We had an exceptional time in Paris and it was in part due to Hotel Britannique. Their location couldn't be better. Walking distance to the Notre Dame and Louvre and the Metro and the train to the airport. We requested a balcony room and I'm glad we did. Paris is a wonderful place to have your morning coffee on the balcony.
However their extra efforts were most appreciated after our stay. We purchased a half-case of champagne while in Reims and the chateau said “we cannot ship it, but just take it to a post office.” So we brought it with us to Paris. We enjoyed ourselves so much we saved our ‘postcards and mailings’ until the last day. Unfortunately the post office was closed for a holiday this day and we were stuck without options.
This where they seized the opportunity to give exceptional service. Their staff offered to take it to the post office the following day in our absence, which we abashedly accepted. However, upon arriving home we learned that it is not possible to ship the bottles to the USA (nor to another location in the EU). Their staff provided several alternatives and we explored many options, all of which were not possible. Finally I was able to have a friend of a friend come and pick the bottles from the hotel and resolve the issue.
Their staff never complained and was never rude during this lengthy process. They showed the utmost class in handling the situation, which was caused in no part by them. I appreciate their efforts immensely. I thank them so much for all they did and we will surely stay with Hotel Britannique on our next visit (and we’ll ask much less of them this time).
- Official Description (provided by the hotel):
- The Hotel Britannique in its present location, dates from 1860, in an impressive building built in the time of Napoleon III. The cosy and lush decoration of the hotel recalls the 19th century English and French styles. Being recently renovated, the hotel offers an old world style with all the comforts of modern times. All 39 of the hotel's rooms have a private ensuite bathroom, international television, high-speed wi-fi access, a courtesy tray, a minibar, a bathrobe, luxury welcome products....The reception is also there to generously welcome you 24/7 and to make sure that your Parisian stay is a success. ... more less
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