Living in France, I have a certain expectation for what 3 stars means, and this hotel is more on par with what i'd expect from a youth hostel -- dirty, loud, and staff that just look at you and shrug rather than reacting. The level of service here is truly shameful and somebody ought to learn how to dust and clean some carpets!
My first room was 307 -- humid, no working air conditioning on the hottest day of the summer, television not working and wifi slower than dial up internet. Because I was not here to see the sights and not caring in the slightest about the proximity to gare st. lazare but rather to my job, I couldn't help but to notice perhaps more of the flaws than other visitors have seen. First, I needed internet to work in the evening, so I asked them to move me to a room with better signal, a functioning television, and less humidity. I found myself in room 507 with a deafening mechanical noise coming from the 6th floor. The receptionist informed me that it was "normal" and "just the air conditioning", which was ridiculous. It's obviously something, but I have no clue what. A second receptionist later in the evening suggested I move, and gave me the keys to room 103. This room is exposed to the street, to the lights on the street, the noise of people passing, car doors slamming -- long and short, very poorly insulated for a hotel in the middle of Paris. I chose to stay in room 507 after catching a glimpse of the state of the mattress in 103, which was stained and tattered. I figure mechanical noises are better than catching hepatitis any day.
The decoration of the hotel is poor, but it wouldn't be all that horrible if the place were actually clean. Careful observation of their website shows very few pictures of the actual rooms and for a good reason -- it's no selling point! The carpets are simply disgusting and the floors of the toilet and the bathroom in every room I visited were dirty. There was dust around the baseboards thick enough to be seen from the opposite side of the room, and around the edges of the ceiling was grime and what appeared to be mold. The wall paper is ripped in both the rooms and common spaces, and the paint could really use a touch up.
So my final comment -- if you are here to discover the beauty of Paris and are wearing very thick rose colored glasses, sure, go ahead and stay here. Clearly there were plenty of people who very much appreciated the proximity to the metro, the sights worth seeing, etc. If you are somebody who likes to get what they pay for, somebody who wants to come to Paris and see the quality that should be associated with the reputation of the city rather than a scam, or somebody that is here to work and not to play, then this hotel is certainly not for you. If what i've previously described fits your profile, I suggest going one block over and staying at the New Opera Hotel on rue de Liege. It's clean, the staff are friendly, and it's only a block further from this outdated, run down excuse for a "3 star" hotel.
- Official Description (provided by the hotel):
- Hotel in mid 19th century building with courtyard gardens and unique breakfast room - Near the Opera and department stores. ... more less
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- Also Known As:
- Hotel Fleche d Or
- Fleche d Or Hotel