halles station is only a couple of stops were by you can get the RER A straight to disney. We didn't eat breakfast here as it just seemed dingy. I know the hotel as had a lot of good comments but I suppose it depends on your expectations. We often stay at the 4 star Cumberland in London when we are with my daughter and that is what you would expect of a 4star. If you are staying here with children/ teenager book a separate room . Rooms too small for three

  • Stayed: July 2013, traveled with family
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2  Thank Lilybuttons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnauddupin, Directeur général at Mercure Paris La Sorbonne Saint Germain des Pres, responded to this reviewResponded September 3, 2013

Dear Madam,

We would like to thank you for sharing your review after your recent stay with us at Hotel Mercure Paris La Sorbonne.

All the comments are very precious for us as they allow us to continuously improve our level of service.

However, it seems important for us to remind you that Hotel Mercure Paris La Sorbonne has been totally renovated in 2011 (our rooms, public areas, but also our breakfast room). Following this renovation, we received the new four stars classification which means that our hotel fit with all the specific standards of the French four stars hotels.

Our buffet breakfast is full of choice: many types of bread, bakeries, jams, eggs, delicatessens, cheeses, cereals, juices, yogourts, and also an organic buffet. We only have good reviews about the breakfast on TripAdvisor: we do regret that you did not like it without trying it.

In order to try to understand a bit better why we failed in our commitment, it would be pleasure for me if you could contact directly by email to have more details about your stay.

Thank you again and we do hope to welcome you back soon.

Yours Sincerly,

Maria Pires
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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151 - 157 of 877 reviews

Reviewed July 31, 2013

On a quiet backstreet, opposite the famous Sorbonne university, yet only ten minutes walk from Notre Dame, this hotel has a very good location. The rooms are small, but newly renovated, with good air conditioning. The staff is friendly and service-minded. The breakfast buffet is good, but the small breakfast room in the basement tends to get crowded. Overall, we were very happy with our stay.

  • Stayed: July 2013, traveled with family
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Thank PHR67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnauddupin, Directeur général at Mercure Paris La Sorbonne Saint Germain des Pres, responded to this reviewResponded September 3, 2013

Dear Sir,

Many thanks for taking time to write your nice comment about your experience at Hotel Mercure Paris La Sorbonne.

A few steps from Notre-Dame, this chic area near Saint-Germain des Prés offers multitude of restaurants, attractions, shopping and of course easy access to Metro or RER.

Your satisfaction regarding the staff service is the most important for us, and we will be happy to share your comments with them!

We do look forward to welcoming you back soon; do not hesitate to contact us directly!!

Yours Sincerely,

Maria Pires
Assistant Manager

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Reviewed July 30, 2013

Not knowing what to expect but just relying on tripadvisor reviews which were mainly good but some negative, my husband, myself and my grown up daughter booked ourselves a triple room in this hotel in mid July for 4 nights.
When we first saw the hotel, it appeared quite small and was in a small narrow street right opposite the Sorbonne which is a famous Paris university. I think the street was very quiet because all the students had gone for their summer break, otherwise I imagine it would be a lively place.
But once we entered the hotel, it looked like a very nice cosy hotel.The check in was quick and efficient, service was polite. I had taken the precaution of writing to the hotel a week beforehand requesting for a more spaceous room on a higher floor and I was indeed very pleased with the room that I was given. Room 503 was a family room on the 5th floor built with a duplex, so we the parents had a generous sized double bed below and up a small flight of stairs, the duplex level had 2 single beds , which my daughter was very happy with.
The only complaint I have is that the shower bath had no shower curtain, just had a partial shower screen so it is impossible to shower without flooding the bathroom floor. I think many reviewers here complained about it, so hopefully the management will install shower curtains.

Other than that I found the hotel is lovely and quiet and yet just a short stroll from cafes, restaurants, shops and the metro station. Also a short walk to the Cathedral of Notre Dame and the river. Altogether I was very happy with my choice of hotel

Room Tip: I was on the top floor, I e 5th floor No 503, which is suitable as a family room for a couple with 2...
  • Stayed: July 2013, traveled with family
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1  Thank karinMalaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnauddupin, Directeur général at Mercure Paris La Sorbonne Saint Germain des Pres, responded to this reviewResponded September 3, 2013

Dear Madam,

Thank you very much for having taken the time to share your review about Hotel Mercure Paris La Sorbonne.

