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Reviewed November 24, 2014 via mobile

I was Afraid from the noise during weekend..but hopfully it wasn't I loved the hotel. Concierge where so helpful & funny!
The breakfast was delicious the breakfast waters were so friendly & nice.
It was amazing stay thanks to Marriott well trained staff. The bathroom had water facility for the travellers from middle east . The location of the hotel is one of the stunning breathtaking location in the heart of the famous streets in Paris (champs Elysees) will never be able to chose another hotel if I am back to paris I will book it again♡

Date of stay: November 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Om3abod
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2014

Our first visit to Paris and France could not have found a better location to see all of Paris. The friendly staff was a blessing and the Buffet Breakfast was outstanding. All that Marriott is supposed to be is at this hotel.

Room tip: room 111 overlooked the lobby and was quiet and easy up and down with the staircase just outside our door.
Date of stay: November 2014
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
Thank B1jamie
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest R, Guest Services at Paris Marriott Champs Elysees Hotel, responded to this reviewResponded November 23, 2014

Dear Guest,

Thank you so much for this rewarding comment!

Our associates are indeed terrific at hosting our guests brillianty as our goal is to make the Paris Marriott Hotel Champs-Elysées your Parisian home.

Thank you again for choosing Marriott and for your kindess, much appreciated.

Should you need any assistance, please feel free to contact us.

Best regards,
Laurent Pardo
Guest Services
mhrs.pardt.guest.services@marriotthotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2014

Aside from the location this hotel was a sigh of disappointment. Within walking distance is the metro station, which we took all across Paris - very helpful. Unfortunately, we fended for ourselves as we found the concierge cold and unwilling to help (even though he had clefs d'or keys). The housekeeping staff did not clean the room to detail, and we had to ask for towels to be replenished. The major downfall is that you have to PAY for wifi in the rooms though it is free in the lobby - go figure. I spend a lot of time in five star hotels and I would consider this property far from one. Some of the staff were very polite & helpful and deserve an applause, but the hotel's entirety falls severely short of a good time. I would not return.

Date of stay: November 2014
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank 310Lion
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest R, Sales & Marketing Coordinator at Paris Marriott Champs Elysees Hotel, responded to this reviewResponded November 21, 2014

Dear 310Lion,

I could see from your comments on TripAdvisor that your recent stay with us was not at all up to expectations. I would very much appreciate it if you could contact me, should you be able to make the time, so that we can understand better your guest experience. We generally are pretty good about learning immediately of guests who we have disappointed, but seemingly not in your case!

Thank you for your kind words regarding our polite and helpful staff. Delighted that their attention to details was so appreciated.

I hope to hear from when you have time.

Sincerely,

Candie Clapier
Sales & Marketing Coordinator
candie.clapier@marriott.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2014

Decided to stay for the location and the location is the only reason I would maybe recommend it. very close to arc, blvd haussmann, eiffel tower, etc. Franklin D Roosevelt stop on the metro is walking distance (we took metro everywhere, even all the way to palace of versailles). Other than that, I was unimpressed. Concierge staff I found to be sadly unhelpful & cold, even with their clefs d'or keys - a first for me. The housekeeping service seemed to clean around our belongings as opposed to setting them in order. Once we were in the room & the attendant opened the door and insisted she changed the bed sheets, asked us to get off the bed and waited until we did so (all in french)....not the best feeling. I was hopeful as marriott's have been good to us in the past but I have to be honest in saying I feel they fell short this time. I would not return. There is also free wifi in the lobby (for public use) but guests have to PAY for in room connection (about 16 euro for a day).

Date of stay: November 2014
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Jennifer B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest R, Sales & Marketing Coordinator at Paris Marriott Champs Elysees Hotel, responded to this reviewResponded November 21, 2014

Dear Jennifer B,

First of all, please let me thank you for taking the time to share your comments on TripAdvisor further to your stay amongst us.

It was with great concern and surprise that I read your feedback. We always aim to provide every guest with excellent service and I am really dissapointed to learn that we were not able to meet your expectations. Be sure that your comment will be share with our team and we will make a point that it won't happen again.

Needless to say I hope to have the occasion to speak with you personally, and will see to it that you have my and our Director of Operations contact details: Karim Gharbi +33 (0) 1 53 93 55 40.
Karim.gharbi@marriotthotels.com

I hope we will hear from you.

Yours truly,

Candie Clapier
Sales & Marketing Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2014 via mobile

I'm a very lenient guest that usually lets things slide unless it's something of major concern. That is probably why I didn't make any calls to the front desk on this occasion but there were certainly issues that made me have my doubts. Like everyone else mentions the location is fantastic but in my opinion not because of the shopping, simply because you are about a block away from the metro station and can be anywhere in paris within minutes.

I've stayed in many 5 star establishments prior to this, even had our wedding reception at one, and this is definitely not one of them. This isn't by any means a reflection of the staff who were always curteous, this is just on the hotel itself. First of all we arrived at our room and there were wrappers and chestnuts from street vendors in a few drawers that were left behind from previous guests. Like other posters mention no tea kettle in room and I'm not sure if there was work being done at night but it was quite noisy. Very noisy, actually. Didn't have a go at the breakfast buffet because based on other reviews I figured why bother.

My absolute main gripe, however, is how can a "5 star" rated hotel have such horrific wifi service that one has to pay extra for? I literally could not get any work done. Tripadvisor should really update their info on this place to reflect that it is only free wifi in the lobby area, not rooms. It seems like those of us that do have subpar thoughts on this place all complain about similar things (internet, noise, housekeeping) but they just don't seem to get resolved so just be aware of this beforehand. You definitely won't have a bad experience at this place, but it won't be great either. Simply average.

Date of stay: November 2014
Trip type: Traveled with family
Thank MAIS77
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest R, Sales & Marketing Coordinator at Paris Marriott Champs Elysees Hotel, responded to this reviewResponded November 18, 2014

Dear Mais77,

Thank you very much for your comment and particularly about our courteous staffe. Regarding the quality of the service you received during your stay with us, we appologize if it did not meet your expectation but this does not reflect the level of service we aim to deliver.
Regarding the drilling noises, as I understand this might have disturbed you, unfortunately we did not have any control over them as they were coming from outside.

I wish you would put your trust in our hands again in the future so we could host you the next time around brilliantly, as you deserve.

If I may be of any assistance, please feel free to contact me directly.

Best regards,

Candie Clapier
Sales & Marketing Coordinator
candie.clapier@marriott.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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