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“not bad but” 3 of 5 bubbles
Review of Hotel Scribe Paris Opera by Sofitel

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Hotel Scribe Paris Opera by Sofitel
Ranked #247 of 1,795 Hotels in Paris
Certificate of Excellence
Vaucluse
Level Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“not bad but”
3 of 5 bubbles Reviewed April 12, 2013

When we arrived the girl at the reception told us to wait 10 to 15 minutes before the room would be ready , so we waited...after 40 minutes still nothing so when I asked her if it was ready she said 'yes, already a while but as you see I have clients in front of me' ! I said, what are we then? so finaly she gave the key but forgot to load it so we could not go up! finally when we arrived in the room, very nice room, no luggage! as they had over an hour the time to bring it! so had to phone and wait again 15 minutes...our stay was good ( I had a very good maasage)untill the last night when we wanted to go up and were stuck in the elevator which was a nightmare for us! The responsable the next day excused herself and proposed us a super treat next time but we think she should have done something on spot! we did not yet checked out !

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank simone_wim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auriane G, Responsable commercial at Hotel Scribe Paris Opera by Sofitel, responded to this review, June 21, 2013
Dear Guest,
I would like to thank you for providing some insight of your stay with us.
On behalf of our team members, I would like to apologize for any mishandling you experienced upon arrival; this does not reflect the service we are meant to offer.
Regarding your luggage, it is a matter of security we take them up your room only after you have checked-in; however, this does not excuse the waiting you endured.
We strive for perfection and try to ensure your stay is as enjoyable as you would expect it to be. While we remain attentive to any issues arising, at Sofitel we like to allow enough time so we can offer our returning guests a Magnifique experience all together.
Best regards,
Nadjet B.
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,901 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Florence, Italy
Level Contributor
95 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed April 12, 2013

I've been here for the first time last month for a business trip. It's true, the hotel is located in a beautiful area and is very convenient also to move around Paris. But service and rooms are not for a 5 star hotel. I asked to eat something around midnight and the restaurant was already closed, for the room service they needed 45 minutes. The room is small and quite old. Really nothing special for that price

Stayed March 2013, traveled on business
Helpful?
Thank abivale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auriane G, Responsable relations clients at Hotel Scribe Paris Opera by Sofitel, responded to this review, June 1, 2013
Dear Guest,

Thank you very much for taking the time to write this review about your recent stay at the Hotel Scribe Paris.
I am deeply sorry you did not fully enjoy your experience in our property.
Our rooms are by Jacques Grange. A deft fusion of French classicism and current trends and I am sorry you did not like it.

I am sorry again that you did not have the opportunity to eat in our gastronomic restaurant rewarded by a star by the Michelin Guide wich is, indeed, closed at midnight.

I really hope that you will give us the oportunity to berter serve you in a near future,

With best regards

Auriane Galzin
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed April 3, 2013

We arrived Scribe Hotel with high expectations considering the Sofitel brand behind it but starting from arrival our experience was very mediocre. We were given a top floor room despite our request at the time of reservation that we would like a higher floor BUT NOT TOP floor room. When we called the reception to ask for swiyyching to another room we were held up for 40 minutes to hear from them until we made a final phone call with a very frusrated tone. Mr. Louis, who were supposedly in charge of our room, was very arrogant and finally gave s a SUIT with the living room access LOCKED and he very bluntly said "he did us a favor so we should do him a favor by not using the bathroom of the current room so that they dont have to clean it after we switch to the new room" IS THIS THE WAY A SOFITEL HOTEL STAFF SUPPOSED TO TALK TO THEIR GUESTS?? We had other disappointments regading housekeeping where we had to call 3 times to receive hair cream - needless to say wont even happen at a 3* hotel. Dont recommend it if you want a real top class hotel stay.

  • Stayed March 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
5 Thank mute_blue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCRIBEParis, Responsable relations clients at Hotel Scribe Paris Opera by Sofitel, responded to this review, April 5, 2013
Dear Guest,

First, we want to express our sincere apologies for this succession of facts that unfortunately partly spoilt your stay with us. Indeed, we are sorry that your experience did not meet your expectations.

At Hotel Scribe, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that this type of experience is absolutely not the kind we are used to offer our guests, and we are taking the appropriate measures to address the problem and prevent future occurrence.

We would really like to discuss this matter with you, please do not hesitate to contact us at the hotel number and ask for the Guest Relation Manager. It is our hope that despite these issues, you will give us the opportunity to better serve you in the near future.

We remain at your entire disposal.
Best Regards,

Audrey Laroque
Guest Relation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed March 30, 2013

Hotel Scribe is in the ideal location for a quick vacation in Paris. It's steps from the opera and a few blocks from the Louvre. While the location is the hotel's best feature I can say the hotel itself is beautiful and very well maintained with a good bar/restaurant. The staff was cordial and extremely efficient. The rooms are small (it's Paris and this can't be helped) but very attractive. This a great choice in the heart of Paris.

