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All reviews great location metro stop hotel entrance min walk eiffel tower opera street
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21 - 26 of 928 reviews
Reviewed August 2, 2019 via mobile

The rooms are modern and decent size for a European hotel. The breakfast is good with a fair variety ranging from bacon and eggs, cereals, cold meats etc. It is all buffet style self service.

There were some service issues on check-in. Having notified the hotel of my late arrival the previous day a standard room in the basement was allocated. This is quite a walk and down a flight of stairs with luggage.

As an IHG Spire Elite member, was not greeted as such and offered points or drink. The following day, my luggage was packed by the hotel and moved. This was after asking in the morning if my room will change. The response was that it would not change. Either way, I am back in Paris again next week and found another hotel. Probably then end of my IHG decade.

Date of stay: August 2019
Trip type: Traveled on business
2  Thank CMUNN
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Holiday_Inn_Opera, Front Office Manager at Holiday Inn Paris Opera - Grands Blvds, an IHG hotel, responded to this reviewResponded August 4, 2019

Dear CMunn,
Thank you for taking some time to review our hotel.
I am pleased that you enjoyed our breakfast and our new style of the rooms.
In otherhand, I am sorry that you had some issues concerning our welcome. We will make it better, and you will see it if you will change your mind, knowing that, as you resquested, your room has been changed the day after of your arrival in a IHG floor.

Best Regards,
Erik Spallino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2019

I had a brief stay at this Holiday Inn in June. I had stayed here before so had no hesitation in returning.

I arrived just after lunch, but my room was ready and they had taken note of my preferences and given me a high floor quiet side of the hotel. The front desk staff were lovely and very accommodating and spoke perfect English.

My room was modern and totally refurbed, with a small fridge and a good selection of teas and coffees. Breakfast in the restaurant was relaxed and a pleasant experience. The food selection was comprehensive and the staff were very friendly and helpful.

Another benefit of staying at this hotel is the location. There are a vast selection of good restaurants and shopping closeby and ofcourse, the metro is right at the hotel’s front door.

Next trip to Paris, I will stay here without a doubt.

Date of stay: June 2019
2  Thank Musclebearnz
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2019 via mobile

My leather jacket went missing on the 2nd day of my stay. I have never taken it out from the room. Staff checked and just gave timings when housekeeping came into the room. Said they couldn’t help further & shoo-ed me away. Beware of your belongings!!!

Date of stay: July 2019
Trip type: Traveled on business
2  Thank Nellie512
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Holiday_Inn_Opera, Front Office Manager at Holiday Inn Paris Opera - Grands Blvds, an IHG hotel, responded to this reviewResponded July 15, 2019

Dear Nellie512,
I am sorry for your experience but unfortunately we couldn't go further on our research obout your jacket, there was no evidence that something happened or has been done by our employees.
Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2019

For the kind of money they charge, the rooms are a bit too small. The breakfast is at best, utilitarian. Similar money would get you the best of the hotels in India. Service was good. The reception staff was very helpful. Location - tops!!!

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank PLGOENKA
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2019 via mobile

This property could use a massive update. The hallways are dark and dingy and the room that I stayed in was really small. Also, there were stains on the “unused” toilet paper in the bathroom.

Also, I needed to speak to the manager for an issue that I encountered and the front desk agent, Perrine, seemed to get very impatient and was somewhat rude about it.

Date of stay: July 2019
Trip type: Traveled solo
1  Thank BriskTraveler1897
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Holiday_Inn_Opera, Front Office Manager at Holiday Inn Paris Opera - Grands Blvds, an IHG hotel, responded to this reviewResponded July 3, 2019

Dear BriskTraveller1897,
thank you for your feedback, we appreciate your honest comment.
Concerning the floors, I confirm you that a renovation is already programmed in next months, after 10 years a fresh look is needed.
Concerning the other issue I would kindly ask you to contact me directly if you have any time, I would like to understand what my collegues did, to give you the impression of rudeness and carelessness, We want, as a brand and as management, that our guests fell always welcomed and listened.
Contacts: rdm@hiopera.com

Best Regards
Erik

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