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Reviewed 3 weeks ago

We went there in April./ Very cozy and goom room with all the luxerious amenities. It has a king size bath tub in bathroom. Also tea çoffee maker and refrigerator. Location is also good. Ther oom also possessed room heater

Room tip: Great bath tub
Date of stay: April 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank Debarati M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauguit-Laurent, Directeur général at Novotel Paris Centre Tour Eiffel, responded to this reviewResponded 3 weeks ago

Dear guest,
I appereciate so muchyour comment following your stay at the Novotel Paris Centre Tour Eiffel.
I'm delighted that you enjoyed your experience with us.
It is always a pleasure to receive positive feedback.
Rest assured that this return will ba shared with all my teams who strive continuously to improve the quality of our welcome and our services.
I hope your next visit will be as pleasant as the previous one and that will be our pleasure to see you again among us.
Cordial greetings,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

When I received the room, I had a hygiene issue with the toilet tried to call room service and the reception but nobody answered then I went to the reception myself that was very crowded talked to gentleman called Mike how handled the issue in a professional way and

Date of stay: September 2019
Trip type: Traveled solo
Thank TamerFN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauguit-Laurent, Directeur général at Novotel Paris Centre Tour Eiffel, responded to this reviewResponded 3 weeks ago

Dear guest,
Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel.
I am sorry that some of our services did not meet your expectations, please allow me and my team to express our sincerest apologies.
We strive all to provide a superior service experience for every customer, therefore, your feedback is very important to us. I appreciate your sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future,
Cordial greetings,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Mauguit-Laurent, Directeur général at Novotel Paris Centre Tour Eiffel, responded to this reviewResponded 3 weeks ago

Report response as inappropriate
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Reviewed 3 weeks ago

Old rooms and dirty! Carpets are Disgusting! The bathroom has mold in the shower. The showers are nasty
The restaurants weren’t available during arrival. Not able to get lunch or breakfast
During Breakfast the restaurant was overwhelming and tooooo crowded.
Not staying here again

Date of stay: April 2019
    • Location
    • Rooms
    • Service
Thank ZsaZsa24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauguit-Laurent, Directeur général at Novotel Paris Centre Tour Eiffel, responded to this reviewResponded 3 weeks ago

Dear guest,
I thank you for taking the time to share your experience to the Novotel Paris Centre Tour Eiffel.
I am sorry to read that some of our services did not meet your expectations,
please allow me and my team to express our sincerest apologies.
We strive all to provide a superior service experience for every customer, therefore, your feedback is important to us. Rest assured that your return will be shared with my department managers concerned in order to take the appropriate measures to address the problem and prevent future occurrence.
It is my hope that you will give us the opportunity to better serve you in the near future.
Cordial greetings,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

I was there with my mom visiting from the states from September 9-15, 2019. Room 1519 had a decent view. The carpet in the hallway had a stain and that was the only thing I can find to say negative.

Novotel is generally very predictably good, however I thought this specific property was very together and polished.

My personal highlight was Didier the Concierge (one of several). He has extensive knowledge of the city and made great recommendations based on my requests and questions. I never felt like he was trying to sell me on a place or steer me to a tourist trap. He actually listened and made excellent recommendations and was key to helping plan to work around the metro strike on 9/13, which was devastating to anyone trying to rely on taxis and trains.

We also had breakfast there the first morning. We both thoroughly enjoyed it. I thought it was an excellent value and the selection was top notch. My mom thought it was too expensive, but she has no frame of reference with Paris or Europe in general. For 19€ you can have hot or cold cereal, bacon, sausage, beans, croissants and pastries, espresso/ cappuccino, juices fruit, yogurt, cheeses as well as custom eggs from the omelet station. The peach I ate was the best I had this whole season.

Other than that, It is conveniently located near the Eiffel tower, and is easily reached by RER C’s Javel Station, the Metro 10 and the Metro 6. There is also a full service super market 200 feet (65 meters?) away from the entrance. The supermarket also sells many department store items on the second floor.

Overall it’s an excellent value at the price point. Highly recommend.

Date of stay: September 2019
Trip type: Traveled with family
Thank PDthetm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauguit-Laurent, Directeur général at Novotel Paris Centre Tour Eiffel, responded to this reviewResponded 4 weeks ago

Dear guest,
First of all I very much appreciate you take time to share your comments following your stay to the Novotel Paris Centre Tour Eiffel.
And what a great return! I'm so delighted that you enjoyed with your mom your stay with us.
It is always a pleasure to receive positive feedback. Rest assured that this one will be shared with all my teams.
I am sure that it will serve as an encouragement to all of us as we strive to continuously improve the quality of our welcome and our services.
Thank you again for sharing your experience,
Me and my team hope that we will have e new opportunity to welcome you among us and that this next visit will be as pleasant as the previous one.
Have a nice day,
Cordial greetings,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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