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“Over booked and outta luck”

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Paris Marriott Opera Ambassador Hotel
Ranked #554 of 1,801 Hotels in Paris
United States
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Over booked and outta luck”
Reviewed January 5, 2014

Several days earlier, reserved room for two adults and one child with Marriott via their telephone reservations system. Arrived at Paris Marriott at 2pm with reservation and confirmation number. Told by the woman at the front desk 'we have no record of your reservation and we are full', 'there is nothing we can do for you'. With that, me my wife and child, were forced to walk around Paris for an hour to find another hotel. Luckily it only took us about an hour as most hotels were very busy. This happened once before at a hotel in London, however the London hotel had the decency to phone around and find us another place to stay. In this case, we were just told to leave. Tried to reach to reach the Front Desk Manager, Ms. Haggquist, told, 'she was busy'. Really have no words to describe this type of treatment.

  • Stayed December 2013, traveled with family
    • Service
Helpful?
12 Thank shabbas-goy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camille G, Responsable relations clients at Paris Marriott Opera Ambassador Hotel, responded to this review, January 24, 2014
Dear Shabbas,
Should you wish to discuss any further this issue, please direct your concern to the hotel directly at ambassador@parismarriottopera.com
Yours Sincerely,
Camille
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,258 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
California, USA
Level 4 Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed January 2, 2014

My wife and I stayed for 5 days around Christmas. The location is great, about 6 minute walk from the Opera Garnier (the 10 Euro Roissybus from CDG begins/ends here). Close to a handful of Metro stops (including Opera, a major stop). Very close to Galleries Lafayette and Printemps. Many restaurants/bars an easy walk (including: Starbucks, Hard Rock, Harry's, etc.). Not too far to walk to the Louvre, Notre Dame, etc.
Check in/out was fast and efficient. As with some other Marriotts in Europe, they push room upgrade at check-in (even have a paper with rates and benefits).
The hotel is older, but we found it well maintained and clean. We upgraded from a "gold" level room to an Executive level room for 60 euro/night. For that we got a larger room on the 3rd floor overlooking Blvd Haussman. Double doors (which opened); room was not noisy. Room was very nice size with very comfortable king sized bed (a 4 poster; the one pictured by another reviewer (Room 313)). Bathroom had a tub/shower, double sink, separate room for the toilet. The side on the tub was a bit high and you definitely have to "step up and over" to get into the tub/shower. No problem with the room.
As mentioned by others, the executive lounge was a bit disappointing. It is on the 8th floor, nice size and OK appointments with a view of the Eiffel Tower from the window seats. There is a nice breakfast buffet in the morning; standard fare but good. Soft drinks/water (usually) and coffee/tea (nice all-in-one machine) are available during the day. Evening includes drinks (typically vodka, gin, whiskey, rum, 2 wines and vermouth) and very simple hors d'oeuvres. Hors d'oeuvre s and drinks (including water, for some reason) not always replenished.
The gym is basic with a couple of aerobic machines (stepper, treadmill) and weights; towels, water, and fruit available.
Note: taxi fare was 5 Euro to Notre Dame and 10 Euro to Eiffel Tower.
Overall we were happy with the hotel and would stay here again. Great location and Marriott standards make it a relatively safe bet, especially if you are not all that familiar with Paris.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank DavandNat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofia, Bulgaria
Level 5 Contributor
72 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed December 31, 2013

A typical 4 star hotel. It isn't great, but it is good enough. I've been here a week and would use it again as a 'utility hotel' for visits to Paris. It is certainly not luxurious but the room was clean and the barman made a decent cocktail.

The only meaningful negative was that it was a bit noisy in the mornings. A lot of noise carried from the corridor into my room. I tend to sleep until 10am though, so that isn't entirely unreasonable.

It lacks a wow factor, but provided you aren't trying to impress anyone it is absolutely fine.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level 5 Contributor
91 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 31, 2013

Love love love this hotel. i stayed when it was a radisson and i couldnt say more good things about it. excellent location, upgraded to a suite, executive lounge with driinks and nibbles on the top floor overlooking the Eiffel Tower on one side and Sacre Coeur on the other.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveller112233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camille G, Responsable relations clients at Paris Marriott Opera Ambassador Hotel, responded to this review, January 24, 2014
Dear Traveller,
Thank you for your post on TripAdvisor following your recent stay with us.
I am glad to read that you fully enjoy Paris.
I thank you for your nice comment on our service, we are looking forward to welcoming you back soon in Paris! I will be delighted to assist you with your trip!
Best regards
Camille
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 29, 2013

As a Marriott gold member and Hyatt platinum I am used to staying at plenty of hotels. This one is nice, but not a 4 star. The rooms are small, many skittle things like bits of mildew, rust, and chips. Lounge is adequate at best. Staff is not overly accommodating.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank M J H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 26, 2013

We stayed at this hotel as part of a travel package. The rooms were clean and nicely furnished. The first room we had a noise issue, some problem with the air conditioning. The staff quickly moved us to another room which was perfect. The concierge desk was helpful in their recommendations. The daily breakfast was good and filling although not exciting and didn't change at all from day to day. As for the location. It was perfect for us. Had nearby metro stops and was close to cafes, shops and of course the Galeries Lafayette. We would definitely stay here again when we are in Paris.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bah938
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 26, 2013

Great location, very convenient to Metro stops, shopping. Concierge was a great help in making restaurant reservations. Breakfast in concierge level was excellent. The cocktail hour munchies could be improved. Was expecting a bit larger room, as we are Marriott Platinum, but the room was clean and the bed is great.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hurler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Paris Marriott Opera Ambassador Hotel

Property: Paris Marriott Opera Ambassador Hotel
Address: 16 Boulevard Haussmann, 75009 Paris, France (Formerly Radisson Blu Ambassador Hotel, Paris Opera)
Phone Number:
Location: France > Ile-de-France > Paris > Opera / Bourse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#322 Luxury Hotel in Paris
#351 Business Hotel in Paris
#390 Family Hotel in Paris
#446 Romantic Hotel in Paris
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Paris Marriott Opera Ambassador Hotel 4*
Number of rooms: 298
Official Description (provided by the hotel):
Discover Paris and luxury like never before at the Paris Marriott Opera Ambassador Hotel. Our perfectly located Paris hotel sits nestled in the heart of the Opera District, the Galeries Lafayette and Palais Garnier are just steps away. Enjoy 4-star accommodations and amenities here, along with elegant French cuisine at 16 Haussmann and a state-of-the-art fitness center all within our doors. ... more   less 
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Also Known As:
Radisson Blu Ambassador Hotel, Paris Opera Hotel Paris
Hotel Ambassador Paris
Radisson Paris

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