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“Service” 1 of 5 bubbles
Review of Hotel Les Jardins de Montmartre

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Hotel Les Jardins de Montmartre
Ranked #627 of 1,795 Hotels in Paris
Eindhoven, The Netherlands
1 review
“Service”
1 of 5 bubbles Reviewed January 27, 2014

I have yet to find a hotel with such a poor service, I will never recommend this hotel to anyone. Some of the hotel staff are rude and the service is beyond belief poor. I ordered the food which never came, than I found out the order was not placed. I had to place an order again and now I am still waiting, it has been 2 and half hours, I am starving.

  • Stayed January 2014, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Vaneesha Soni J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jardinsdemontmartre, Directeur général at Hotel Les Jardins de Montmartre, responded to this review, February 15, 2014
Google Translation
Chère cliente,

Je vous remercie de nous faire part de votre avis qui est très important pour nous.
Afin d'avoir de plus amples informations, je vous ai adressé un mail pour voir ensemble les points que vous avez évoqués.
Dans l'attente de votre réponse, je vous prie de bien vouloir accepté mes sincères salutations.

Cordialement
Manier Laurent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

485 reviews from our community

Traveler rating
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    86
    26
    17
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Any
English first
Long Beach, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed January 17, 2014

I booked a deluxe room a month in advance. We got there and they told us they had to give our room to a pregnant woman because she had to take a bath. Really?

In exchange, they gave us the lowest priced room with separate beds and a cheap bottle of champagne (maybe 2 Euros?) and made no mention of a discount.

When we told them we were going elsewhere, they still billed us for one night.

In addition, the pictures they are VERY misleading. Beware. Don't go here.

Stay away. I opened a dispute with my credit card, and Jardins de Montmartre never answered... Not a surprise.

Stay at an IBIS... They put us up the same night and gave us a deluxe room for the price of a single room.

Don't waste your time with this place.

  • Stayed November 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Jeff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jardinsdemontmartre, Directeur général at Hotel Les Jardins de Montmartre, responded to this review, February 15, 2014
Google Translation
Cher client,

Je vous remercie d'avoir pris le temps de donner votre avis qui est très important pour nous et nous aide à mieux vous recevoir jour après jour et vous apporter le confort que vous etes en droit d'attendre en venant chez nous.
Pour votre séjour en chambre Deluxe, je comprends que nous avons commis une erreur et nous vous avons proposé immédiatement une autre chambre Deluxe au même prix, avec le petit déjeuner offert, une bouteille de champagne Lanson offerte que vous avez refusé préférant quitter l'hôtel pour un autre établissement ne disposant pas de chambre Deluxe...
je suis conscient que nous n'avons pas réussis à vous satisfaire à votre arrivée, mais nous vous avons proposé une solution immédiatement avec une large compensation que vous avez refusé et je le déplore.
je vous prie d'accepter nos excuses pour cet incident.

Cordialement
Manier Laurent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Les Jardins de Montmartre

Property: Hotel Les Jardins de Montmartre
Address: 131 rue Ordener | 18th Arr., 75018 Paris, France
Location: France > Ile-de-France > Paris > Montmartre
Amenities:
Beverage Selection Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites
Hotel Style:
#167 Best Value Hotel in Paris
#499 Family Hotel in Paris
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Les Jardins de Montmartre 3*
Number of rooms: 38
Reservation Options:
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Also Known As:
Jardins De Paris Montmartre Hotel Paris
Jardins De Hotel Paris

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