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“Unfriendly hotel staff, renovation still unfinished.”

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Best Western Empire Elysees
Ranked #1,061 of 1,804 Hotels in Paris
Reviewed November 5, 2012

We called the hotel before and they told us that renovation is finished. But when we walked into the hotel first impression we got after we saw all the cables at the ceiling was that there is something wrong with the information we got from the hotel before. Also the staircase and the hall ways to the rooms look completely run down or unfinished from the renovation. The second impression we got was the staff at the reception who was completely unwilling to help us and was completely customer unfriendly - I do not know if they ever heard what customer first means. The rooms were ok but for the money payed still not at the level I would expect of a Best Western.

  • Stayed: November 2012, traveled as a couple
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2  Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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115 - 121 of 376 reviews

Reviewed October 15, 2012

  • Stayed: October 2012, traveled solo
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Review collected in partnership with Best Western
Thank PeachOrApple
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed July 26, 2012

Hotel currently undergoing renovations in the lobby area, of which we we not notified of prior to arrival.
Room was small but clean but the advertised 24 hour room service was non existent, and promises of required service never materialised.
Location is close to the metro and top of Champs Elysees but is also surrounded by drunks sleeping and urinating in shop doorways.

  • Stayed: June 2012, traveled as a couple
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1  Thank Andrew5061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2012

There are renovations going on at this hotel currently and this does mean that the reception was until today, moving into the new area, in a back room and not looking particularly welcoming/ attractive.

That being said, our room was clean, spacious (really very big for Paris standards), had complimentary teas and coffees and a minibar (which we didn't use but again for Paris we thought the prices were reasonable) and our bathroom had a shower and bath and was clean and fully functioning.

We were lucky when we stayed there as the renovation works did not start until at least 8:00 and we were on the third floor so they were not that obtrusive.

Having seen some of the previous reviews we did approach the hotel with some trepadation and we did not have the breakfast at the hotel so cannot comment on that - however there are some fantastic boulangeries and fruit stalls literally just around the corner and they served a petit dejeuner set menu of a croissant and a coffee for 3.50Euros - we didn't need anything more than that.

The staff at the hotel were responsive (they came to our room within 3 minutes of being called because our kettle was not working and replaced it within 10) and welcoming.

The best bit about this hotel without fail is the location - I think you would struggle to find as affordable a hotel anywhere near this - located a 5/10 minute walk to Ternes and Charles De Gaulle Etoile Metro stations and similarly close to the Arc De Triomphe and the Champs Elysee this is really an incredible location and one that meant that you didn't lose time every day travelling around to get to places before you could actually see anything. We had been to Paris previously and stayed in much smaller rooms in far worse locations and this was a really eye opener.

  • Stayed: July 2012, traveled as a couple
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Thank Chrysten C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2012

This hotel is undergoing renovations and the whole place smells like dirt and paint. It is NOT worth the money and the noise from the machinery is terrible. There is no breakfast room and so they are serving it in room only for 13 euros for a couple of bread rolls. The toilet wasn't flushed when I checked into my room and the receptionist made no apologies for the massive renovation inconvenience when I politely said I wasn't aware that this hotel was having them. In short, go somewhere else.

Stayed: July 2012, traveled solo
Thank curioster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2012

For god's sake, do not pay good money to stay in this rat hole until at least summer 2013 when they may have finished the intrusive building work. Being awaken at 7:30am every morning by the drilling and banging is bad enough, but having to pay for the privilege is even worse and don't even get me started on the state of the reception, hallways, stairs. The best room in the hotel was the lift - very nice. The room had very poor tv reception, the aircon/heater didn't work, the bedside lights didn't work - carry on abroad style. However, the location and surrounding area (with cafe's, markets, restaurants, etc.) is perfect and ideal for walking and exploring. You just have to ignore the drunken tramps that wee in the doorways outside and shout a lot - part of the charm maybe. My advice, generally a good area to stay but choose a different hotel.

Room Tip: Choose a different hotel.
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  • Stayed: June 2012, traveled as a couple
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2  Thank McBanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2012

Thank god my business was paying for this stay and it didnt come out of my pocket.

The service is perfect which is rare in Paris. The breakfast is gorgeous and location is amazing. The WIFI works very well.

BUT....


The rooms are very basic for a 4 star hotel. They are very small and no character. The bathroom is tiny. There was building works going on which was annoying. There is no restaurant, no bar, nothing you would expect from even a 3 star hotel.

  • Stayed: May 2012, traveled on business
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Thank Elmadav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Empire Elysees

Address: 3 Rue de Montenotte, 75017 Paris, France
Location: France > Ile-de-France > Paris > Champs-Elysees , Batignolles-Monceau
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #1,061 of 1,804 Hotels in Paris
Price Range: $134 - $1,982 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Empire Elysees 3*
Number of rooms: 44
Official Description (provided by the hotel):
The Best Western Empire Elysées is located 600 metres from the Arc de Triomphe and Champs Elysées. It offers modern, air-conditioned rooms with free Wi-Fi internet access.Rooms at The Best Western Empire Elysées are equipped with a flat-screen TV with satellite channels, a work desk and en suite facilities. All guest rooms also have a minibar and tea and coffee making facilities. Some of the rooms have a balcony.A full buffet breakfast is served daily in the lobby or guests have the option of a continental breakfast served in their room. Additional facilities at Empire Elysées include laundry services and an airport shuttle service upon request.The closest Metro is Ternes, which offers direct transport to the Moulin Rouge and Montmartre district of the city. The Best Western Empire Elysées is a 10-minute Metro ride to the business area of La Défense from Charles de Gaulle Etoile Metro Station, 450 metres from the hotel. The Eiffel Tower is 2.6 km away. ... more   less 
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Also Known As:
Best Western Empire Elysees Hotel Paris
Best Western Hotel Paris
Best Western Paris
Paris Best Western

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