I was effected by the air traffic control strikes in June 2013. I emailed the hotel and told them my flight might be cancelled. When it was, I told them that I couldn't make the first night of my reservation and would be arriving the next night at 11:30pm. I expressly asked them to confirm that my reservation would be held, and they replied "of course it would".
Guess what? I turned up at 11:30pm, as I said I would, and our room had been given away. A room that we had fully prepaid for. That is not what you need after the hassle of cancelled flights, detours and a late night arrival, particularly when you have done everything possible to ensure that exact situation did not arise.
We were relocated to the nearby and related Abbatial Agora. Even though it was close by, that is irrelevant. I was extremely let down by this absolute failure of basic reservation management.
I have a favorable review of Abbatial Agora though, so I'm not entirely miserable.
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- Also Known As:
- Abbatial Saint Germain Paris