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“Great hotel” 5 of 5 bubbles
Review of Hotel Pont Royal

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Hotel Pont Royal
Ranked #145 of 1,794 Hotels in Paris
Certificate of Excellence
Sydney, Australia
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great hotel”
5 of 5 bubbles Reviewed August 23, 2012

Cannot wait for my next trip to Paris. Will definelty be back.
The service at this hotel is outstanding? The location for this hotel is fantastic all sights are within walking distance. I was I'll on this trip and the hotel arranged for a doctor to make a house call. I did not expect this level of care . Thank you

  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Janine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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815 reviews from our community

Traveler rating
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    53
    25
    16
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
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English first
Brussels, Belgium
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed August 14, 2012

The hotel looked inviting, particularly thanks to the video on its homepage, and seemed to be greatly located, so I chose it at the occasion of my mom's birthday, inviting her on a surprise trip to Paris. Unfortunately, a clear lack of customer-friendliness and trustworthiness from the side of the staff almost ruined our stay.

Already when we arrived, during the check-in procedure, the lobby staff made a mistake in copying down the credit card details for the purpose of a routine check, and later that day demanded that I clear my account, treating me with what I can only call contempt. When the mistake was discovered, however, the staff had already succeeded in spoiling our day. Few apologies were offered!

The next low point came on the day of our departure. We requested - five hours in advance - that a taxi be booked and clearly stressed that we needed it to be on time as we had a train to catch. We arrived in the lobby 10 minutes ahead of the agreed time and asked whether the taxi had been booked. The staff quickly said yes, but 10 minutes later there was no taxi to be seen. I was made to wait some 5-7 minutes before either of the two members of staff, busy with other clients, responded to my query. Finally, one of the two admitted he had forgotten to book it and suddenly ran out into the street to try to catch a taxi. Several taxis refused to come to the hotel - all of this delayed us by 25 minutes before we got on our way. We only arrived on time because we had planned to leave ahead of time and because the taxi driver was kind to speed up and find alternative routes.

All in all, I wouldn't recommend a place with so little customer-friendliness. It did not correspond at all to our expectations, especially not when this hotel stresses its customer-friendliness as one of its strong sides!

  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
10 Thank Eindjelic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelpontroyal, General Manager at Hotel Pont Royal, responded to this review, August 16, 2012
Dear Sir

I have red your comment and I am very sorry to read that you did not enjoy your experience at
the Pont Royal.
The situation you are mentionning is very unusual for the Pont Royal which is not used to deliver such a poor quality of service.
Please be sure that I have already forwarded your comment to the different departments in order to avoid this kind of mistake.
We are usually doing our utmost to please our guests and be as friendly and professional as possible
So, please accept again our sincere apologies.
Should you want to give us a second chance, please be sure that we will be very happy to welcome you again

I thank you in advance for your kind understanding

Best regards

Olivia Blanchet
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts, United States
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed August 4, 2012

We are never disappointed at the Pont Royal. From Christophe - the concierge who knows everything about everything in Paris, to the welcoming staff behind the front desk, we have found safety and security for the 2nd time at this property. Yes the price is a bit steep and the rooms tend to be cozy (the views are FANTASTIC!) but honestly I believe you get what you pay for in life. It is clean, convenient, friendly, and above all trustworthy to give you one of the things you came to Paris for: a good French hotel. Love it, can't wait to go back! Thanks again everyone at the Pont Royal.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Gretchen Rabow A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelpontroyal, General Manager at Hotel Pont Royal, responded to this review, August 8, 2012
I am reading the comment all our guests are posting so kindly

Thank you so much for your feed back . We do appreciate you are taking time to write about your experience at the Pont Royal .

Looking for the pleasure to welcoming you again

Have a very nice summer

Olivia Blanchet
General mananger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rafe99
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed August 2, 2012

Stayed here for four days in the June 2012. What a great small hotel. The suite was very comfortable, and large by Paris standards. The staff was great, even accommodating our early arrival from the airport. By the time we finished the buffet breakfast (a bit expensive, but tasty) our room was ready. There is a small, but nice gym and the hotel is well located, close to the Musee D'Orsee. My only complaint was the construction work going on just outside the hotel door. For some reason they started making noise before 8:00. Other than that, if you can afford the steep price, it is a nice hotel.

