This was probably one of the worst experiences I've had at a hotel. I didn't mind the size of the rooms (very small), I didn't mind the lack of fruit for breakfast (I could go and buy at the market), I didn't even mind, although it was frustrating at times, the inability to access wi-fi, however the customer service from the first clerk all the way to manager was atrocious. I took a group of students and the rooms were prepaid a month in advance and they waited till we arrived to tell us we had to pay an additional 15 euros per person (17 of us) since it was a group just in case anyone broke something in the room. Mind you, although some of the people in our group walked into bathrooms where tiles were loose and broken. They also told us that there was a 10 o'clock noise curfew and that should our group break that curfew we would be charged the 15 euros, nevermind that our own room was above the little courtyard and people (not our group) congregated there to talk loudly and laugh etc. Then the last day the mgr. discovered having invoiced us incorrectly a month prior and locked us (the group leaders) from our room to force us to come and take care of their mistake. It was a 420 euro mistake and they wanted to make sure we paid it. Customer service was definitely lacking, not kind, not helpful, I was not happy. I would not recommend this hotel to anyone at all. Yes it's in a central place, but, who wants to deal with all the unpleasantness?
- Official Description (provided by the hotel):
- Modern hotel in Parisian-style building located near Gare Saint Lazare, Opera and major department stores. ... more less
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- Also Known As:
- Jardins De Hotel Paris