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“Great location, the BEST ever bed, rich breakfast, excellent service”

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Mercure Paris La Sorbonne Saint Germain des Pres
Ranked #437 of 1,804 Hotels in Paris
Certificate of Excellence
Reviewed July 2, 2013

In a nutshell - an excellent choice !

Pros:
- great location !!
- in the heart of Latin quarter
- reasonable walking distance to Notre-Damn
- 3 minutes walk to Cluny-Sorbonne metro station, and 6 minutes to St. Michel metro station
- the bed is extremely comfortable, the best I have ever experienced (and I travel a lot !!!)
- Hotel staff was extremely helpful and offered a generous solution when our scheduled shuttle service did not show up (hotel staff offered private taxi at the price of a shared shuttle, and took responsibility for the price difference).
- rich breakfast (selection of cheese and yogurts, eggs, various types of bread and pastries, fruits, cereals, and more)
- WiFi signal in the room is strong and stable (at no extra charge)

Cons:
- It was a little annoying to re-type login details in order to connect to the WiFi (maybe on a laptop it works better, but my iPhone could not "remember" the login credentials). It's really not a big deal, and I advised hotel staff to try and improve this minor issue. They did take a note of it and said they will check if it can be solved.

  • Stayed: July 2013, traveled with family
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2  Thank elodTlv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnauddupin, Directeur général at Mercure Paris La Sorbonne Saint Germain des Pres, responded to this reviewResponded July 5, 2013

Dear Sir,

We kindly thank you for your very nice review posted on TripAdvisor, after your stay at our hotel, the Mercure Paris La Sorbonne.

It is a real pleasure to read that you had an excellent stay at our hotel and that all our efforts, in order to give you full satisfaction, have paid.

We are delighted to see that you found that our location was great; it is true that our hotel is located in a very nice typical Parisian quarter, in the very heart Latin Quarter, very close to public transport and with a very easy access to the main sightseeing of the city, like Notre Dame and the Pantheon.

We are also very happy to know that you found the hotel staff was helpful and service minded; we will share with them your nice comments. We are very glad, as well, that appreciated our room’s bedding and our rich breakfast.

We would be grateful to welcome you back again, please don’t hesitate to contact us directly so we can help with your next booking.

Kind regards,

Maria Pires
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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165 - 171 of 894 reviews

Reviewed June 22, 2013

We stayed at the hotel in August (we got a good deal) Paris was full with Tourists and it was a summer with a crazy heat wave, we arrived early in the morning & were greeted by the Thomas, a very nice & polite guy at the desk who helped us all through our stay (so did all the other pepole at the desk- all spoke fluent English) we started the day with Breakfast, since we were so early we got to enjoy all the food Selection-- very rich & good (eggs, cheese, sausages, bacon, yogurt, breads, pastries fruits, and juices) the room was small but Nice, clean and well organized & most important there was Air conditioning!!! (unlike the rest of Paris!) they also Offered free Wi-fi :)
the area is just Perfect, saint germain,Saint-Michel, Luxembourg garden also very close to many Metro stations so moving around was easy.. the hotel was one of the best suprises we had, I would love to stay there again!

  • Stayed: August 2012, traveled with friends
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Thank Kukizcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnauddupin, Directeur général at Mercure Paris La Sorbonne Saint Germain des Pres, responded to this reviewResponded July 4, 2013

Dear Madam,

We would like to thank you for sharing your comments of your recent stay on TripAdvisor at our hotel, the Mercure Paris La Sorbonne.

We are very pleased to read your very nice review and to see that you had a very good stay with us, please be assured that we have shared your nice compliments with our team.

We are also grateful to know that you did appreciate our location, indeed we are at walking distance from Saint-Germain des Prés, Saint-Michel and Luxembourg Gardens. The metro and RER are quite closed, with which you can access the major sites of Pars.

We are very glad, as well, to see that you found our rooms well equipped with free wifi and air conditioning.

We thank very much for your rewiew, we really look forward to the pleasure of welcoming you back again in the near future.

With our very best wishes.

Maria Pires
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2013

Room rate is on the pricey side, but you have an excellent location, right in front of la Sorbonne University, and close to Jardin du Luxembourg. Easy access to RER and subway. Very good bed, but the rooms are small. Nice people and attentive service.

  • Stayed: June 2013, traveled on business
    • Value
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Review collected in partnership with Accorhotels.com
1  Thank Nico307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnauddupin, Directeur général at Mercure Paris La Sorbonne Saint Germain des Pres, responded to this reviewResponded July 4, 2013

Dear Guest,

We kindly thank you for your nice review posted on this site, after your stay at our hotel, the Mercure Paris La Sorbonne.

We are very happy to see that you appreciated our stay with us, in particular our location, it is true that we are located in a bustling quarter with plenty of restaurants and shops around, very close to Notre Dame and Jardins du Luxembourg.

We are also very glad to read that you found our bedding comfortable and the service attentive.

Please don’t hesitate to contact us directly, so we can help you organize your next booking.

