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“Awful : they just cancelled my reservation, although it was fully guaranteed!” 1 of 5 bubbles
Review of Hotel Plaza Elysees

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Hotel Plaza Elysees
Ranked #516 of 1,795 Hotels in Paris
Certificate of Excellence
A TripAdvisor Member
“Awful : they just cancelled my reservation, although it was fully guaranteed!”
1 of 5 bubbles Reviewed July 16, 2012

This hotel cancelled a fully guaranteed written reservation (no time limit), and when I arrived there at 20h00, they said it was too late, that they did not want to keep a room empty!! Unbelievable... No apologies. Why didn't you call me first I asked? We did not have your number they said - which is not true, they had my telephone number and my e-mail. Eventually they offered a room in another hotel (as a favor she said!!!), at twice the price I had booked!!!!
I go to Paris regularly and wanted to try this hotel for its location, but having now seen it I would not recommend it anyway, even if they had not grossly misbehaved.

  • Stayed July 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLAZA177, Gérant at Hotel Plaza Elysees, responded to this review, July 22, 2012
Good morning,
Thank you for your message.
You have reserved 2 single rooms , but the credit card given as guarantee was refused when we check it at the time of receiving your reservation.
We contacted our Bestwestern office in Paris; they requested us to keep the rooms until 6 Pm since they also were unable to contact you . After 6 Pm, they asked us to release the rooms which we did.
We kept the 2 rooms until 7 Pm.
We apologize for the ionconvenience.
Isabelle Legros
Manager
Bestwestern Plaza Elysees
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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318 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
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English first
San Francisco, California
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 bubbles Reviewed July 14, 2012

The location of this Best Western is ideal for those wishing to be near the Champs-Elysees area, most likely for business reasons. Avenue des Champs-Elysees (and the George V Metro station) is a 5-min walk from the hotel via Rue Washington. Rue de Berri is another access route, which has a Starbucks, grocery store and a few quick-food/take away restaurants. Next door to the hotel is a nice boulangerie for good sandwiches, breads and also an alternative for those wishing to forego the hotel breakfast, which is quite poor. (Continental fare with options including cereals, toast, boiled egg, tasteless croissants, ham and cheese, juices, etc.) Walking distance near the hotel is a good option of restaurants, bars; however, note given the area it is generally quite expensive to dine out. The Avenue Franklin D. Roosevelt is an easy 10-15 min walk with additional restaurants on this shady, tree-lined street leading to the Avenue Champs-Elysees. The room we stayed in was on the 1st floor (same floor as the breakfast room) and was renovated in a modern design. Wood-panel floors, glass sliding doors for both the separate toilet and shower rooms. For those sensitive to noise, the walls are very, very thin and slamming of doors can be heard from the room. Finally, if access to WiFi is needed, note that our connection was quite sporadic to non-existent. I was told WiFi would be available, but we found the connection was o.k. (a weak 1-2 bars) at the start to not-available near the end. For a 5-night stay in June, our average-rate was 220 Euros for a standard double-bed room, which is normal if staying in this area. Overall, for business (WiFi problem not withstanding) the hotel is do-able; however, if visiting Paris for holiday/vacation it would be advised to stay in another area/arrondissement to experience a true Parisian-flavor and to use the Metro to see the sites.

  • Stayed June 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ashia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLAZA177, Gérant at Hotel Plaza Elysees, responded to this review, July 17, 2012
Dear Sir,
Let me start by thanking you for your comments regarding your recent stay in our hotel.
I apologize for not exceeding your expectations.
Please know that we are taking your feedback to heart and focusing on improving.
Again I apologize for the inconvenience during your stay and hope to see you during your next visit.
Best regards.
Isabelle Legros
Manager
BestWestern Plaza Elysees
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ajmer
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed July 12, 2012

we stayed in paris for 3 days and found this hotel good. Location is good being very close to champs elysees,.nice neat clean rooms , though a bit small but comfortable with all basic amenities. Staff was friendly and helpful.

Room Tip: I can recommend this hotel to anyone travelling to paris
See more room tips
  • Stayed June 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pramodAjmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLAZA177, Gérant at Hotel Plaza Elysees, responded to this review, July 17, 2012
Good afternoon,
Thank you for your comments regarding your recent stay in our hotel.
We are taking your feedback to heart and focus on improving.
We hope to see you during your next visit.
Best regards.
Isabelle Legros
Manager
Best Western Plaza Elysees
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quezon City, Philippines
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed June 20, 2012

A Last Minute decision in moving from our original hotel we booked since Nov 2011, we were very lucky & blessed with this hotel wherein me & my wife's room was on the 5th flr infront of the lift with a private balcony facing the main street Boulevard Haussmann. Very comfortable even if the room is quite small. Bathroom was big w/a tub and very well maintained & clean inside out. The location was perfect with deli's & cafe's around the corner. The shopping districts around Champs Elysees & Rue De Fabourg San't Honore are 10-15 mins walk. Thank's so much to all the staff, reception & housekeeping for being so kind helpful at all times....

