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“Romantic, Beautiful and Comfortable” 5 of 5 bubbles
Review of La Clef Louvre

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La Clef Louvre
Ranked #33 of 1,794 Hotels in Paris
Certificate of Excellence
Leesburg, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Romantic, Beautiful and Comfortable”
5 of 5 bubbles Reviewed October 23, 2013

Citadines Suites is a must place to stay if you are planning to visit Paris. Recently renovated , it is the new "Jewel of the city". My husband and I were there from September 26 to October 10, 2013. All of the conveniences to insure a delightful stay were provided. The suites are luxurious and beautiful with the most attention paid to detail and amenities that I have ever experienced. There are separate rooms for the bath and toilet. The addition of a washer/dryer to a beautifully appointed, fully equipped kitchen was a huge plus(I will definitely will pack even less for our next visit and we loved the Nespresso fresh coffee every morning). Numerous L'Occitane travel size necessities in case you forgot something, which I did of course. The lovely and very comfortable queen size bed was heavenly. I did not long for my bed at home once. Our Suite had two set of French doors welcoming you to a balcony with a table and chairs if you would prefer to have your breakfast coffee or a pre dinner glass of wine outside. We have stayed in different areas of Paris and we think this location is simply the best. There are so many places you can walk to. The Louvre Musee, the Opera, the Comedie Francaise for entertainment and Printemps, Galleries Lafayette, the Tuileries and St. Honore` offer unbelievable shopping experiences, and numerous dining possibilities. Metro and Taxi access is very nearby, or right outside the door if the staff calls the taxi for you. The Staff of Citadines Suites are exceptional. Everyone we met continuously exceeded our expectations. My husband and I are senior citizens and the help and comfort provided by our surroundings and the staff at Citadines Suites was a wonderful experience. The manager and all of the staff treated us as if we were family and like family they all helped us to our taxi to see us off when we had to leave. If we get to return to Paris we will come back to Citadines Suites Louvre.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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550 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (120)
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English first
Kansas City, Missouri
1 review
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed October 21, 2013

I wanted to surprise my wife for our 10th anniversary by booking a trip to Paris for a week in September. I researched months in advance for the perfect place and hotel and I believed I found it at the Citadine Suites. However when checking in, we had our two young daughters with us, age 10 and 6, which I believed would not be an issue but they refused to allow us to be in the same room and wanted us to book a separate room (supposedly the only one available) at an additional cost of $3700 U.S. and expected us to split one parent with one child. Who in their right mind would split a family apart?! I even told them I would sleep on the floor if I had to. Since I already prepaid for the hotel they would not refund us our money. The "best" they could do was to send us to a sister hotel which I had to pay an extra $500 for the privilege. So, when they say maximum occupancy 2 adults, they really mean two people, kids included. I never write reviews but this experience left me very bitter. When they say the French are uptight and snobbish, they really mean it. I am sure they hotel would have been really nice to stay at if we were only given the chance. Cry me a river right?

  • Stayed September 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
26 Thank simon b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim R, Directeur général at La Clef Louvre, responded to this review, November 4, 2013
Dear Guests,

We are sorry to hear of your unhappiness during your recent stay with us. Thank you for giving us the opportunity to address your concerns.

Our Suites are adapted for a maximum of two people, children being included. In some of our Suites, on request and upon availability, we have the possibility of placing a baby cot to accommodate two adults as well as a baby under 4 years old. We also have Imperial Suites, offering the possibility of two connecting Suites that can be proposed for families, again on request and upon availably. This information is clearly noted on our Web site as well as on the different Web sites of our online reservation partners, including the Web site you used for your booking that clearly states upon reserving that the maximum of people authorized is either two adults or one adult and one child. Therefore, as your reservation had been made for two adults, we were not aware that you would be accompanied by your two children. Had we received such a request we would have been happy to explain this to you before your arrival as to avoid you this unpleasant experience.

