I specifically chose this hotel for 3 reasons: great location, free wifi, and non-smoking. I stayed here for a full week, and it was for a business trip.
The location is absolutely perfect. It's a 10 minute walk from both the Eiffel Tower and the Arc de Triumph, and steps away from the nearest Metro stop. For the location alone, I would have expected the room we got to be more expensive.
The room itself was shabby and outdated, not at all like the pictures online, but quite clean, and there were no bugs in sight.
Don't stay here if you're a light sleeper. The walls are paper-thin. You can here entire conversations through the walls. Not just muffled conversations -- exact words. It's like they're in the room with you. There's also construction on the 5th floor that started very early in the mornings, and was very loud. We were on the 3rd floor.
Now for the reason I gave this hotel 2 instead of 3 stars. I almost gave it 1 star for this. One of my reasons for booking this hotel was that it was advertised to be non-smoking. I have allergies and cigarette smoke bothers me a lot. I know that smoking is extremely common in Paris, and it's one thing when someone next to you is smoking at a cafe on on the street. But when it comes to where I sleep, I NEED it to be a smoke-free zone, so I don't even book hotels where there are smoking rooms in addition to non-smoking rooms.
Unfortunately, our neighbors were incredibly rude and disregarded the hotel's non-smoking policy. They must have smoked at least a pack of cigarettes every time they were in the room, and they were there nearly the full week I was there. On one particular night, they got back to their room at midnight (I know this since the walls are paper-thin, and I could hear when they entered the room), and the smoking started up in full-force. The smell seeped right through the walls, as usual, and aggravated my allergy so much that I couldn't sleep.
I called down to the front desk, thinking that if it were my hotel, I would want to know when someone was violating the non-smoking policy. Not only does that disturb other guests, but it will also be unfortunate for the next guests who stay in that room. Here's how the conversation went:
Man at front desk: "Hello."
Man at front desk: "Bonjour."
Me: "Do you speak English?"
Man at front desk: "Yes."
Me: "Our neighbors are smoking in their room, which is making our room smell strongly of cigarette smoke. Is there anything that can be done about this?"
Man at front desk: "Well it's their room. Once they buy the room they can do anything they want."
Me: (Pause) Isn't this a non-smoking hotel?
Man at front desk: "Well yes, ehem, umm, which room is it?"
Me: I think it's coming from (room number). I tried going out in the hall to make sure and I think it's coming from that room.
Man at front desk: "Well I really don't think I can do anything about it."
Alright, so I think that's that, and I'm stuck with a room that smells like I'VE been smoking a pack of cigarettes. Then a few seconds later, I hear the neighbor's phone ring. Two minutes later, my phone rings. I can't even quote that conversation... to sum up, the man at the front desk outright YELLED at me for about five full minutes. He said he called that room to ask them to stop smoking, and the man in that room is now "very upset, and says that he wasn't smoking." He then goes on and on with metaphors like if someone crosses the road when the light is red, it's their own choice and there's nothing you can do about it, and I don't even know. At one point I took the phone away from my ear just to laugh and say "Oh my God, what is going on right now?"
First of all, it is completely unacceptable to yell at your hotel guests who are paying you. Secondly, before you call ANY guest room after midnight, it is imperative that you investigate the situation first yourself. Even if I did get the room wrong (and I even said I *think* it's the certain room number), he should have made the effort to verify it before making the call, considering late hour. Thirdly, that other hotel guest was lying; I could tell exactly where the smoke was coming from and it coincided with them coming home. But I was still getting yelled at, without this front desk staff leaving his chair to find out where the smoke is coming from.
Maybe in France this behavior is normal (both yelling at guests and people smoking in non-smoking rooms), I really don't know. But it definitely made for a poor experience and very little sleep that week.
This same man at the front desk was rude to me earlier in the week as well. The wifi wasn't working at all one night, so I went down to the front desk to ask about it. He started shrugging it off and saying "Oh, well I don't know what to tell you, our internet works great for everyone else." What, was I lying about it? It worked better the next day so it didn't come up again, but the rudeness was simply uncalled for.
So to sum up, stay here for the location, if you're not a light sleeper, and if cigarette smoke doesn't bother you. And if you don't mind rude staff. Otherwise, stay away!
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- Also Known As:
- Hotel Floride Etoile
- Floride Etoile Paris