We stayed for two nights and I was horrified to find that despite the fact I booked about 5 weeks prior that the full amount would not be refunded even if I gave 48 hrs notice. Card charged immediately rather than option of paying cash on arrival (no we didn't book via a promo deal just a normal booking). I didn't want to cancel but this is something I have never experienced before in any hotel around the world. Ok so I got over it and looked forward to getting there. Upon arrival the place was under renovation so the whole lobby was sectioned off. Nowhere to sit if we wanted to look at a map or take 5. Our room small but no issue there as I expect it in Paris. What I don't expect is mould in bathroom and tacky doors from recent painting. Room service was ordered late one night and didn't turn up after 45 mins (a plate of cheese not a soufflé) so we cancelled the order (they promise max 30mins for any room service). Anyhow an accumulation of these things made me feel the value for money was absolutely not there. I did speak to the manager and gave feedback as I think it's necessary in this situation.
- Official Description (provided by the hotel):
- Centrally located, our beautiful establishment in Haussmann-style embodies the perfect combination of original Parisian charm and modernity, thanks to its recent renovation in 2012. Its outstanding location allows guests to explore Paris on foot. Sacre Coeur, Montmartre, the Opera and major department Stores are withing a 10-minute walk from the hotel; the nearby st Georges (line 12) Metro station provides direct access to Champs Elysees in under 15 minutes. Upon arrival, you will be delighted by our charming reception area, as well as by the efficient and attentive welcome of our team. Our 84 rooms, to which our staff devotes special attention, have been tastefully redesigned to provide you with comfort and modernity. Enjoy free WiFi in the room and in public areas. Take your hearty breakfast in buffet style in an unusual setting, as you discover the original vaulted cellar, a beautiful and airy structure. Needless to say, you may also order your a-la-carte breakfast to be served directly in your room. Thus, the warm and modern furnishings of the hotel , its outstanding central location and our caring staff are the perfect ingredients for a successful business or leisure trip! ... more less
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