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Hotel Mansart - Esprit de France
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All reviewsplace vendomethe ritzgreat locationdes capucinesaround the cornerconnecting roomslovely hotelheart of parishonor bargood sizestay there againtuileries gardensopera housewalking distancebreakfast roomfloor roombeautiful room
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Reviewed July 13, 2013

We spent three nights at the Hotel Mansart. The location is excellent: near the Louvre, Orangerie, and Champs-Élysées.

The rooms were comfortable, spacious and quiet. The staff were kind and helpful in every way.
We would recommend the Mansart and would return if we have the opportunity.

  • Stayed: July 2013, traveled with friends
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1  Thank DOnaldBirmingham_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2013

My wife and I had a wonderful stay at the Hotel Mansart in early May. The key feature of this hotel was the location; you could not be closer to more of what Paris has to offer then the Vendome area. The Opera, Tuileries, Louvre, Champs Elysees, Arc de Triomphe. It's all within walking distance from this nice little jewel of a hotel.

The service was top notch and our check-in was made better by Max, our multi-lingual host. Besides French, English, and Spanish, he also spoke German, Italian, and Mandarin. As talented as he was with language, he was the model of hospitality. Great kid and he will go far if he treats his guests the way he treated my wife and I.

Room-wise, we had few complaints. For a city like Paris, the room we were given was an ample size, including the large bath. The 'king' bed was just two full-size beds shoved together. Not bad, but funny how it worked. This gave us a slightly larger room and added space.

The only other issue was the noise from the adjacent rooms. Typical of older hotels, the walls were thin, but this only presented itself during our last night. Otherwise, we were too exhausted from a day of exploring to hear anything.

All in all, we would happily stay here again. Slightly older property, but plenty of life left and a real find in the middle of everything in the City of Lights.

  • Stayed: May 2013, traveled as a couple
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1  Thank mmerc2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

It's close proximity to Rue St. Honore and Rue Castiglione made this hotel a perfect place to shop and to dine in Paris. Exceptionally warm and friendly staff made our stay a happy one. Rooms size is compact and acceptable for Paris. On my floor has many steps may not be suitable for disable people. Amenities are minimum. Good breakfast with fast service. Good wifi connection.

  • Stayed: June 2013, traveled as a couple
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Thank Chawarit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2013

Hotel Mansart has a good location near Place Vendome for high end shopping and close to metro stops and relatively near many great sites. The room was large which is especially nice in Paris. We could easily hear people in the room next door; one could see light under the door which could connect to the next room further decreasing a sense of privacy. The bathroom was updated but a 4 star hotel should not give you thin plastic plastic glasses and fairly skimpy towels. One reason we chose the hotel was because it had air-conditioning. However, they did not turn it on for 2 days and our room was very hot. We could not keep the windows open at night because the street was very noisy. We will not stay there again.

  • Stayed: June 2013, traveled as a couple
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1  Thank jebby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectionMansart, Responsable réception at Hotel Mansart - Esprit de France, responded to this reviewResponded November 28, 2017

Dear Sir,

We thank you for having shared your experience about your stay at the Hotel Mansart in 2013.

We would be pleased to welcome you back after 4 years to show you the evolution of the quality of the hotel.

Kindest regards,

Margaux
p/o Emmanuel Gamez, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2013

We had a wonderful spring Paris vacation due to its location. We had only 2-sunny days during our 5 day-stay at the Mansart Hotel. This hotel is centrally located: within walking distance to high & low end shopping venues (LaFayette, St. Honore boutiques, Rue Rivoli, etc.), Place de Vendome, Place Operah, cafes, metro stations, tour-vendors, and restaurants!

6-months prior to arrival we confirmed availability for 3-confortable twin beds and a large room. Instead, we got 2-twins and a very uncomfortable rollaway. Our AAA-Travel Agent and the hotel BOTH led us to believe good beds would be available.

The staff was both friendly and BUT not accommodating--our sleeping needs were not met.

The breakfast room is beautiful and the continental breakfast did include eggs, sausages, and very good coffee, in addition to the customary cheeses, croissants, yogurt, fresh fruits, and pastries. Elias, our server was extremely courteous, respectful, and accommodating. He was quick to replenish our empty coffee/milk supply.

The hotel loaned us umbrellas during the rainy days! My complaints:
(1) We did not get a recently remodeled room as per our email request.
(2) We did not get 3-comfortable twin beds
(3) We did not get a large room, and
(4) The Hotel was unwilling to provide a cost breakdown for our room. Since we paid a very high price for a 5-day stay, I want to know the cost for the extremely uncomfortable and back breaking COT!

My low ratings for the service, value, and rooms, and sleep quality are all related to the absence of a third "regular" twin size bed and the hotel's failure to let me know they were unable/unwilling to meet my request in response to my email. I would have reserved another room to assure our comfort!!

Room Tip: Loved the location of room #400. The furnishings and bathroom have not been refurbished in years. But it was very clean and we enjoyed having a balcony facing Rue de Capucines!
  • Stayed: May 2013, traveled with friends
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1  Thank 2013Paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectionMansart, Directeur général at Hotel Mansart - Esprit de France, responded to this reviewResponded May 30, 2013

Dear Madam,

Firstly I would like to thank you for having taken the time to share your experience of your last stay at the hotel Mansart in Paris by using Tripadvisor.

I am happy to read that you enjoyed your breakfast, but also the location, friendliness of the team and I will share your comments with the people concerned.

Regarding the room itself, I do not have any sign of an email you sent us. We did receive your booking trough a travel agent who requested a triple room, this travel agent is fully aware that we do not have “real” triple rooms in the house and as soon as we have a request to accommodate three people we propose an extra bed.

I did recheck with the housekeeper this morning and she confirmed that our team did not place the right extra bed, the one placed in your room is usually kept for young children but for adults we have bought few weeks ago 4 good and comfortable extra beds, I do apologize for the lack of comfort the third person had to experience and i would be pleased as a gesture of our goodwill to offer on your next visit to us an upgrade and VIP treatment.

Room 400 has been partially refurbished in 2011, the bedroom entirely, the bathroom painted and small items changed, I found this bathroom very pleasant, of a good size, with daylight in blue and white colors. Room 400 is one of the largest of her category with 28 square meters which is a good size for Paris. Regarding the furniture, it is the spirit of the hotel Mansart to make a mix of old furniture and modern linen, colors.

Again your booking was made and paid by a travel agent, that is the reason why we were unable to provide the cost breakdown. May is the high season and the price of room 400 can be situated between 240 and 290 Euros excluding breakfast per night for two people.

Thank you for your visit, we hope to have the pleasure to welcome you again to the hotel Mansart in the near future in order to prove you that you made the right choice by choosing our property. Please feel free to contact us directly or book directly through our website in order to get the best available rate :

www.paris-hotel-mansart.com

Assuring you of our best care and attention at all times, we remain.

Yours sincerely.

Emmanuel Gamez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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