Kind regards,

Maria Pires
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2013

Very nice place to stay
Room very clean and comfortable
Service excelente and always helpful when you need anything
And the prices are right for a place like that in Paris
Great location and close to very nice places

  • Stayed: June 2013, traveled as a couple
    • Value
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Thank FMorais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnauddupin, Directeur général at Mercure Paris La Sorbonne Saint Germain des Pres, responded to this reviewResponded June 10, 2013

Dear Guest,

First of all, we wish to thank you for taking the time to post this nice review on TripAdvisor, after your recent stay at our hotel, the Mercure Paris La Sorbonne.

We are delighted to know that you found our location “great”; indeed we are located in the very nice Latin quarter with many restaurants and shops nearby and very close to the metro and other public transportation, to access the main highlights of Paris.

We are also very happy to see that you found our staff helpful; we will share with them your nice comment.

We really hope that we will have the opportunity to welcome you back again in our hotel. Don’t hesitate to contact us directly; it will be a pleasure for us to help you with your booking.

Kind regards,

Maria Pires
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2013

tiny room, very dated bathroom, strong smell of humidity and cold cigarette smoke, room located on the ground floor near a back entrance door...so every morning at 5/6am I was waken up by people opening up this door...presumably staff members?, breakfast served in the basement, no day light and again very strong smell of humidy! not apetizing 1st thing in the morning...all this for 320+ euros a night !! this is day light robery!

  • Stayed: May 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank GeSe_SBH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnauddupin, Directeur général at Mercure Paris La Sorbonne Saint Germain des Pres, responded to this reviewResponded June 6, 2013

Dear Guest,

I would like to thank you for sharing your comments on Tripadvisor after your recent stay at our hotel.

I deeply regret to learn about your dissatisfaction and your disappointment during your stay at our hotel.

It is important to know that our main objective is to satisfy our guests and be sure that my team and I put everyday a total commitment to achieve this purpose.

Concerning the inconvenience caused by the noise coming from the back door, this is only an emergency exit never used by any staff members. I try to understand this exceptional noise and all corrective measures will be taken.

It is a pity that you didn’t come to see us after the first night, our team is very concerned about our guest’s satisfaction and I am sure that they we would have found a good solution and they would have allowed you to have a better stay until your departure.

Please don’t hesitate to contact me directly when you next come to Paris, so that I can oversee the details of your stay and ensure it truly unforgettable.

Kind regards.

Maria Pires
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2013

This was a stupid price for the facilities even taking into account the location, Tiny room was expected, but very poor selection of TV channels and room service options was a surprise.

Building also very noisy

  • Stayed: May 2013, traveled solo
    • Value
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Review collected in partnership with Accorhotels.com
Thank treblebob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnauddupin, Directeur général at Mercure Paris La Sorbonne Saint Germain des Pres, responded to this reviewResponded June 6, 2013

Dear Guest,

We thank you very much, for your message after your stay with us.

We deeply regret your disappointment.

Our main objective is to satisfy our guest, but as I can I see, we didn’t meet your expectations in almost every matter except for our location.

In order to try to understand a bit better why we failed in our commitment, it would be pleasure for me if I could contact you and have more details about your stay. I would like to know how our team took care of your disagreement.

Hoping to hear from you very soon,

Kind regards,

Maria Pires
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2013

Following on from my previous review.
I had different room this time with what must be the most comfortable hotel bed I have ever had.. A pity it was two singles pushed together again.
A couple of small nigles. No trouser press. The heated towel rail wasn't. I did report it after the first night but it was not mended when I left 28 hours later. The toilet in that particular room although superficially clean could do with a good soaking with bleach.
Once again I found the staff very helpful.
This trip, not needing the RER much, I tended to use the Metro from Cluny La sorbonne.

Room Tip: Both the ones i had at the front were good.
See more room tips
  • Stayed: April 2013, traveled on business
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Thank HonestJon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnauddupin, Directeur général at Mercure Paris La Sorbonne Saint Germain des Pres, responded to this reviewResponded May 26, 2013

Dear Sir,

Thank you for your feedback, which is always welcomed in order to make improvements and modifications which would add to guest’s comfort and satisfaction.

We have of course closely analyzed and found a solution for all the points outlined, thank you for taking the time!

With our very best regards and the pleasure of welcoming you again to Mercure Paris La Sorbonne.

Maria Pires
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Paris La Sorbonne Saint Germain des Pres

Address: 14 rue de la Sorbonne, 75005 Paris, France
Location: France > Ile-de-France > Paris > Quartier Latin
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#276 Luxury Hotel in Paris
#367 Business Hotel in Paris
#419 Romantic Hotel in Paris
Price Range: $142 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris La Sorbonne Saint Germain des Pres 4*
Number of rooms: 47
Official Description (provided by the hotel):
You will be staying right at the heart of Paris, on the border of the 5th and 6th arrondissements, opposite the Sorbonne University, between the Latin Quarter (5) and Saint Germain des Prés (6), 5 minutes' walk from Notre Dame, the Panthéon, the Luxembourg Gardens and the Sénat. Fully renovated in an intimate, relaxing and contemporary decor, the Mercure Paris la Sorbonne hotel is ideally located whether your stay is for business or leisure. Soufflot public car park is close by. ... more   less 
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Also Known As:
Mercure Paris La Sorbonne Hotel Paris
Accor Paris La Sorbonne

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