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All reviews moulin rouge sacre coeur place de clichy privilege room eiffel tower metro station separate room lots of restaurants crepes around the corner croissants few minutes walk toilet french neighborhood euro minibar
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Reviewed July 6, 2019 via mobile

This hotel is situated in a good location with connectivity to metro and buses very close. People in front desk are very helpful. Breakfast was excellent. Clean and neat rooms. Overall a decent place to stay

Date of stay: April 2019
Trip type: Traveled as a couple
2  Thank raja k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Clémence T, Guest Relations Manager at Mercure Paris Montmartre Sacre Coeur, responded to this reviewResponded July 8, 2019

Hello Raja,
Thank you for your very pleasant feedback !
We are delighted that you enjoyed your stay and we will be happy to welcome you again soon !
See you soon in Montmartre !
Clémence, Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2019

Arrived 40 minutes+ ago, still not able to check in due to a 'problem' with my room. Offered 1 free drink at the bar but would rather just have the room that has been paid for (bearing in mind I arrived shortly before midnight any wait is undesirable when work beckons in the morning).

Fix perpetually coming in '15' minutes. Hotel staff don't seem to have much of a clue.

Date of stay: July 2019
Trip type: Traveled on business
3  Thank Paul S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 3, 2019

Location is very good, staff's interaction was good enough for a 3 start hotel. They booked me a taxi for a distance of 2 kilometre arrived at 16 euro but the driver insisting on 20 euro saying 4 euro is for the hotel. cleaning standard good for a 3 star hotel. Toilet neck was dirty and between the edges was dusty. Bed was making disturbing noise.
Bread and baguettes for breakfast were not selected from a good quality one, In the breakfast room there were flies and two big fly persistently were helping themselves from the buffet. Charge for the breakfast also was expensive

Room tip: Make sure your bed is solid so that while you are slept and moving side to side it doesn't make disturbing noises.
Date of stay: June 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank amir588
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Clémence T, Guest Relations Manager at Mercure Paris Montmartre Sacre Coeur, responded to this reviewResponded July 4, 2019

Dear Amir, Thank you for taking the time to share your experience. We are sorry that your stay was not up to your expectations. The taxi companies we booked with are totally independent and I can assure you that no money has been returned to the hotel. We only offer our customers to book the taxi for them but we have no power over the prices charged by the taxi. However we sincerely regret to read that your taxi has asked you to pay a price higher than that agreed at the beginning.
In addition, your other remarks have been sent to the departments concerned, please accept our apologies for the inconveniences.
We hope you will give us the opportunity to better serve you during a future stay with us.
Best regards,
Clémence, Guest Experience Manager

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Reviewed July 1, 2019

The hotel was in a good location, the service was okay, the rooms were clean. The staff did not interact with us but we weren't too bothered. We didn't use any of the facilities and we didn't eat at the hotel or buy any drinks as they were too expensive compared to the local bars and restaurants. When we booked out we were told we had nothing to pay however when I checked my credit card the hotel had taken £21.23 from me. Despite contacting the hotel by e-mail they have not responded. I travel a great deal for holidays but will no longer use a hotel that takes money for no reason

Room tip: Ask for one at the rear
Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank collsee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Clémence T, Guest Relations Manager at Mercure Paris Montmartre Sacre Coeur, responded to this reviewResponded July 3, 2019

Hello
Thank you for your comment.
We are happy to read that you enjoyed our hotel location and the cleanliness of our rooms.
We are, however, very surprised by the £21.23 which have been charged to your credit card. Did you try to contact our reception team ? We do not allow ourselves in any case to debit money on credit cards of our customers without supporting documents and without announcing them before. Do not hesitate to contact our reception team (01 44 69 70 70 or by email h0373@accor.com) so that we can solve the problem as quickly as possible.
Best regards,
Clémence, Guest Experience Manager

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Reviewed July 1, 2019 via mobile

We stayed at the hotel 6 nights during the air show. Easy access to the metro and RER B. The hotel is on a busy street and has a nice terrace in the back in the restaurant area. The cleanliness level is good and decorations are very nice.

The staffs professionalism and helpfulness is variable and depends on who you are interacting with. Significant variability.

The room was ok and as mentioned by others the toilet is separated completely from the sink and bathroom. Wifi quality was good.

As mentioned in other reviews the staff (seeming inexperienced) do start putting away the breakfast as of 9:30 am (breakfast is supposed to be till 10) and this happened on multiple days when we had breakfast after 9. The lady who manages the breakfast area is rude. I spoke to her about the noise, food being removed and stress added to the environment from the early cleanup. She called in her boss and I spoke to him. When he went to discuss with her, she started yelling at him in front of everyone. Very strange behaviour to be tolerated at a hotel.

Date of stay: June 2019
Trip type: Traveled on business
2  Thank natasha_9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Clémence T, Guest Relations Manager at Mercure Paris Montmartre Sacre Coeur, responded to this reviewResponded July 3, 2019

Dear Natasha, Thank you for taking the time to share your experience. We are happy that you enjoyed our hotel decoration, our terrace and the cleanliness of our room.
However, your remarks about the attitude of our staff, especially at the restaurant, does not reflect the warm and personalized way we make sure to welcome our guests.
Be assured that the satisfaction of our customers is our priority and I sincerely regret reading your disappointment.
Our breakfast ends at 10am on weekdays and 11am on weekends. Our teams regularly do a large restocking around 9:30 to ensure a buffet always well stocked to our customers. We are sorry if it gave the impression that we were definitely putting away the breakfast.
We hope to have the opportunity to better serve you during a next stay among us.
Best regards,
Clémence, Guest Experience Manager

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