I admit my preferences in hotels aren't the same as everyone else's may be but like most hotel guests I have a set of basic expectations that aren't much of a challenge for any hotel to meet.
1 - A clean room with everything in working order.
2 - A quiet room, decently furnished.
3 - A staff that provides the essential needs of any traveler (information, directions, recommendations)
On the basis of my subjective list of basic requirements this property misses the mark. By way of full disclosure I've stayed in this hotel before and unfortunately my first experience was not different from the last.
Where to begin? The room was not very clean (carpets dirty, furniture dirty) not to mention that it had a strange odor that was mildly irritating.
This particular room (#301) was on a very low level directly on the Champs, which means it was very noisy at all times with the sole exception of the time between 4:30 and 6 AM. I had specifically requested in both my reservation, and once again at check-in that I be placed in a quiet room. So much for asking. Also this particular room is not guest friendly as it is structured as a three floor room. The first floor (entry level) has the front door, the bathroom and the clothes closet. The second floor has the bed, two nightstands, a dresser, a television and a small chair. The third floor has a desk and chair, with a telephone. So bottom line if you need to use the bathroom it's down two flights of stairs. If you need to work at the desk it's up a flight of stairs. If you need something from the closet it's down a flight of stairs.
Did I mention that this room is noisy? well in addition to the noise it's also very bright due to the fact that there are bright lights just above the windows that illuminate the front of the hotel.
For the price they charge for this rom you'd expect it to at least have clean carpets but these were dirty.
Another bizarre aspect of this hotel is the television. It's not easily navigated, perhaps because there are no instructions available in any language other than French. Now this is truly amazing because I have stayed not only in numerous International Marriott properties but also in Hyatt, Hilton, Four Season's, etc. and all have multiple language menus. Even in culture poor America this is the case but not here. So naturally I called the guest assistance line and asked if there were any English instructions or English programs. The answer, a sweet and simple no. I'll attribute this to the prevalent arrogance of Parisians and make the assumption that this hotel is not compliant with Marriott standard protocols.
As far as the staff is concerned some were very helpful others were not. Generally speaking the females were helpful while males were about as pompous as you could expect to find anywhere in Paris.
As is the case with almost anyplace on the Champs prices here are ridiculous. As an example a Jameson and Water cost 20 euros. That beats any NYC hotel by at least $10. A cappuccino is 9 euros, boy there drinks must be made with some incredibly expensive ingredients.
I guess to sum it up this hotel and its staff isn't concerned with their guests as much as they are with themselves. If are looking for a hotel that is located on the Champs, which I'd describe as a cross between Bourbon Steer and Rodeo Drive, steeped in a city with a rich history then this is your place. On the other hand if you are looking for a pleasant experience in the midst of culture, fine dining and hospitality I suggest you try a hotel in the Opera district or the Louvre district because all you find here are overpriced, over arrogant Parisians in the center of a street carnival.
- Official Description (provided by the hotel):
- The Paris Marriott Hotel Champs Elysees, is located on the Avenue des Champs-Elysees, this downtown Paris hotel is steps away from major city attractions such as the Arc de Triomphe, Eiffel Tower, Louvre and Orsay museums. It is very close to luxury Paris department stores like the Galeries Lafayette and Printemps. This luxury Paris hotel offers upscale hotel rooms with flat screen televisions, wireless internet access and exquisite Marriott bedding. The hotel restaurant serves refined French cuisine seasoned with international exotic flavors. Guests can enjoy a relaxing atmosphere in the hotel's atrium lobby for a break from a busy day of Champs Elysees shopping. Featuring business and catering facilities, business center, free fitness gym and sauna, the Paris Marriott Hotel Champs Elysees provides personalized service for magnificent Paris vacations. ... more less
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- Also Known As:
- Paris Marriott Hotel Champs Elysees
- Marriott Paris