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jbin
Evansville, Indiana

Nice, Centrally Located Hotel in Paris

5.0 of 5 bubblesReviewed May 27, 2019
Hotel Berne Opera is a nice, clean hotel centrally located in the heart of Paris. Near the Place de Clichy which has good restaurants, boulangeries and patisseries (all the good stuff). Also within a short walk of different Metro lines that will get you to all the main Paris attractions. The hotel staff were friendly and very helpful. Louisa at the front desk was especially helpful and had great English language skills . A good breakfast is available that will set you up for a mornings worth of museum visits.
Date of stay: May 2019
Trip type: Traveled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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hotelberneopera, Directeur général at Hotel Berne Opera, responded to this review
Responded Jun 4, 2019
Dear bioin,
Thanks a lot for taking time to leave us a review on our tripadvisor page.
We are glad to read that you appreciated our different services. Especially Louisa's involvement in our guest well being. She's a real gemme for the hotel Berne Opera.
We hope to get the chance to welcome you again.
Best regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews rome metro station triple room minute walk sacre coeur stayed here for nights within walking distance decent size lovely hotel visited paris convenient location side street nice breakfast eiffel tower air conditioning quiet street yogurt receptionist
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Reviewed May 26, 2019

Despite the untimely cold weather & rains at Paris in early May 19, this hotel contrasts with a warm reception and pleasant attitude of the staff. Set in a quaint area of Paris undergoing renovation, and strategically located close to a tube station, this hotel guarantees peace, cleanliness and reasonably good food.
True to European standards the rooms are small but functional. We spent 03 nights at this hotel from 03rd May and really enjoyed our stay. A special mention about Ms.Louisa,at the reception who was extremely war, friendly and helpful, giving us all the right tips. We will surely remember our stay here.
Sanjay and Ramona

Room tip: Lift is very small so travel light
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank sanjaysomkumar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotelberneopera, Directeur général at Hotel Berne Opera, responded to this reviewResponded June 4, 2019

Dear Sanjay and Ramona,
Thanks a lot for having shared your experience among us on our Tripadvisor page.
We are very glad to read that you enjoyed your stay at hotel Berne Opera. It's always a pleasure to read a review like yours.
We hope to welcome you again. And for this next trip, don't hesitate to contact us directly. That way you will enjoy our best rates and breakfast free.
Best regards,

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 20, 2019

This is a nice small hotel with very welcoming staff. The breakfasts were very good and by booking direct with the hotel they were included in the price.It is very close the "Rome" Metro Station which makes it very convenient for getting around Paris.We couldn't get any English speaking channels in the Bedroom TV due to poor reception and there were no soap holders in the shower and the wardrobe was a bit small with too few hangers but these were minor issues.Overall we had a nice stay

Room tip: Room 13 has a bath and is quite large with two windows
Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Geoffrey N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotelberneopera, Directeur général at Hotel Berne Opera, responded to this reviewResponded May 23, 2019

Dear Geoffrey N,
Thank you for taking time to leave us a review on our Tripadvisor page.
We are glad to read that you had a nice stay with us at Hotel Berne Opera.
Did you mentionned your english channels issue ? Because we have english channels. Maybe it was just the setting to program again.
Best regards,

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Reviewed May 15, 2019

Right next to the railways - gave me a pleasant sound of trains to help me sleep even on the last 6th floor, very good hearing of the neighbours, very slow elevator. Good wifi everywhere in the hotel. Tea kettle in the room - pretty cool for 3*. Fridge has a good size, can put something of yours. Bath room eq is very old, including towels.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Tanicogo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotelberneopera, Directeur général at Hotel Berne Opera, responded to this reviewResponded May 16, 2019

Dear Tanicogo,
First of all, thank you for taking time to leave us a review on our Tripadvisor page.
We are gald to read that genrally you had a nice stay with us.
We just like to precise that our hotel is not next to the railways but a block away and that our elevator is traveling from floor to floor at normal speed.
Regarding our towels, the full stock is changed every 2 years. So they are not that old.
Best regards,

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 8, 2019

I was not expecting Ritz Carlton when booking a room at this hotel. Location is good and price was competitive. I was quite disappointed by the general shape of the hotel when getting into my room : it was not looking very clean and needed renovation. But whatever, I was not there to spend my time in the room. So no reason to complain, I was getting moreless what I was paying for. Though, my daughter was horrified when taking a face towel after her shower to find out it was carrying a huge brown stain... Possibly a blood stain or else... Really disgusting. I informed the receptionist on the following day and even passed her a picture of the stained towel. We did not get any feedback from anyone at the hotel regarding the incident. It seems they just do not care. Truly disgusting and disappointing!

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
1  Thank patrickenchine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotelberneopera, Directeur général at Hotel Berne Opera, responded to this reviewResponded May 9, 2019

Dear patrickdM3316IF,
First of all, thanks for taking time to leave us a review on our Tripadvisor page.
Regarding the towel issue, we are deeply sorry about it and that the reception staff didn't informed you about the following. I can assure you that this is not in our habits and that the chambermaid (it was not a fixed staff member, she was there replacing) has been reprimand and won't be able to work in our hotel anymore. But I know that this one and only dirty towel was replaced by our staff as soon as you informed them about it.
We wish we could have been able to answer you about this issue face to face during your stay but unfortunately we were not on the spot back then. Just know that the receptionnist informed us when we came back.
We hope you will be able to give us another chance. Don't hesitate to contact us.
Best regards,

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Reviewed May 5, 2019 via mobile

I spend couple days in Paris with my family, we booked 3 rooms in this hotel.
Unfortunately the room’s was dirty and the wall’s to skin. We heard every single voice to the other room.
The towel’s was dirty.

Date of stay: May 2019
Trip type: Traveled with family
1  Thank RichardH7240
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotelberneopera, Directeur général at Hotel Berne Opera, responded to this reviewResponded May 9, 2019

Dear RichardH7240,
Thank you for taking time to leave us a review on our Tripadvisor page.
We are very sorry to read that your stay with us was not as you expected. I can assur you that it is not in our habits to welcome guests in dirty rooms.
Please accept our apologies for the trouble caused.
Best regards

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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