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“Disgusting, poor service, shameful.”

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Hotel Exe Paris Centre
Ranked #1,181 of 1,804 Hotels in Paris
Reviewed July 24, 2012

Living in France, I have a certain expectation for what 3 stars means, and this hotel is more on par with what i'd expect from a youth hostel -- dirty, loud, and staff that just look at you and shrug rather than reacting. The level of service here is truly shameful and somebody ought to learn how to dust and clean some carpets!

My first room was 307 -- humid, no working air conditioning on the hottest day of the summer, television not working and wifi slower than dial up internet. Because I was not here to see the sights and not caring in the slightest about the proximity to gare st. lazare but rather to my job, I couldn't help but to notice perhaps more of the flaws than other visitors have seen. First, I needed internet to work in the evening, so I asked them to move me to a room with better signal, a functioning television, and less humidity. I found myself in room 507 with a deafening mechanical noise coming from the 6th floor. The receptionist informed me that it was "normal" and "just the air conditioning", which was ridiculous. It's obviously something, but I have no clue what. A second receptionist later in the evening suggested I move, and gave me the keys to room 103. This room is exposed to the street, to the lights on the street, the noise of people passing, car doors slamming -- long and short, very poorly insulated for a hotel in the middle of Paris. I chose to stay in room 507 after catching a glimpse of the state of the mattress in 103, which was stained and tattered. I figure mechanical noises are better than catching hepatitis any day.

The decoration of the hotel is poor, but it wouldn't be all that horrible if the place were actually clean. Careful observation of their website shows very few pictures of the actual rooms and for a good reason -- it's no selling point! The carpets are simply disgusting and the floors of the toilet and the bathroom in every room I visited were dirty. There was dust around the baseboards thick enough to be seen from the opposite side of the room, and around the edges of the ceiling was grime and what appeared to be mold. The wall paper is ripped in both the rooms and common spaces, and the paint could really use a touch up.

So my final comment -- if you are here to discover the beauty of Paris and are wearing very thick rose colored glasses, sure, go ahead and stay here. Clearly there were plenty of people who very much appreciated the proximity to the metro, the sights worth seeing, etc. If you are somebody who likes to get what they pay for, somebody who wants to come to Paris and see the quality that should be associated with the reputation of the city rather than a scam, or somebody that is here to work and not to play, then this hotel is certainly not for you. If what i've previously described fits your profile, I suggest going one block over and staying at the New Opera Hotel on rue de Liege. It's clean, the staff are friendly, and it's only a block further from this outdated, run down excuse for a "3 star" hotel.

  • Stayed: July 2012, traveled on business
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Thank AOgborn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 9, 2012

An older hotel but very nice, clean in the centre of Paris, near Champs-Elyses.
1minute walk there is the metro station Liege, rooms are small but clean, with TV and minibar, daily cleaned up. Only bad thing was the breakfast.. It was ok but the stuff wasn't profesional and after one hour after the breakfast opening there was nothing more to eat. just some cereals with milk..
But for the trip to paris i would recommend to everyone!

  • Stayed: July 2012, traveled with friends
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Thank DaveSK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2012

I spent 2 nights in this hotel and the second one was a million times better, after I changed room. I arrived very late on my first night and was given a small room facing the street. Due to the street noise and neighbours banging their doors in the middle of the night, I had very poor sleep. The next day I rquested a room on the courtyard side and it was so much better! The room was also a lot sunnier with 3 windows instead of one. So the room you get can make a huge difference in terms of your experience of the hotel. Other than that the staff was very nice and the breakfast alright. The location is fantastic, close to loads of restaurants, shopping and a few metro and RER lines.

  • Stayed: May 2012, traveled on business
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Review collected in partnership with Easytobook.com
Thank pascalebratislava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
An EasyToBook.com traveler
Paris
1
Reviewed June 3, 2012

  • Stayed: May 2012, traveled with family
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Review collected in partnership with Easytobook.com
Thank An EasyToBook.com traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed May 16, 2012

This hotel was sufficient for our needs, nicely situated in central Paris. The rooms are small but contain all of your necessities.
The hotel serves a great breakfast which is good value for money!

  • Stayed: May 2012, traveled as a couple
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Review collected in partnership with Easytobook.com
Thank Debrah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2012

A little gem of a hotel in the centre of Paris. Great starting point for all the major sights. The hotel was clean, fresh and comfortable. The rooms are of good size for Paris. The beds are very comfortable and the bathrooms are a decent size too. There is an easily operated safe in each room which is free to use. The reception staff gave us a very friendly welcome and were very helpful during our stay. We didn't eat breakfast at the hotel but were told that it was buffet style and there were many choices, including bacon and eggs, for 10 euros each (which isn't too bad by Paris standards). The rooms can be quite noisy in the mornings when you can hear some of the other guests up and moving about ready to start the day - but who goes to Paris for a long lie?? We had a late flight home and the hotel allowed us to leave our bags with them while we had a last day sightseeing. The hotel is based in the city centre of Paris, 5 mins walk from Boulevard Haussman and some of the large department stores. It is also 5 min walk to the Opera Garnier building and about 20 min walk to Place de la Concorde. The hotel is a brilliant base for visiting most of the major sights, with a metro stop literally 2 mins walk to the left and the St. Lazare train station 2 mins to the right. There are lots of little cafes and bistros up and down the street as well as a pattiserie, pharmacy, mini market and even some fast food places. Overall a fabulous little 3 star hotel in an excellent location for a few days stop in the beautiful city of Paris! Would definitely recommend a visit here.

  • Stayed: May 2012, traveled as a couple
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1  Thank ANGECO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2012

after myself and my fiance took a random road trip to paris we arrived in gare du nord :( its horrible dirty and full of beggars.We had a really crap experience with another hotel and left there with no refund. We came across this hotel and what can i say brilliant we booked online and turned up 20mins later, room was ready staff were very polite and helpful.room was brilliant as were the beds. beds were also comfortable and a good nights sleep.Maybe rooms a little noisy at times but hey its a hotel people coming and going all the time is what you expect. bathroom was good size and brilliant shower.safe worked perfect and no issues with a/c or heating.Was definately a good price for a city hotel and a good location its literally a min walk from liege metro and easy enough to get to eiffel tower etc. we didnt try the food but if the staff are anything to go by id assume its good. i would def recommend this hotel to other people and me and my partner have already said we'll be making a return journey to this hotel. hope this is useful for people and hopefully the hotel keep up the good work.

Room Tip: room 210 noisy at times where very close to other rooms but wouldnt put me off staying here
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  • Stayed: April 2012, traveled as a couple
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Thank stevenpike69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Exe Paris Centre

Address: 29 rue d Amsterdam, 75008 Paris, France
Location: France > Ile-de-France > Paris
Amenities:
Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#607 Romantic Hotel in Paris
Price Range: $77 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Exe Paris Centre 3*
Number of rooms: 61
Official Description (provided by the hotel):
Hotel in mid 19th century building with courtyard gardens and unique breakfast room - Near the Opera and department stores. ... more   less 
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Also Known As:
Hotel Fleche d Or
Fleche d Or Hotel

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