It was a real pleasure to read that you enjoyed your stay with us! A few steps from the Seine River, in a typical Parisian street, and in the “chic” and quiet area of the Latin Quarter, our location is perfect to discover Paris. We can also inform you that, even if La Sorbonne is full of students the most part of the year, our street is still quiet!

The family room you had is the most spacious we have. We are pleased that you appreciated the duplex level with the two single beds!

We will be pleased to welcoming you again upon your next stay in Paris; do not hesitate to contact us directly!

Yours Sincerely,

Maria Pires
Assistant Manager

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Reviewed July 22, 2013

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank marcelo401
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
Ankara, Turkey
2
Reviewed July 18, 2013

The location is very nice, close to metro, RER and heart of the city (St. Michel, Notre Dame, Louvre etc.). The staff was genial and helpful. The rooms were clean and useful but not big. We didnt have meal at the hotel so no comment.

  • Stayed: July 2013, traveled with family
    • Value
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Review collected in partnership with Accorhotels.com
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnauddupin, Directeur général at Mercure Paris La Sorbonne Saint Germain des Pres, responded to this reviewResponded July 22, 2013

Dear Madam, Dear Sir,

Thank you for having taken the time to review the Hotel Mercure Paris La Sorbonne.

My team and I are very grateful for your remarks about the service. They will encourage us to maintain our efforts.

Thank you for highlighting our central location and transportations facilities.

Do not hesitate to contact us directly for your reservation.

Yours sincerely,

Maria Pires
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2013

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank ybtmm
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Arnauddupin, Directeur général at Mercure Paris La Sorbonne Saint Germain des Pres, responded to this reviewResponded July 22, 2013

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Reviewed July 10, 2013

The hotel is directly opposite the Sorbonne university (from the balcony you can look the secretaries over the shoulder) and a stone-throw’s distance from Boulevard Saint Michel, from the Pantheon and from the jardin du Luxembourg . In other words: It has a very good location.

The rooms are nicely refurbished in modern design and with a nice big bed, but relatively small.

In particular, the bathroom is a wonderful example of optimization of space. When you first enter, you think there is no toilet, but no worries, it is just hidden directly behind the door (Caution if you are two: If you open the bathroom door while your partner sits inside on the toilet, you risk getting troubles with him/her.)

The staff was extremely helpful and friendly, in contrast to some other Paris hotels.

Price: 151 euro with breakfast included, booked via travel agency. The official price indicated in the room (260-550 euro) is certainly too much for the comfort offered.

Stayed: July 2013, traveled solo
1  Thank xandiK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnauddupin, Directeur général at Mercure Paris La Sorbonne Saint Germain des Pres, responded to this reviewResponded July 22, 2013

Dear Sir,

Thank you very much for your much appreciated comments about the hotel Mercure Paris La Sorbonne.

We are happy to know that you enjoyed both our hotel and its surrounding area.

We are glad to read that you enjoyed our newly refurbished rooms as well as the service of our team.

Your comments are precious as they allow us to continuously improve our level of service.

Thank you again and we do hope to welcome you back soon.

Best regards,

Maria Pires
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Paris La Sorbonne Saint Germain des Pres

Address: 14 rue de la Sorbonne, 75005 Paris, France
Location: France > Ile-de-France > Paris > Quartier Latin
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#273 Luxury Hotel in Paris
#368 Business Hotel in Paris
#420 Romantic Hotel in Paris
Price Range: $191 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris La Sorbonne Saint Germain des Pres 4*
Number of rooms: 47
Official Description (provided by the hotel):
You will be staying right at the heart of Paris, on the border of the 5th and 6th arrondissements, opposite the Sorbonne University, between the Latin Quarter (5) and Saint Germain des Prés (6), 5 minutes' walk from Notre Dame, the Panthéon, the Luxembourg Gardens and the Sénat. Fully renovated in an intimate, relaxing and contemporary decor, the Mercure Paris la Sorbonne hotel is ideally located whether your stay is for business or leisure. Soufflot public car park is close by. ... more   less 
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Also Known As:
Mercure Paris La Sorbonne Hotel Paris
Accor Paris La Sorbonne

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