Decided to stay for the location and the location is the only reason I would maybe recommend it. very close to arc, blvd haussmann, eiffel tower, etc. Franklin D Roosevelt stop on the metro is walking distance (we took metro everywhere, even all the way to palace of versailles). Other than that, I was unimpressed. Concierge staff I found to be sadly unhelpful & cold, even with their clefs d'or keys - a first for me. The housekeeping service seemed to clean around our belongings as opposed to setting them in order. Once we were in the room & the attendant opened the door and insisted she changed the bed sheets, asked us to get off the bed and waited until we did so (all in french)....not the best feeling. I was hopeful as marriott's have been good to us in the past but I have to be honest in saying I feel they fell short this time. I would not return. There is also free wifi in the lobby (for public use) but guests have to PAY for in room connection (about 16 euro for a day).

I'm a very lenient guest that usually lets things slide unless it's something of major concern. That is probably why I didn't make any calls to the front desk on this occasion but there were certainly issues that made me have my doubts. Like everyone else mentions the location is fantastic but in my opinion not because of the shopping, simply because you are about a block away from the metro station and can be anywhere in paris within minutes.

I've stayed in many 5 star establishments prior to this, even had our wedding reception at one, and this is definitely not one of them. This isn't by any means a reflection of the staff who were always curteous, this is just on the hotel itself. First of all we arrived at our room and there were wrappers and chestnuts from street vendors in a few drawers that were left behind from previous guests. Like other posters mention no tea kettle in room and I'm not sure if there was work being done at night but it was quite noisy. Very noisy, actually. Didn't have a go at the breakfast buffet because based on other reviews I figured why bother.

My absolute main gripe, however, is how can a "5 star" rated hotel have such horrific wifi service that one has to pay extra for? I literally could not get any work done. Tripadvisor should really update their info on this place to reflect that it is only free wifi in the lobby area, not rooms. It seems like those of us that do have subpar thoughts on this place all complain about similar things (internet, noise, housekeeping) but they just don't seem to get resolved so just be aware of this beforehand. You definitely won't have a bad experience at this place, but it won't be great either. Simply average.