We stayed here for the Paris portion of our 5 year wedding anniversary. As platinum Marriott members and coming off an amazing 5 day trip to the Marriott in Cannes, we had high expectations for our Paris stay. Unfortunately, we were disappointed with the stay. If you are a tourist, you may love the location of this hotel as it is very close to the Arc d'triomphe and the touristy restaurants and shops along the Champs-Elysees. We realized very quickly that we much preferred the neighborhood feel that comprise much of the rest of Paris and this location was simply not for us. Just note that if you want to stay in the heart of touristy Paris, this is the place to stay....however, we wanted more of the true Parisian experience of cobblestone streets, little cafes, and not the chain shopping stores. That however is not what my review is based on. Upon arrival, the check-in desk came across as very arrogant and informed us that our room was not ready. When we requested an approximate time frame, he noted the check-in time for the hotel in a snobby fashion and told us to check back at that time. He did not offer to take our luggage or suggest what we should do with it. There was no apology for the room not being ready, no acknowledgement of our anniversary, and no niceties. We went down to the bell hops and asked them to store our luggage which they were very cheerful in doing. We asked them if the hotel was busy (since we were unable to check in) and they replied that it was not as busy as usual. When we went back to the desk at check-in time, the same person who had checked us in did not remember us, we gave them our passport information again and our room was ready! When we went up to our room, it was another disappointment. For a hotel that is not full, we received a very standard hotel room (assume it was their basic version) and were rather disappointed that there was no upgrade due to status. The room came across as very dark and somewhat dingy. For the price of over $1000E per night, I would have expected a lot more luxury. We ended up staying at Le Meurice for the last part of our stay and for about the same price, that hotel was spectacular and I have never seen such service!
We did partake in the free breakfast at the hotel and it was fine. Nothing like the luxurious spread in Cannes, but not bad. Again, for the price, I would have dined elsewhere if we were paying for it. The hotel did end up noting our anniversary by sending up a small container of macaroons and a plastic test tube full of red wine. It was a nice gesture, but came across as so cheap especially for a highly rated hotel, I almost wished they hadn't done anything.
This hotel seems to cater to an older middle-eastern demographic and for folks in their early 30's even as well-traveled as we are, we were just not treated with the same level of service that I expect as a platinum Marriott member and as someone who spends thousands of dollars in their hotels annually.
We will not be returning to this location.
- Official Description (provided by the hotel):
- The Paris Marriott Hotel Champs Elysees, is located on the Avenue des Champs-Elysees, this downtown Paris hotel is steps away from major city attractions such as the Arc de Triomphe, Eiffel Tower, Louvre and Orsay museums. It is very close to luxury Paris department stores like the Galeries Lafayette and Printemps. This luxury Paris hotel offers upscale hotel rooms with flat screen televisions, wireless internet access and exquisite Marriott bedding. The hotel restaurant serves refined French cuisine seasoned with international exotic flavors. Guests can enjoy a relaxing atmosphere in the hotel's atrium lobby for a break from a busy day of Champs Elysees shopping. Featuring business and catering facilities, business center, free fitness gym and sauna, the Paris Marriott Hotel Champs Elysees provides personalized service for magnificent Paris vacations. ... more less
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- Also Known As:
- Paris Marriott Hotel Champs Elysees
- Marriott Paris