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All reviews arc de triomphe metro station spiral staircase great location small room restaurants and shops would highly recommend this hotel small hotel reception arch euros cdg
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Reviewed September 17, 2019

This was a weird stay. The staff at the front desk gave me a key with a massive piece of plastic hanging from it and demanded that I leave the key at reception every time I left the hotel. Just bizarre, no?

The room was acceptable, but I wouldn't have been happy on the ground floor. The manager asked me to be quiet as I entered the lift so I didn't wake the guests who were staying literally right next to it.

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Stewart W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SISTERHOTELS, Manager at Hotel Tivoli Etoile, responded to this reviewResponded September 18, 2019

Dear guest,

Thank you for your time, We love feedbacks ! Any comment is very precious to help us improve

The piece of plastic on the room key is a classic electrical contactor. It is a matter of economy and ecology and we care a lot about it.

We indeed use to ask guests to leave the room key at the front desk. It allows us to know who’s in, who’s out, to choose the right moment to clean your room.
Our priority is to guarantee the best quality of service, comfort and safety to our guest.

We look forward to have you back soon in one of our SISTERHOTELS! Don’t forget to book directly on our official websites to get the best rate: it pays to book direct !

M.LE GALL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2019

Brilliant location, about 50 paces from the Arch Du Triumph and tourist bus stop. It is a small hotel Breakfast was simple but sufficient. Clean. Friendly staff. Just could have done with a kettle in our room. Would definitely stay there again.

Date of stay: April 2019
Thank Aaanneee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2019

If you want a good, clean, friendly hotel for a few nights to see Paris, this is a great selection. It’s very close to the Arc de Triumphe and the Metro Station. Friendly and efficient staff. We’d definitely recommend !

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Culture15196293278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SISTERHOTELS, Directeur général at Hotel Tivoli Etoile, responded to this reviewResponded April 19, 2019

Manu thanks or your time and feedback! We hope to have you back soon on our of our SISTERHOTELS
S,batten

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2019

Since 2000, every year my wife and I have traveled to France and NEVER EVER thought of burglary would happen on us! This was the first time we stayed in this hotel because hotels nearby like Hotel Mercure and Elysees were fully booked.

For the policy of the hotel, every time we went out, we needed to leave the key in reception. Then, BREAK IN AND BURGLARY happened while we went to the bar one block behind for the World Cup game, France vs Argentina (Paris Time 1530-1900, June 30 Saturday)! Our 4 suitcases’ locks were all damaged by professional burglar, money and new bought jewel accessories were gone! I rushed towards the receptionist at once (our room was on 1st floor), telling her (Julie) crime happened and asked her to call the police, but she REFUSED!!! Despite our stuff were damaged and being searched, and valuables were “disappeared”, Julie’s explanation was “maybe our technician entered your room for measurement and moved your suitcases…” What? Seriously? A technician can feel free to enter a guest’s room without prior notice to the guest? And obviously, it was the “crime scene” of the burglary, how could she deny it by telling us such stupid excuse!!! Without any action taken, she only emphasized hotel was safe and nobody broke in our room! We were in fiercely anger and insisted her to call police; but the reply was “You can get a taxi outside to police station”. How helpful! After we had decided to call police by ourselves, Julie could not stop us but only helped us to call the police unwillingly. Eventually, police came and recorded the happening… That night was really a nightmare! The hotel was extremely insecure to stay and we kept awake all night long!!! It totally ruined our mood in Paris and the rest of our trip!

Next morning (Sunday) we went to police station for further declaration of the case. Dramatically, we heard a victim sitting next to us also reporting burglary in Hotel Tivoli – it happened at the same time as ours! (the victim, Mr. H from Lebanon, who stayed on 4th floor). While going back to hotel with Mr. H, we confronted the receptionist. Julie could not make any excuse but only admitted “SOMETHING HAPPENED” last night. She still reluctant to say it was theft or burglary!!! We insisted to contact the hotel manager several times. Finally, the deputy manager came to talk with us on Monday morning.

We told the deputy the whole story and showed her the police declaration and our damaged suitcases. She was nice and considerate, seemed to understand our situation. She promised us to investigate the case and proceeded the compensation for us.

A month later, after we were back to home, the hotel finally told us “they found a suspect who checked out a day after the break in, and they are looking for that man…”
Time flies.

Six months passed. 2019 arrived. I wrote countless emails hope someone will speed up the case. There is NO apology NOR insurance compensation!!! The hotel manager said our case had been passed to insurance company and the insurance company passed to surveyor… Nothing happened, we still waiting, the world still spinning, hotel still running…… Hope we were the last victims in Hotel Tivoli.

Room tip: There's no CCTV in the lobby nor corridor of each floor. Door lock and the safe of your room is useless.
Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank moumoutonton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SISTERHOTELS, Directeur général at Hotel Tivoli Etoile, responded to this reviewResponded April 17, 2019

Dear mrs Lau
This incident was solved months ago, as you perfectly know it. We can not let your write this way about our hotel. We have reported your opinion defamatory to tripadvisor and we reserve the right of seize our advice .
S, Batten

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Reviewed March 24, 2019 via mobile

great location, friendly staff and cozy room.位於凱旋門Arc de Triomphe附近的溫馨旅館有著方便的地理位置,距離羅浮宮Musée du Louvre及地鐵站不遠,香榭大道Avenue des Champs-Élysées更是走到街口轉個彎就到了!旅館是新裝修過的,有電梯,使用全套L'OCCITANE舒丹洗沐用品,包含洗手乳,另外還有evian礦泉水及迎賓小餅乾。入住當天由於沒有雙床房了,老闆特地給我跟兒子一人安排了一個房間,非常周到。

Date of stay: March 2019
Trip type: Traveled with family
1  Thank jessicaliu1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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