Hotel Saint Louis en l’Isle was a great disappointment. We arrived with another couple at 10:00 pm and were given the tiniest rooms in the hotel (303 and 403).The rooms were to have been superior double but were definitely not that. We had reserved the hotel shuttle to pick us up at the Gare Montparnasse hoping that the management would then be aware that we would be arriving late and would save the rooms we had requested. The bed had one foot of space between it and the walls on both sides, and two feet at the foot of the bed. There was a miniscule closet which had room for three or four items of clothing with a mini refrigerator beneath it. No dresser was provided, just a small shelf for the telephone and TV. At that late hour, we had no choice but to spend the night. Our reservation was for five nights and we certainly did not want to spend five nights at this hotel in that room.
In the morning, we found another hotel and told the manager in the lobby that we were checking out. He tried to tell us that we could not cancel because cancellation had to be 72 hours in advance! Then he called his boss to find out how to proceed while we went upstairs to get our luggage. When we went back to the lobby, the manager had locked the front door so that we could not leave! He told us his boss requested payment for the one night, the shuttle, and the breakfast. We had intended to pay for those services and could not understand why we were being “held captive”. After payment was made we were “permitted” to leave!
Upon arrival back in the U.S., we and our friends realized we had already prepaid the first night at the hotel six months earlier. We sent an email to the hotel explaining this, but received no reply. We then contacted our credit card company to dispute the charge and they were able to resolve this issue. It is too bad that this hotel did not handle our situation with more grace. Consequently, we felt compelled to write this negative report.
I would certainly NOT recommend this hotel for anyone with a different option.
- Official Description (provided by the hotel):
- In the heart of Ile Saint-Louis, the hotel Saint-Louis en l’Isle has an outstanding location. A very quiet place in the middle of Paris, the Ile Saint-Louis is a village with a prestigious history, symobolized by the 17th century town houses that lie there. Very close to Notre-Dame cathedral, the Marais quarter, the Place de la Bastille and the Saint-Germain quarter, you will find in Ile Saint-Louis unique Parisian authenticity, well-being and hospitality. A charming hotel by excellence, the hotel Saint-Louis en l’Ile will welcome you in a warm atmosphere. Visible stones, old terra cotta and oak beams make this place unique. An elevator serves all floors, including the stone vaulted basement where breakfast is served.Whether your visit is for tourism or business, the hotel Saint-Louis en l´Isle will see to your needs. ... more less
- Reservation Options:
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- Also Known As:
- Saint Louis Hotel Paris
- Hotel St Louis Paris
- Hotel Saint Louis Paris