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Reviewed September 13, 2019 via mobile

Property was plain, more suited for a business location rather than holiday guests. Limited facilities and bar had a sterile, motel feel to it. Gardens in front and around the property were all overgrown with weeds, a first impression on arrival, and just a reflection of a lack of overall presentation and care.
Located close to Eiffel Tower, but this is away from most of the other sights in Paris. In saying this we had no problems making our way around the city.
Picked this hotel because we had an Eiffel Tower view.. well not entirely, we were closely facing another 14 storey hotel with the tower above this!
In defence of the hotel, overall property standard is not great in all Paris hotels, so becomes a choice of three star experiences unless you’re prepared to spend plenty more. And realistically, we spent little time in our room, so not a huge issue.

Date of stay: September 2019
Trip type: Traveled as a couple
4  Thank JJ1Brisbane
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Eric R, General Manager at Mercure Paris Centre Eiffel Tower Hotel, responded to this reviewResponded September 20, 2019

Dear Guest,

Thank you for taking the time to write a review of our property.

We are attached to the first impression and the quality of service delivered to our guests, and this is why we are grateful for this return of experience you sent us. Be sure that our teams have been informed about your feedback.
Regarding the Eiffel Tower view, in fact there is not an entiere view of it, so we are sorry if it were not meeting your expecations. I hope that all this details were not impacted your experience in our hotel and in Paris.

I look forward to welcome you back and to to change your mind about the quality of our hotel.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2019

My wife and I stayed for one night transit for shower and rest on our return to Atlanta, USA from week long Europe trip. The room was bare minimum (not up to a 4 star level), with no shower gel or body wash, no soap, no shampoo, no lotion. Reception never picked up our phone, we came down three times to reception to request bathroom accessories and they assured us those will be there immediately. In reality, they only sent one small round soap bar, nothing else. We will never stay in this particular hotel, looks like they do not care at all since the location is good. We stayed in another Accor Hotel in Nantes, France, where the service was excellent, like a real 4 star hotel.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank muddin3
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Eric R, General Manager at Mercure Paris Centre Eiffel Tower Hotel, responded to this reviewResponded September 20, 2019

Dear Guests,

Thank you to sharing with us your experience in Mercure Paris Centre Tour Eiffel.

First, I hope you enjoyed your trip in Europe. Unfortunately, I am sad to read that you last step in our hotel were not meet your expectations. All the team and in particulary the reception want to apologize to not having feel you welcome. We always want the best quality for our guest and thanks to your comment, we will try to improve our quality of services.

I hope you give us the opportunity to welcome you back and yield the best stay.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2019

The check-in and check-out process was painless as the staff there spoke good English. We were able to check in about an hour earlier due to availability.

There were a total of 3 elevators and upon selecting the floor, it will prompt you to which elevator to take (A, B, or C). Keep in mind that you cannot change floors while on the elevator because there are no buttons to redirect to a different floor.

The hotel room itself was clean but extremely small. We booked the cheapest room so we did not have a view nor a stocked refrigerator. However, the amenities were very lacking at this hotel. For example, there were no iron and ironing board inside the room. Apparently from reading other reviews, you are required to go to the top floor to iron your clothes or request one from the front desk. Even the cheapest and the sketchiest motels have an iron and an ironing board! The room also has a patheticly weak hair dryer that barely worked and luckily we brought our own shampoo because their "all-in-one" shower gel & shampoo didn't seem like it would make a good shampoo whatsoever. There is also no condition or lotion.

The room has a decently sized television with many stations, with a few English channels (French24 in English, BBC, CNN International, and Aljazeera in English). The Wi-Fi is free, open (i.e. no login/password required) and fast. The water pressure for the shower was great but I really disliked how the toilet and the sink were in two separate rooms. The thought of everyone using the bathroom and then having to open the door to enter another room to wash their hands grossed me out. In addition, the shower stall doesn't have a door; instead, it had some small glass guard that's supposed to hold back all the water that splashes out of the stall. Overall, very poorly designed rooms.

