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“Very Disappointed”

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Hotel Caumartin Opera - Astotel
Ranked #243 of 1,802 Hotels in Paris
Certificate of Excellence
Reviewed April 8, 2014

We were very disappointed with this hotel for numerous reasons. The number one reason was the lady who worked the front desk during the day was rude and not helpful at all. When asked about turning on the air conditioning because of the warm weather, this same lady rudely said, "NOT UNTIL MAY! OPEN YOUR WINDOW (with the street noise below all night long)! On the other hand, Thomas, who worked on the weekend was excellent. The rooms were small and dirty. We had gum residue in the carpet, hair in the shower, and soap scum in the sink basin. One day while in the lobby, we were rudely pushed aside by cleaning personnel so they could get their cleaning done. The free open bar was a joke. Free breakfast left a lot to be desired....RUDE, RUDE, RUDE personnel working in the mornings. We had to go across the street to the bakery to get real food. The quality of the food was horrible. The lift (elevator) was so small that we had to take turns to get ourselves and luggage to our room. There was no handicapped accessibility in this hotel. I would not recommend this hotel to any one. We had a horrible experience with the exception of Thomas. We looked around at other hotels while we were there so we would know where to stay on our next visit to Paris, France.

Room Tip: Stay somewhere other than this hotel!
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  • Stayed: March 2014, traveled with friends
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3  Thank Pamela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager_caumartin_75, Responsable relations clients at Hotel Caumartin Opera - Astotel, responded to this reviewResponded April 15, 2014

Dear Madam,

Thank you for taking the time to review our hotel and assisting us to improve futures guests' stay through your observations.
Please accept our sincerest apologies. We are sorry to hear that we did not meet your expectations and that you left the hotel dissatisfied. Rest assured, our guests’ care, rest and comfort are our top priorities and that we have shared your comments with the whole team as we strive for service excellence.
We are very concerned and want to address this issue with you. We have attempted to contact you via your cell phone and hope you allow us the opportunity to discuss this matter further. you can contact me at your earliest convenience on my email : asqual@astotel.com

Kindest regards,
Laure Meunier

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162 - 168 of 808 reviews

Reviewed January 16, 2014

Great location within Opera area, the hotel is nice, european rooms (small) but very clean, try not to get a room near the elevator because of the noise.

I really enjoyed our stay in this hotel.

This chain of hotel has several properties in Paris and I really recommend this area. the hotel is in rue caumartin not far from Louvre, rue st honore and la madeleine.

they have good service if your flight is late at the lobby they take care of your luggage.

Room Tip: Try to get a room far from elevator
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  • Stayed: September 2013, traveled as a couple
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2  Thank Jackordaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2014

I enjoyed my 5-night stay in December and would stay here again. Hotel was clean and with good amenities -- a lift, air conditioning, in-room safe. Plus free open bar (nonalcoholic beverages, and snacks) in the afternoon in hotel lobby, and staff were all polite and breakfast very good.

My room was simple but clean, light, comfortable and the bathroom seemed new. Flat screen TV had many different language channels: higher numbers are the non-French channels (English in the 50s, German in 60s, etcetera ..Russian RTR Planeta at №79).

The location, very close to Opéra Garnier, is a dream. A short walk to Place de la Madeleine, Tuileries Gardens, Champs-Élysées, Grands Boulevards, Galeries Lafayette and Printemps as well as many other shops and sights. The street/rue de Caumartin was well lit, with people around, and felt very safe even late at night.

From nearby Place de l'Opéra there is the Roissybus that goes to/from CDG airport, ticket costs 10€ and can be purchased from driver (or ticket machine at bus stop). There is easy access to metro and to many buses, too, including the 29 bus that goes to Marais and Place de la Bastille, 21 and 27 to Notre Dame and Luxembourg Gardens, 42 to the Eiffel Tower.

I booked through hotel's official website with breakfast included for just a bit over 100€/night, so excellent value. Breakfast buffet included scrambled and boiled eggs, warm sausages and ham, fresh fruit and fruit juices, a selection of Dammann frères tea bags, fresh croissants, baguette, cheese, serial and more.

Across the street from hotel there is a Gosselin bakery that's quite good, and a Dia (inexpensive supermarket) down the street, towards Bd des Capucines.

Stayed: December 2013, traveled solo
4  Thank innaMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2014 via mobile

It's two blocks away from the Opera and the Madeleine Church metro stations. You may also get to Place de la Concorde and Champs Élysées with a 5 min walk. People at the place are very kind and help you with whatever you need. Free wifi and breakfast are included.

Stayed: January 2014
Thank Carolina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2013

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Easytobook.com
2  Thank Sufyan M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
manager_caumartin_75, Gérant at Hotel Caumartin Opera - Astotel, responded to this reviewResponded November 27, 2013

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Reviewed October 21, 2013

his is a real find in a quiet street just off Boulevard Haussmann and handy for central Paris. The photos are very representative, all areas are smart and bright, and our double room was a good size for central Paris, nicely decorated & furnished, with sufficient wardrobe space for a short stay. The bathroom was a good size, bright, clean and well appointed. The only small criticism is that there is no draw storage, so we had to use our suitcase for which there was a stand.
The main disappointment for us was that our room, 18, had no outside window, the window looked onto a very small internal well open to the sky but with no direct light or fresh air from the window.
Breakfast was good, the breakfast room was surprisingly large and the selection was fine with even hot food on offer. The staff were all very helpful & pleasant. They spoke good English, they readily printed off documents for us, looked after our suitcases and arranged a taxi for our evening departure.
One tip: Le Persil Fleur, just round the corner from this hotel is excellent.

Room Tip: Not all lower floor rooms have direct daylight but air con is OK.
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  • Stayed: October 2013, traveled with friends
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4  Thank doc rich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2013

This hotel is a very good place to stay in Paris. It is in a very nice and safe area, very close to all major attractions and Roissy bus which takes you from the CDG airport and back. The Roissy bus and L'Open tour bus are just around the corner. The breakfast is very good and staff is nice and friendly. I would recommend this hotel.

  • Stayed: October 2013, traveled as a couple
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3  Thank Vlad T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Caumartin Opera - Astotel

Address: 27 rue de Caumartin | 9th Arr., 75009 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Opera / Bourse
Amenities:
Room Service
Hotel Style:
#235 Family Hotel in Paris
#270 Business Hotel in Paris
#340 Romantic Hotel in Paris
Price Range: $125 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Caumartin Opera - Astotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
Located on Caumartin street in the 9th district, a few steps awayfrom Opera Garnier, the Grands Boulevards, Place Vendome and the main business centres, the Caumartin hotel offers the perfect place of rest and leisure in the heart of the city. Thanks to the easy access provided to major entertainment venues in Paris, as well as to Disneyland Paris, our hotel will make your visit to Paris' main attractions a truly pleasurable experience. The hotel will win you over you with the warmth and discretion of its staff, as well as by its decoration, a subtle blend between modernity and comfort. Take advantage of 40 air conditioned rooms, our cozy breakfast room with colorful hues, whose bright and stylish design creates a warm atmosphere. In the morning, enjoy our delicious continental breakfast buffet. This is thus your only mandate: Let yourself be delighted by our hotel! ... more   less 
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Also Known As:
Caumartin Opera Paris

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