As we have the responsibility of insuring the comfort of our guests as well as their security we cannot accommodate additional people in our Suites, as the facilities do not allow us to do so. This is why, upon your arrival, we could not respond favorably to your request of accommodating you and your family in one same Suite.

I assure you that our team is dedicated to accompanying our guests and did everything possible to find the best solution for you by proposing the possibility of booking a second Suite if you wished to stay at Citadines Suites Louvre, which we understand was not adapted for you as you wished to be in the same Suite as your family. This is why we also proposed to move you to our Residence Citadines Prestige Saint-Germain, by offering you an apartment adapted to accommodate you and your family. As the initial reservation was based on an apartment for two people the supplement that was charged to you corresponds to an upgrade to an apartment for four people. However, in order to find once more the best solution for you and your family, a special rate supplement of 50€ per night was charged instead or 95€.

Please accept all our apologies if the explanations given during your stay where not clear enough and for the inconveniences that you experienced. I sincerely hope that I have been able to answer and clarify your different areas of concerns.

We hope to be able to welcome you again at Citadines Suites Louvre giving us another opportunity to serve you better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 20, 2013

Just perfect! We stayed 4 nights at Grande Suite room in October 2013. The Grande Suite has separate bedroom, living room and fully equipped kitchen with everything you might need including espresso machine, stove, washing machine etc. The room is exceptionally clean and lovely decorated. Friendly and helpfull staff and great location make this hotel almost ideal.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dima S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim R, Directeur général at La Clef Louvre, responded to this review, October 25, 2013
Dear Guests,

We are thrilled to know that we have exceeded your expectations and that we are your ideal accommodation choice in Paris.

Thank you so much for your kind words and compliments.

We look forward to having the pleasure of welcoming you again very soon at Citadines Suites Louvre.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed October 15, 2013

We stayed at the Citadines Suites Louvre, in Paris from the 13th to the 28th of September 2013. We had stayed there a few times in the past. Our stays were always good. The place has been totally renovated without destroying its character.
The location cannot be better. It is a few hundred feet from Le Louvre, close to Place de l'Opéra Garnier, with a métro station on line one just nearby. The view from our suite was on Place André Malreaux, la Comédie française (severa centuries old) and le Palais royal. One cannont ask for better.
We stayed in a studio. A good size by Paris standards. The equipment is ultra modern, in fact so modern that we had to ask for assistance to figure out how some components worked. For instance, we had never seen a washer and dryer being a single appliance. It works perfectly. The place was very comfortable and the service excellent. The staff is very competent and super friendly. We had a good time in Paris..
The only negative point is related to the air conditionning. As we were in the second part of September, the hotel, we were told, had moved from the air conditionning mode to the heating mode. The problem is that during the second week of our stay, there was a heat spell and there was no air conditionning. We were supplied with a fan. That helped a bit but not much.
On the overall, we highly recommend the Citadines Suites Louvre in Paris

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank RonMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim R, Directeur général at La Clef Louvre, responded to this review, October 25, 2013
Dear Guests,

It was a pleasure welcoming you again at Citadines Suites Louvre. We are always happy to have feedbacks from Guests having known our Residence before renovation and we are very pleased to hear that you appreciated your stay and that above all that you still feel at home and the very special character and charm of our Residence.

We would like to thank you for your compliments, epically concerning our staff members, your kind words will be shared with them.

However we are sorry for the inconvenience you experienced concerning the air conditioning. As you mentioned, having had cooler temperatures in September we had moved to the heating mode in mid September. Please be assured that we are now working on this issue in order to be able to offer the choice of both modes to our Guests in the future.

We thank you for your fidelity and we look forward to the pleasure of welcoming you again soon at Citadines Suites Louvre.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed October 13, 2013 via mobile

The hotel is located near rue rivoli 1 miniute from the louvre.
Its brand new, spotlessly clean, with great rooms that include a small kitchen equipped with all the facilities including a washer/dryer.
The staff is nice and helpful and it's altogether a great hotel.

