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“Not quite what expected”

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Hotel Auteuil Tour Eiffel
Ranked #1,196 of 1,804 Hotels in Paris
Reviewed September 30, 2013

We have just returned from a weekend in Paris which I had booked as a surprise for my wife for our 15th Wedding Anniversary. We travelled on Friday and arrived at about 15:30 local time. I booked this break through a third party and had read the reviews of the hotel and actually called them to check location, etc. We were booked in for 2 nights.

When we arrived they recognised our name and started to check us in. After some discussion through to the back office, which I could only understand a small part, another gentleman appeared to tell us there was a 'very small problem'; They only had a twin room left! This was not a 'very small problem for us, I had specifically booked a double room. Luckily, I had a printed version of the email, which clearly stated 'double room'. After some debate, they finally offered us an upgraded 'superior' room as long as we agreed to move to a normal double the next day. By now there was a queue behind us, so reluctantly I agreed, took our key and went to our room. Just to be clear, at no point were the staff rude and were always extremely polite and courteous.

We went to our room, which I can compare to a HI Express/Travelodge. It was fairly clean, we needed to swill the bath and there were a number of stray hairs on floors and on the bed. The view was a brick wall, but this was OK, there was light enough coming in. TV worked fine (99% in French) and a small mini bar. The air-con was very weak, not an issue this time of year, but I could imagine a problem in Summer. We had lots planned so were only ever going to use this as somewhere to sleep - the bed was comfortable, so all in all, it was acceptable.

The next day, we were told our 'new room' would not be available until after 3pm and we needed to re-pack, put our luggage in store and then check-in again! Again, after some discussion, they reluctantly agreed to let us stay in our 'superior' room for the 2nd and final night.

Let me comment on the location; I saw at least 3 third party websites describe this hotel as 'several hundred metres' or 'a few steps from the Eiffel Tower'. At no point did the hotel say this, but they did say on the telephone and when we arrived, it was a '10-12 minute walk'. It is a 25-30 minute BRISK walk - not really an issue overall, but a little misleading and caused us to almost miss our booked cruise on the first evening.

Overall, the stay was comfortable, location is pretty good if you take into account the realistic distances - and the walk to the Eiffel Tower is nice along the river. The hotel is on a back road, but there is a supermarket close by and a couple of nice cafe's for coffee and snacks, etc. The staff were all polite and friendly and spoke good English.

The overbooking seems a common issue, we overheard several people in our short stay being given different style rooms or even being shipped out to other hotels! We were lucky that we came out slightly better off - but it is a risk when booking here that you won't get the room you requested!

  • Stayed: September 2013, traveled as a couple
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1  Thank us2plus2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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211 - 217 of 685 reviews

Reviewed September 26, 2013

We had booked and PAID the room in advance. But after reaching there we were told that they have NO FREE ROOMS. We were told that they would send us to another hotel. But as it was very late, they managed to give us a room in the same hotel. The room had NO KEY. It was only possible to open it by the master key. The minibar was already used. No connection of the TV and much more. Finally we were given a new room next day. This room was MUCH BETTER and spacious but already our start in Paris was spoiled :( And, their magnetic keys always have one or the other problem. 
In the days of  hot summer the air conditioning didn't work. It just made a lot of noise noise but no cooling. We asked the staff to check this and the air conditioning worked that night and.. next day it was the same, which I believe was really bad on the hotel's part.
Yes, the hotel was at 20 mins walk from Eiffel tower which was a great advantage. Also, as I mentioned before, the room we got later was spacious and clean. Wifi was ok.
I just shared my experience about this hotel.. It's upto you if you wanna stay here or not... :)

  • Stayed: August 2013, traveled as a couple
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Thank L0VE4TRAVELLING
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

I stayed with my wife for 9 days in august there and we were very pleased with the hotel. The staff is very nice and helpful, the rooms are big for Paris standards and clean. We did not take breakfast, becouse the supermarket is 50m near the hotel wher we bought food and drinks. Location is great (100m to RER station, 2km to Eiffel Tower). We recommend this hotel to everyone who wants to explore Paris.

  • Stayed: August 2013, traveled as a couple
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Thank UrskaG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2013

We stayed here when we went to Paris to see Eros Ramazzotti in concert at Bercy. It had good reviews online and included a hot, as well as a continental breakfast, in the price - unusual for most inexpensive Parisien hotels. The hotel was very good, clean and comfortable and the staff were friendly, helpful and spoke excellent English. The room was of a good size, especially for Paris, and we slept well.

The nearest metro station was further away than we'd anticipated (we'd stayed at hotels with a metro on the doorstep before then and I have to admit it was so much more convenient) and much further out than we'd stayed before, which was close to The Louvre. However, as others have pointed out, it's not too far from the Eiffel Tower.

We have no hesitation in recommending this hotel but we would prefer to stay nearer a metro station in future.

  • Stayed: April 2013, traveled as a couple
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1  Thank newforestpony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directrice_Hotel, Directeur général at Hotel Auteuil Tour Eiffel, responded to this reviewResponded September 24, 2013

Dear Newforestpony,

We thank you for your nice review.