Room Tip: 5th floor infront of the elevator room 52
See more room tips
  • Stayed May 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Raymund G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLAZA177, Directeur général at Hotel Plaza Elysees, responded to this review, August 23, 2012
Dear valued guest,

Thank you for sharing your experience.

Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 01 45 63 93 83.

Yours sincerely,

Isabelle Legros
Manager
BEST WESTERN Plaza Elysees
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed June 2, 2012

We stayed here for seven nights in early May of 2012. The hotel is well situated, just a short walk from the Champs Elysees and the Arc de Triomphe. The breakfast is adequate but not outstanding. Our room was quite comfortable, well lit and looking out onto the street. The room was very clean and had everything that we needed. The staff were all helpful and friendly. We had read here on Tripadvisor about problems with the elevator, but except for a brief outage, the elevator did work just fine during our stay. If we ever have the opportunity to visit Paris again, we would consider staying at this hotel.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Carolyn_Marie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLAZA177, Gérant at Hotel Plaza Elysees, responded to this review, June 4, 2012
Thank you for your survey regarding your recent stay at our Hotel.
Your business is very important to us and we value your feedback.
Thank you again for taking time to your valued comments about our Hotel.
Sincerely
Isabelle Legros
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed March 31, 2012 via mobile

A chaotic arrival, as 2 rooms flooded, so were shown to another hotel, a real dump, so insisted on remaining at Plaza Elysees. The first night two of us were in a family room under the eaves, annoying when we paid extra for single supplement. The rooms are very small, but good hot water, and a little balcony. Perfect for a single person, very cramped for a couple. Breakfast was pretty moderate, but the staff were delightful. Neither the Internet nor the lift was working on the final day, and there were workmen up and down stairs all the time. However it is very well placed, and the hop on hop off red buses were brilliant.

Stayed March 2012
Helpful?
Thank RosieannieD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLAZA177, Gérant at Hotel Plaza Elysees, responded to this review, April 1, 2012
Good afternoon,
Thank you for your comments regarding our hotel during your recent stay in our Hotel.
Your business is very imporrtant to us and we value your feedback.
By telling what you liked about the hotel, you are helping us to deliver a superior experience for you and other guests in the future.
Thanking you again and we appreciate your loyalty to our hotel.
Sincerely
Isabelle LEGROS
Manager
BEST WERSTERN Plaza Elysees
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan, Puerto Rico
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed March 30, 2012

So I recently stayed here and well it was sadly less than average. The hotel in the pictures appeared to be this parisian charm type of place but the reality is thats its just old and run down. When you get to Paris its about 10-15 minutes walk from the station so be prepared. There is a lift but it seems to go out of service alot. There are a few restaurants nearby but no pharmacy or shops, so walking is always necesary and as i already said the station is quite a walk away. The wifi access was horrible I had to go down one floor to get any type of signal. Breakfast is expensive at the hotel so I just recommend a great bakery at the entrance of the station. Last but not least, if the weather is still "cold" (60-70 degrees)they dont give you access to the a/c panel so I had to sleep with the windows open to get some fresh air!! Thats just ridicolous what is cold for some people does not apply to others, if I make sure my hotel has a/c i want the power to control what tempature I want. So Maybe the hotel price is good compared to nearby options but truth is quality is lacking so I would increase my budget next time and try another hotel.

  • Stayed March 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Imlaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLAZA177, Gérant at Hotel Plaza Elysees, responded to this review, April 3, 2012
Good morning,
Thank you very much for your comments during your stay in our hotel.
We value your feedbvack and your business is very important to us.
By telling us what you liked and not, you are helping us deliver a superior experience for you
and other guests in future.
We appreciate your loyalty.
Sincerely,
ISABELLE LEGROS
Manager
BestWestern Plaza Elysees
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Plaza Elysees

Property: Hotel Plaza Elysees
Address: 177 boulevard Haussmann, 75008 Paris, France (Formerly BEST WESTERN Plaza Elysees)
Location: France > Ile-de-France > Paris > Champs-Elysees
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access Airport Transportation
Hotel Style:
#289 Luxury Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Plaza Elysees 4*
Number of rooms: 41
Official Description (provided by the hotel):
Hotel de charme 4* superior with 41 uniquely decorated rooms ideally located between the famous champs elysees avenue (3min) and the rue Faubourg St Honore known for antiques and haute couture boutiqueseasy access by public transport to Opera, Galleries Lafayette, Printemps, Arc de Triomphe, Porte mMillot, Eiffel Tower, Louvre Museum, Notre Dame Cathedrale, Bastille, Latin Quarter, Montmartre, shuttle air france terminal Just renovated, Plaza Elysees will welcome you in warm atmosphere (Free acces WI FI and parquet in room)Each morning you will enjoy a lovely warm American Champagne Buffet on first floor vieuw on Boulevard haussmann ... more   less 
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Also Known As:
Best Western Plaza Elysees Hotel Paris
Best Western Hotel Paris
Best Western Paris
Paris Best Western

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