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Experience299359

friendly service, good location, very small and basic rooms with small beds

3.0 of 5 bubblesReviewed Apr 29, 2019
good are Location and friendlyness of the staff. but Rooms are extremely small, so are the beds; so Overall value for Price is not sufficient; you do not get an upgrade as Gold member. And that a false fire alert, which was very loud and hurt our ears, is not stopped for over 10 minutes is NOT acceptable!
Date of stay: April 2019
Trip type: Traveled with family
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Review collected in partnership with Accorhotels.com
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agata B, Front Office Manager at Mercure Paris Notre Dame Saint Germain des Pres, responded to this review
Responded May 3, 2019
Dear Experience299359L,

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Notre-Dame Saint-Germain-des-Prés. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Jérémy Fourgeot
Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed March 26, 2019

The location was ideal for visiting the centre of Paris. The staff were friendly and helpful
The room (a Privilege Room) was minuscule.
The breakfast was well below Hotel Mercure standards with soggy almost inedible vienoisserie.
Would I go back? Almost certainly not.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Safari41806389492
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agata B, General Manager at Mercure Paris Notre Dame Saint Germain des Pres, responded to this reviewResponded March 28, 2019

Dear Guest,

Thank you for taking the time to review our hotel. It is regrettable to know that we were not able to live up to your expectations during your recent stay. Please accept our sincere apologies for overall service level you have received. Your comments have been taken into serious account and rest assured that these will be considered when making improvements on our end.
Thank you again for your feedback and we hope we get another chance to host you again.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2019 via mobile

Stayed in the hotel for 3 nights
The bed was good and the room was clean.Close to the metro ,rer and tourist attractions. Customer service was excellent.Staffs were smiling and helpful but
Breakfast was a little insane as it is on the basement.

Date of stay: November 2018
Trip type: Traveled with friends
Thank Tipa066
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agata B, General Manager at Mercure Paris Notre Dame Saint Germain des Pres, responded to this reviewResponded March 21, 2019

Dear Guest,

Thank you very much for sharing your positive feedback with us.

It is a real pleasure for us to see that you were satisfied and we look forward to your next stay with us.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2019 via mobile

This hotel is very well located.
Breakfast was lovely! Room was a bit small but standard for Europe. The wifi was a bit slow,but it was not a big deal for us.Staff was so professional and helpful! I would definitely go back to the Mercure again.

Date of stay: March 2019
Trip type: Traveled with family
1  Thank Mystere7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agata B, General Manager at Mercure Paris Notre Dame Saint Germain des Pres, responded to this reviewResponded March 21, 2019

Dear Guest,

Thank you for sharing your feedback with us following your recent stay,

We are delighted to hear that you enjoyed your stay and found the staff friendly and helpful.

Thank you once again and we look forward to welcoming you back again soon.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2019

The location of this hotel is just perfect: in the area of the Saint Germain Boulevard and just a couple of minutes walk away from Notre Dame.
The hotel is nice and rooms are clean. Be prepared that the rooms are very small, especially when you have a room on the 6th floor (as this is just underneath the roof). But the room is well equipped and modern. Breakfast is typical French, but still enough choices to make of.
Service is very friendly. Definately a good location when visiting Paris for a couple of days.

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Christel8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 25, 2019 via mobile

The hotel is located at the heart of Paris.Only 5 minutes walk to Notre Dame and next to the metro.

The room was small but it was clean.Service is Excellent.We would love to come back again for our next trip in Paris.

Date of stay: January 2019
Trip type: Traveled as a couple
Thank Sujira K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agata B, General Manager at Mercure Paris Notre Dame Saint Germain des Pres, responded to this reviewResponded February 11, 2019

Dear Guest,

Thank you for staying with us and for your feedback.
We are glad to read that you found our location to be suitable to your travel requirements and we hope to welcome you back very soon.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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