My teenaged daughter and I travelled to Paris and stayed 3 nights. While it was clean, the rooms were generously sized and the staff were friendly and (mostly) spoke perfect English, it was NOT a "luxury 5-star" hotel. At half the price, definitely value for money. But at top rack rate (which we were charged with no upgrades at all), it was adequate, nothing more.
Paris is an amazing city and we have been there many times. We have stayed in true 5-star hotels (at not much higher a rate than the Victoria Palace) in excellent locations, and we have stayed in 3-star hotels at far lower rates. I booked the VP entirely based on the 5-star guest rating and the reviews, but found that it was merely adequate.
The rooms are lovely, the location is slightly farther out (but near to the Metro), the bathrooms are generous and everything was very clean. However I thought the staff were fine, but nothing special. The bellman did not offer to assist us with our luggage upon check-in, nor did he help us out with it when we left. One night we asked the staff to order us a taxi--they did and we were told to come to the lobby and wait. After 10 minutes, we inquired and were told that the taxi hadn't arrived yet (no one had gone to look and the doorman doubles as the barman, so was busy making gin & tonics). After another 5 minutes we went out and looked ourselves, and the taxi was there. However the meter already said €10 as he had been waiting for 15 minutes for us to come out! When I brought this up with the front desk upon our return, they just said it wasn't their fault and they would call the taxi company and lodge a complaint in the morning! No offer of reimbursement nor any responsibility taken.
Breakfast was fine, but the breakfast room was not "special" in any way and the selection adequate but not 5-star. The eggs, sausages and bacon were cold, congealed and the meat raw and were not refreshed during the breakfast period. One day I arrived to find none at all and none were offered to me. The coffee was from a Thermos. The lady in the breakfast room spoke no English but was lovely and very friendly.
The mattresses were very saggy but the rooms were spotless. The free Wifi has to be reconnected every single time your device goes to sleep, which was annoying but it was free.
All in all, at half the price I probably would have been very happy staying here. But at that rate, you expect a bit more. Given that the hotel was almost completely empty (which was mentioned in other reivews), the management might consider lowering the price, or at least giving free upgrades when the hotel is empty to make it seem worth it.
I would not stay here again, nor would I recommend it to any discerning friends. Maybe it seems quaint and lovely if you don't travel much and you have heard horror stories of travelling in Paris. Personally I have not found Parisians to be unwelcoming, rude or intimidating, so I was not overwhelmed by friendly staff who speak English. There are nicer hotels in Paris, with far better value for money.
- Official Description (provided by the hotel):
- Located on the Left Bank, near the pseudo-Bohemian and resolutely charming, trendy rue du Cherche-Midi, the Victoria Palace Hotel stands out amongst Parisian hotels by the size of its rooms, especially the 28 Junior Suites averaging 375 sq ft (35 m²) each. The hotel opened in 1913 and although completely renovated , the decor remains deliberately traditional and quintessentially Parisian. For those travelling by car, the hotel has its own garage. The hotel prides itself on its staff's ability to ease guests into a truly Parisian experience : local shops, local restaurants, local markets, etc. There is also a special welcome for children to help introduce them to Paris and the French language. ... more less
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- Also Known As:
- Victoria Palace Paris