  • Stayed June 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rafe99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAMBRIDGE
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed August 1, 2012

I recently stayed here for 4 nights with my 20 year old daughter who is studying in Paris for the summer and joined me for my stay. As others have noted, the location is wonderful - walking distance to lots and lots of areas and in a very pretty and relatively quiet neighborhood. I had hoped to stay somewhere a little less pricey, but my travel agent recommended the Pont Royal and given that it's in a major city, $425 per night was probably reasonable. The breakfast buffet was quite nice and filled us up well into the afternoon. I wish I could comment on the gym facilities, but never got there!

Room Tip: Our room was 401 - a bit on the smallish size, but they were able to convert the king sized bed into...
See more room tips
  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank soozeeq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 29, 2012

paris was our favorite city on this trip and it started with this wonderful hotel...staff here went above and beyond (especially alfred!!)...made feel welcome right away in a city that we were not so sure liked americans (btw that is totally false....parisians were the most friendly to us vs switzerland and italy folks)...great location - less than 10 min to lourve, 3 min walk to metro, tons of little cafes nearby and monopriz (supermarket) across the street...when we go back to paris, we will stay here again!!!!!!!!!!!!!!!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Colleen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
Level Contributor
292 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 bubbles Reviewed July 22, 2012

Stayed here with a group to visit the races at Chantilly & several horse stables. It is a brilliant location, walking distance to many must sees & good restaurants. Bonus supermarket almost next door. Two complaints, they don't have a kettle in the room, Tabac across the road solved that. Also one morning we were up early, leaving 6.00am, we received a breakfast pack, looked impressive, the bag it came in was very nice unfortunately the contents were meagre. The breakfast was fairly good, but service was a bit hit & miss.Also when we arrived were told there was no wifi working in our rooms, so there we all were, with our ipads sitting in the foyer everyday using the wifi. Found out later by one of our group, the only one that new, it was only not working for one day, pity the staff didn't ask why we were all sitting around blocking the foyer. They can put a welcome message on the TV, so could have done the same with the wifi.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank foreverdreamin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelpontroyal, General Manager at Hotel Pont Royal, responded to this review, July 25, 2012
Dear guest

I thank you very much for your comment which always helps us to improve.
I would like to answer you in order to give you some explanations :
Although the kettle is a "standard' in some foreign countries,it is not the case in France.
In the past we got some negative comment from some regular guests telling us that setting up a kettle in a room is not very 'chic'.
In order to avoid this kind of comment, we have decided that kettles will be delivered by the housekeeping upon request.
Regarding the "early breakfast" . We were informed a few days before your arrival that you would need a very early breakfast . We immediately changed the organization accordingly and we confirmed to your agency the content of the bag
which was : one fruit, 2 brioche breads, jam, honey, cheese and orange juice.
Of course our Buffet breakfast served in the salon Mosaïque has a larger variety of products you
could obviously not find in your "early breakfast" bag.
As far as the Wifi is concerned , your are right, we had one day without it and I do apologize for this inconvenience.
The reason is that as we were changing during your stay the whole Internet system of our hotel in order to provide IP connection to our guests, we have been facing a maintenance problem during the setting up of this new program.
The good news is that IP connection now enables our customers to benefit from faster than ever processing time.
Sorry again that this setting up occured during your stay .
We do hope that you will forgive us and that we will have the pleasure to welcoming you again at the Pont Royal.

Kind regards

Olivia Blanchet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Pont Royal

Property: Hotel Pont Royal
Address: 5 rue Montalembert | 7th Arr., 75007 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Saint-Germain-des-Pres
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#74 Romantic Hotel in Paris
#104 Luxury Hotel in Paris
#104 Business Hotel in Paris
#134 Family Hotel in Paris
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Pont Royal 5*
Number of rooms: 75
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Also Known As:
Pont Royal Hotel
Hotel Pont Royal Paris

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