Stayed October 2013, traveled as a couple
Helpful?
1 Thank szlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim R, Directeur général at La Clef Louvre, responded to this review, October 25, 2013
Dear Guests,

Thank you for sharing your stay experience at Citadines Suite Louvre.

We're delighted to know that you enjoyed your fully equipped Suite as well as the location and also thank you for your kind words concerning our staff.

We hope to have the pleasure to welcome you again soon in Paris.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, NY
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed October 11, 2013

We booked 6 nights at the Citadines Suites Louvre Paris and were very happy with our choice. The hotel itself was recently re-furbished and is clean and beautifully decorated. We were greeted by a very competent and professional staff. The Grand Suite was very well appointed and extremely comfortable. Our suite had a kitchen with a dishwasher, washer/dryer combination, Nespresso coffee maker, microwave, two burner cooktop, utensils and dishes. The vast bedroom closet had enough hangers for our clothes and a small chest of drawers. The vanity in the bedroom had a large mirror, but not enough light to use it. The bathroom is beautifully tiled and had adequate room. An iron and ironing board and hair dryer are provided. The location is absolutely perfect; you are able to walk to the metro and the Louvre. There are great restaurants within walking distance. Breakfast is offered for an additional cost. You could not ask for more in a hotel while staying in Paris.
The one (slight) negative was the noise on the street at night. We were on Floor 3 and, even with the windows closed, we heard traffic and talking, especially on the weekend. Our ear plugs came in handy! Don't let this sway your decision to stay here. It is the best!

Room Tip: Ask for a room not facing the street since noise could be a problem if you are a light sleeper.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Shoppe88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim R, Directeur général at La Clef Louvre, responded to this review, October 25, 2013
Dear Guest,

We were delighted to learn that you enjoyed your stay with us, thank you for your feedback.

We have noted that you especially appreciated the comfort and the equipment of your Suite as well as the location and are pleased to have been able to have met your expectations in service and quality standards.

Thank you for making us one of your preferred accommodation choices. We look forward to the pleasure of welcoming you again soon at Citadines Suites Louvre.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saltillo, Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 10, 2013

This is a very well located hotel, with wide rooms with a really nice decoration! Stayed her for 5 nights and was totally comfortable. Good kitchen, television, wardrobe, bed, everything. Plus, you are just a steps from the Louvre. Lovely place, would totally go again!

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cristinaamk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim R, Directeur général at La Clef Louvre, responded to this review, October 25, 2013
Dear Guests,

We would like to thank you for your feedback and are pleased that your enjoyed your stay with us as well as our rooms, decoration and location.

The whole team, as well as myself, look forward to welcoming you again soon at Citadines Suites Louvre.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Clef Louvre

Property: La Clef Louvre
Address: 8 rue Richelieu | 1st Arr., 75001 Paris, France (Formerly Citadines Suites Louvre Paris)
Location: France > Ile-de-France > Paris > Louvre / Palais-Royal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#26 Luxury Hotel in Paris
#28 Romantic Hotel in Paris
#111 Business Hotel in Paris
#128 Family Hotel in Paris
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — La Clef Louvre 5*
Number of rooms: 51
Official Description (provided by the hotel):
La Clef Louvre Paris is located in the cultural and historical heart of Paris, opposite the Comedie Francaise theatre and the Louvre Museum and just a few minutes' walk away from the Rue de Rivoli and the Opera Garnier. This luxury "Boutique Residence" will seduce by you with its stunning Art Deco architecture, as well as its distinctive elegance and exceptional location. La Clef Louvre Paris is, in itself, a beautiful work of art. Built in 1908, it features an Art Nouveau façade made from dressed-stone, adorned with balconies, sculptures and colonnades, a perfect complement to the immaculately designed suites - your haven in the city. La Clef Louvre Paris offers a fitness room, a living room area equipped with a LCD TV and a computer with free Internet access and a printer. In our lounge area you can savor our buffet breakfast composed of fresh local products or relax at the end of the day with refreshment from our Honesty bar. ... more   less 
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Also Known As:
Citadines Paris Le Louvre Hotel Paris
Citadines Hotel Paris

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