We have shared your review with our staff and we were all delighted to read your comments.

Guest reviews such as yours offer great encouragement and are a source of motivation to
better serve our guests.

Thank you again for your feedback and we hope to welcome you back at the hotel Auteuil Tour Eiffel in the future.

Warm regards

The Management team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013

Welcomed after a 30 minute walk from the bateaux parisiens to the auteuil tour Eiffel room was basic but clean and spacious comfortable beds. The staff were polite and helpfull with directions and general information. The hotels location is average ( reflected in the price) our only gripe was the breakfast which was poorly stocked and not what you'd expect from a 4 star parisien hotel. Choose for price and reasonable location for the river cruises and Eiffel Tower, otherwise I'm sure there would be better elsewhere. Hope this helps.

  • Stayed: September 2013
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Thank Littlewoodshed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directrice_Hotel, Directeur général at Hotel Auteuil Tour Eiffel, responded to this reviewResponded September 24, 2013

Dear Littlewoodshed ,

Thank you for sharing your experience on Trip Advisor.

We are very happy to read that you enjoyed our hotel and the helpfulness of our staff.

We have shared your comments with all the team and they were very pleased of your compliment.

We are really sorry for your grip about the breakfast and will do our best to give you a better service.


Kind regards


The Management Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2013

I normally dont give 5 out of 5's but the price of this 4 star hotel takes the cake! When you pay $110 per night for a 4 star hotel with a 15 minute walk to the Eiffel tower, you have to think there's a catch... No catch! Grocery store down stairs where you can get a picnic for 2 for 5 euro (a bottle of merlot, prosciutto, cheese and a baguette) theres a cafe on the corner that makes awesome almond croissants :)

  • Stayed: September 2013, traveled as a couple
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3  Thank Shawn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directrice_Hotel, Directeur général at Hotel Auteuil Tour Eiffel, responded to this reviewResponded September 24, 2013

Dear Shawn,

We thank you for your nice review.

Guest reviews such as yours offer great encouragement and are a source of motivation to
better serve our guests.

Thank you again for your feedback and we hope to welcome you back at Hotel Auteuil Tour Eiffel in the future.

Warm regards

The Management team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013

My daughter and I travelled to Paris by Eurostar in August, and stayed 3 nights at this hotel. We were shown straight to our room on arrival. The room was lovely and spacious. Bedding and Bathroom immaculate. The room had the added bonus of a free safe and good air conditioning. We had a very busy 4 days sight-seeing, so was nice to have a comfortable room to relax. Breakfast was continental, which was to be expected. There was however bacon sausage and scrambled egg, which was warm if you got from bottom of tray. We found plenty to eat each morning. Excellent location close to Metro, RER, Bus route 72 and a 20 minute walk to the Eiffel Tower. Supermarket and Restaurants close by.

Staff were very helpful, and spoke fluent english. There is a baggage facility where you can leave your cases if catching a late train home. We made use of this service as our train was not until 3.30pm and checkout was midday.

I would highly recommend this hotel, and we hope to visit again next year.

Room Tip: We stayed in room 308
  • Stayed: August 2013, traveled with family
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1  Thank Chloe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directrice_Hotel, Directeur général at Hotel Auteuil Tour Eiffel, responded to this reviewResponded September 24, 2013

Dear Chloe,

We thank you for your nice review.

We have shared your review with our staff and we were all delighted to read your comments.

Guest reviews such as yours offer great encouragement and are a source of motivation to
better serve our guests.

Thank you again for your feedback and we hope to welcome you back next year !

Warm regards

The Management team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Auteuil Tour Eiffel

Address: 8 rue Felicien David, 75016 Paris, France
Location: France > Ile-de-France > Paris > Passy
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#479 Luxury Hotel in Paris
Price Range: $129 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Auteuil Tour Eiffel 4*
Number of rooms: 94
Official Description (provided by the hotel):
Our hotel, located in the popular 16th arrondissement of Paris, provides an ideal location for your business affairs, trade shows and conventions. Just a 10-minute car ride from the Porte de Versailles exhibition centre and famous business headquarters (Maison de la radio, cap 15, MWbrands), the hotel is also situated near many tourist attractions (near Roland Garros stadium, Parc des Princes, Auteuil racetrack, Eiffel Tower...). In addition to its 94 comfortable and luminous rooms, the hotel has a private car park and is located in a quiet setting between residential neighbourhoods and private gardens. Our hotel, close to the Eiffel Tower, is also near a network of public transportation enabling you to easily discover Paris, while still taking advantage of your stay in a peaceful setting. Our Restaurant, Le Bistrot Mirabeau, provides a simple snack-bar menu every day from 11 a.m. to 11 p.m. to spice up your stay with us. The hotel often has a piano available to initiate musical evenings in a peaceful and friendly atmosphere. Weather permitting, a terrace is available to start your day out right with a complete breakfast or relax with a drink after a full day of activity. ... more   less 
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Also Known As:
Libertel Auteuil Tour Eiffel Hotel Paris
Libertel Auteuil Tour Eiffel Paris
Auteuil Tour Eiffel

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