The room has a water boiler, a mini refrigerator, and a sofa bed. We didn't use the sofa bed but it looked terribly uncomfortable although the bed itself was comfortable. There is an extra pillow inside one of the two closets and each closet comes with 3 hangers.

While the hotel left much to be desired, the location was excellent. It is a short walk to Bir Hakim station and a RER C station even a shorter distance away. You can see the majestic Eiffel Tower from just walking outside the hotel and it is only a block away by walking. Absolutely loved the location.

This was one of the cheaper options in the area and I would suggest staying here if you want to be near the Eiffel Tower; however, I thought the location wasn't as exciting (i.e. cafes and restaurants) as other parts of Paris outside of the Effiel Tower being really closeby. It's missing a lot of character that other parts of Paris has to offer. There is a grocery store (Franprix) directly across the Bir Hakim station and an ATM a short walk from there.

Date of stay: September 2019
Trip type: Traveled as a couple
2  Thank Pharmerblue
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Eric R, Directeur général at Mercure Paris Centre Eiffel Tower Hotel, responded to this reviewResponded September 18, 2019

Thank you for taking the time to write a detailed review of your experience in Mercure Paris Centre Tour Eiffel,

First, i want to apologize that the room and all the facilities inside didn't meet your expectation :
- Regarding the iron and ironing boarding, as you may have noticed, indeed you need to ask to reception or go to the twelfth floor. It is a choice of the hotel to not put them in every single room.
- About the lotions, Nuxe products are proposed in all priviliged rooms and as of now we are going to set up it in all the rooms.

Nevertheless, it is a pleasure to note that you enjoyed our location and that you recommand our hotel despite everything.

We hope you to welcome you back in our hotel soon to live the best experience that we can give you.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2019 via mobile

We stayed at the hotel on our return trip for one day. The room looked nice, and looked like the room was renovated. We asked for additional stuff and they were provided correctly without much follow-up.

Date of stay: August 2019
Trip type: Traveled as a couple
1  Thank RaghuSrini
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Eric R, Directeur général at Mercure Paris Centre Eiffel Tower Hotel, responded to this reviewResponded September 10, 2019

Dear Guest,

Thanks for showing us your confidence an other time. I hope the next time, your experience is going to be even better. We work everyday to give the best quality of services to our customers.
We are looking forward to welcoming you still many years.

Best regards,
Eric Rajaud - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2019

Stayed here August (2019).
Don’t even bother with this hotel, not worth the money, you just pay for the location and proximity of the Eiffel Tower just being a 5 minute walk.
Can’t find anything positive to say about this hotel and this is our second stay here, should have known from the first time and the staffs rudeness.
We had so much trouble getting checked into the hotel as they wanted our travel agency’s credit card details, to which we kindly explained that everything has been paid and processed in full and that the card does not belong to us and we have no right to share this information with them. When we said to them that they would need to contact the travel agency, they refused and told us that we were the ones that needed to contact the agency. Upon consulting with our travel agent we found out that she had been in contact prior (March 2019) and was assured there would be no issues. No apology was given to us for the hassle they put us through during check in and would always say “it is our policy”, pretty sure we heard that about 10 times out of our 5 days stay. We also had to move rooms due to a water leak in the bathroom and even that was trouble, “it’s just water from when you had a bath”, in the end they changed our room because it was in fact a water leak. Nothing special about the facilities and rooms outdated.
All I can say is never again!

Date of stay: August 2019
Trip type: Traveled with family
2  Thank Kerry K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Eric R, General Manager at Mercure Paris Centre Eiffel Tower Hotel, responded to this reviewResponded October 23, 2019

Dear Guest,

First, thank you for taking time to make to the Mercure Paris Centre Tour Eiffel a detail review of your experience during your trip in Paris.

We are conscious that our localisation is a real advantage for our hotel nevertheless we work also everyday to yiel to our customers an autentique and the best experience we can. I am deeply sorry that our Mercure did not meet your expectations.

Regarding reservation's inconvienence, there was a lack of communication between the reception and the reservation department which led to wrong informations. Also, your comment about the behaviour of the staff, it is not acceptable, I apologize and I inform you that I shared your comment with the reception's manager.

I sent you message on your inbox, I am waiting to your feedback.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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