I recently spent 2 nights at the Pullman Montparnasse on a business trip to Paris.
The hotel is huge, so huge that it embodies the words "Tourism industry", especially the second word. With so many rooms, difficult to have a service up to the promise, I guess, but what happened to me is a big let off.
After waiting almost half an hour to check in (this place is so big that you have long queues at the desk), I got to my room only to discover that the place was not clean: trash bin with an empty pack of snack, opened bottle of water on the table, personal shower gel (meaning, not mine, not the one of the hotel) in the bathroom (funny thing I took pictures of that because I found that so odd that I though my collegue would not believe it, but never thought I would actually use those pictures). So I called the reception to fix this, they came to clean up, but, well, you never have twice the opportunity to make a good first impression. It definitely did not put me in a good mood for a start.
After that things got smoother. The beds are good, the room, rather small was functional. Well, except that you have to go to breakfast with a coupon (wow luxury) and ... queue again to be seated in a huge unpersonal place. Well, I was there for business so I did not really care.
When I was back from my business trip, I emptied my luggage and discovered that I forgot a black shirt in the room. I wrote an email to address displayed in my confirmation email from the hotel. Waited a week. No answer. I called, had to go to different services, they said they did not find a shirt. Really? Was on myself the day before, not in my luggage at arrival, were could it be? Well we will look and call you back. Called me back: no we did not find any shirt. Well, guess what, I am not surprised, if you are not able to make sure rooms a clean on customer's arrival because you run a place too large to ensure optimal service, how can you manage to deal with a daily mountain of lost & founds? Maybe the next customer was happy to find a complimentary black shirt in the room, maybe it is still there under the bed because they clean so well, who knows. What I know is that I will avoid this place when I come back to Paris.
Bottom line: place is too big, service cannot cope with it, the most unpersonal hotel I have been to yet, well, beds are good. So unless you are hiding and want to get lost and unnoticed in this huge tower, pass our way.
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- Also Known As:
- Pullman Paris Montparnasse Hotel Paris
- Le Meridien Hotel Paris
- Le Meridien Montparnasse
- Le Meridien Paris
- Paris Le Meridien
- Meridien Montparnasse