  • Stayed October 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auriane G, Responsable relations clients at Hotel Scribe Paris Opera by Sofitel, responded to this review, June 1, 2013
Dear Mickael,

I would like to thank you very much for these nice comments!

We look forward to welcoming you again very soon !
With my best regards,

Auriane Galzin
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
205 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 bubbles Reviewed March 30, 2013

We spent one night before flying out of Paris, the central location near to the main shopping arteries and the Opera having decided in part our choice. Our very early morning arrival did not ruffle the staff at all, and check in was dealt with swiftly and professionally. We had a spacious (rare for Paris even in this category of hotel!), quiet and perfectly appointed room. All of the staff were polite, competent, welcoming and smiling (even the rather young assistant concierge who appeared a bit lost, but you have to start somewhere!). The bar was expertly staffed and the cocktails mixed to perfection. The only drawback was maybe the breakfast room, underground and too small if everyone turns up around the same time and choice of foods was reduced by the influx of guests. All in all, we would certainly use the Scribe again.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank YangonPyay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auriane G, Responsable relations clients at Hotel Scribe Paris Opera by Sofitel, responded to this review, June 1, 2013
Dear Guest,

I would like to thank you very much for these detailed comments on your experience in our hotel and with our services and staff.
However, I am sorry that you experience in our breakfast room, where the first motion pictures were seen in 1895, did not meet your expectations.

I hope we can meet your expectations on your next visit to Paris, and please do feel free to contact me directly should you have any request prior to your stay.

With best regard,
Auriane Galzin
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
69 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed March 27, 2013

This hotel is perfectly located to reach all you need in Paris. It was a second honeymoon trip and we were not disappointed, we stayed here on a recommendation.
The staff are extremely friendly and helpful. The service in all areas from doormen, concierge, wait staff maids was excellent. They even allowed us to check in early as our room was ready. A first for us ever. I absolutely recommend this hotel!

Room Tip: We were on 2nd floor , not a great view but very quiet and comfy.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MelNak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCRIBEParis, Responsable relations clients at Hotel Scribe Paris Opera by Sofitel, responded to this review, April 8, 2013
Dear Guest,

What a laudatory comment, thank you very much ! We are happy to read that you enjoyed your honeymoon trip, as it is probably the most important in one's life. Paris is still the ideal destination for honeymoon, and we try our best to provide our guests with romantic attentions in such special occasions.

We were also pleased to give you the room earlier than expected. We know our guests are exhausted by their trip and want to relax upon arrival, so if possible we manage to give them the room in the morning.

We thank you one more time for your comments, and we hope you will choose the Hotel Sribe again for your next trip to Paris.

Best Regards,

Audrey L.
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed March 26, 2013

I love Sofitel Hotel but I was really disappointed by the night service. I wanted to eat at 1 am and I ordered pasta, nothing is simpler than that, well I had pastas barely cooked !! I am not sure I will return. No upgrade and the room start to look a little old. I had 2 great stays before and I don't want to be treated like a star but I am a good ACCOR customer, I have a platinum status and I do not feel it.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sylvain G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCRIBEParis, Responsable relations clients at Hotel Scribe Paris Opera by Sofitel, responded to this review, April 8, 2013
Dear Sir,

Thank you for sharing your comments on Trip Advisor. Indeed, at Sofitel, we are eager to deliver a perfect service for our clients, and your feedback is very important to improve all its aspects.

We are terribly sorry to read that the Room Service did not meet your expectations, please accept our sincere apologies. Be sure that we have told the catering manager about this incident, and he has taken the appropriate measures to address the problem and prevent future occurence.

We thank you for your loyalty towards the Accor group. As an Accor Platinum member, you are allowed to expect an upgrade. We were probably fully booked during your previous stay, that is the reason why we did not have the possibility to upgrade you, however we would be happy to do so next time you come to our Hotel, and provide you with a very special VIP treatment.

Looking forward to welcoming you again soon at the Hotel scribe Paris, we remain at your disposal, may you want to contact us directly for your next reservation.

Best Regards,

Audrey L.
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Scribe Paris Opera by Sofitel

Property: Hotel Scribe Paris Opera by Sofitel
Address: 1 rue Scribe, 75009 Paris, France
Location: France > Ile-de-France > Paris > Opera / Bourse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#49 Spa Hotel in Paris
#113 Business Hotel in Paris
#120 Family Hotel in Paris
#159 Luxury Hotel in Paris
#183 Romantic Hotel in Paris
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Scribe Paris Opera by Sofitel 5*
Number of rooms: 213
Official Description (provided by the hotel):
A long tradition of excellence in the art of living awaits you in this grand 19th-century building. An emblem of Parisian life, Hotel Scribe Paris was originally the home of the very aristocratic Jockey Club. It became a hotel of legend, a stage of modernity on which the cinema was born, a favourite place of artists and celebrities. The Scribe keeps that legacy alive today. In its elegant rooms and suites, its public and reception areas, new generations of personalities are even now adding chapters to the hotel's history. ... more   less 
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Also Known As:
Sofitel Paris
Hotel Scribe Paris

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